Support for Yale Luna Pro+ Smart Lock

Troubleshoot and FAQ

  • What Application should I use with the Yale Luna Pro+?

    Download the Yale App from the App Store or Google Play depending on your device. 

    Yale Home is the application to use on your Smartphone. The app is available on the Apple App Store or Google Play. 

  • Installation & Configuration of Yale Luna Pro+ using Yale Home App

    Scan the QR code for video.

  • How do I Factory Reset Yale Luna Pro +?

    • Press and push upward to remove the battery cover.
    • Remove the battery from the battery compartment. (Yale Luna Pro+ is using lithium battery, Yale Luna Pro is using 8x AA alkaline batteries)
    • Use a tool to press and hold the [RST] button until the completion of step 5.
    • Reinstall the battery.
    • Release the [RST] button when you hear "Completed" (around 3 seconds after the battery is installed).
    •  Factory reset is now complete. 

  • How do I install a network module?

    • Remove battery cover from main body and all batteries
    • Install the module into HCP module slot
    • Reinstall the batteries
    • Register the newly installed module following the steps below

  • See all FAQ

  • How do I operate the lock from outside in-case the battery is drained?

    You can either use the mechanical key or else you can use an external USB-C power supply to operate the lock. The emergency power supply port is found below the lock body

  • How to operate the lock if the keypad is unresponsive?

    Press the reset button below the lock body with a pin.

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