Contact Us

Do you have a question or concern?
Contact Yale® Customer Service for assistance at 1-800-438-1951, or contact our Customer Service via email at service@yalelock.com.
 
CUSTOMER SALES AND SERVICE
ASSA ABLOY Door Security Solutions Customer Service - Monroe
1902 Airport Road
Monroe, NC 28110
 
Phone: 800.438.1951 (toll-free)
Fax: 800.338.0965 (toll-free)
Hours: 8am - 4:30pm EST
Monday-Friday
 
ASSA ABLOY TECHNICAL SUPPORT
Yale Real Living
Phone: 1-855-213-5841
Hours: Support is available 8am - 7pm EST  Monday-Friday
Email: Support.YaleHome@assaabloy.com
 
For network questions, we recommend working with the controller manufacturer's support team first and then three way calling with ASSA ABLOY Technical Support. ASSA ABLOY Technical Support is your lock expert and the controller manufacturer is the Z-Wave or ZigBee expert.