Troubleshooting the LED Indicator on Yale Wi-Fi Bridge
Yale Wi-Fi Bridge displays its current status through an LED indicator light on the front of the device. This page will help you determine the status displayed by the LED indicator and provide troubleshooting steps that can be taken to improve functionality.
General Troubleshooting
Yale Wi-Fi Bridge uses Bluetooth to communicate with your Smart Lock. There are a number of potential reasons for poor communication between your Yale Smart Lock and Yale Wi-Fi Bridge. For best results:
- Make sure your Yale Wi-Fi Bridge is within Bluetooth range (We recommend less than 4 metres for optimal performance)
- Make sure the batteries in your Yale Smart Lock have enough charge
- Ensure your Yale Smart Lock is operable using the Yale Home App in normal mode (not remote connect mode) standing near the location of your Yale Wi-Fi Bridge
- Yale Wi-Fi Bridge needs a good Wi-Fi connection with access to the Internet to function
- Ensure your home network is online
If you continue to have issues, remove Yale Wi-Fi Bridge from the power socket, restart your homes Wi-Fi router and plug Yale Wi-Fi Bridge back in to the socket.
Additional information and troubleshooting steps for Yale Wi-Fi Bridge is below. Select either Red Light, Green Light, or No Light depending on the LED behaviour your Yale Wi-Fi Bridge is displaying.
Red Light
No Light
What does the colors indicate?
The Red LED is used to display warning status codes related to temporary connectivity issues.
RED LED Activity
Meaning
Operation or Instructions
Solid light
The Yale Wi-Fi Bridge timed out of setup mode or it has been permanently knocked offline (if it was set up) Reset the Yale Wi-Fi Bridge. Leave the Yale Wi-Fi Bridge plugged into the wall and hold down the round reset button on the front of the device for 5 seconds, then let go. The Yale Wi-Fi Bridge will need to be configured in the app following a hard reset. Go through the in-app setup flow again to reconfigure. 1 short
Wireless configuration timeout Yale Wi-Fi Bridge is unable to connect to your Wi-Fi network. It may help to move your Yale Wi-Fi Bridge closer to your Wi-Fi router and retry setup. If you have two wireless access points that have the same network name and password, one of them may need to be reconfigured. If you’d like to keep two separate networks, change the name of one of them. If you’d like one to increase the range of your network, you may need to reconfigure one of the routers. 2 short
Wi-Fi link unavailable Check that your wireless router is plugged in and powered on. Then, connect your Wi-Fi to a computer or other device to ensure it is working properly. 3 short
Wi-Fi communication failure Your Wi-Fi name and/or password may have changed. Reset the Yale Wi-Fi Bridge by holding down the button for 3 seconds and set up again using the Yale Home App. 4 to 6 short
Server communication errors Unplug your Yale Wi-Fi Bridge for 5 seconds, and plug it back in. 7 short
Bluetooth communication error Yale Wi-Fi Bridge is having trouble connecting to your lock via bluetooth. Try moving Yale Wi-Fi Bridge closer to your Smart Lock to improve the bluetooth signal. Reset your Smart Lock by removing and reinstalling batteries after checking battery life. 1 to 9 long
Temporary communication issues Unplug Yale Wi-Fi Bridge for a few seconds, and plug it back in. 10-12 long
Configuration errors. Reset the Yale Wi-Fi Bridge by holding down the button for 5 seconds and set up again using the Yale Home App. Reset the Yale Wi-Fi Bridge by holding down the button for 5 seconds and set up again using the Yale Home App. Continuous flashing
Temporary error (Yale Wi-Fi Bridge may come back online eventually) Wait and see if the error corrects as the activity might be the result of a network error, such as the network being down. If the light goes solid red, see the troubleshooting steps for a solid red light (above). The Green LED indicates normal remote operations are in process and typically requires no action.
Green LED Activity Meaning
Operation or Instructions
Solid light
Yale Wi-Fi Bridge is communicating with our servers or the associated Smart Lock.
Normal operation. No action needed.
Slowly pulsing
Waiting to be set up (Provisioning Mode)
Set up the Yale Wi-Fi Bridge: Go to Lock Settings and tap Connect to Wi-Fi in the Yale App.
2 flashes
Yale Wi-Fi Bridge is updating its internal firmware
Wait for the update to finish.
3 flashes
Connecting to Wi-Fi
Normal operation, connecting to your Wi-Fi network.
4 flashes
Connecting to bluetooth
Normal operation, connecting to your Smart Lock.
5 flashes
Currently connected to bluetooth
Normal operation, communicating with your Smart Lock.
6 flashes
Your Yale Wi-Fi Bridge has received new activity information from your Smart Lock
Normal operation.
7 flashes
Smart Lock is busy
Wait a few seconds for the lock to communicate with the Connect.
8 flashes
Smart Lock is not found
Reset lock by removing & reinstalling 2 batteries, making sure the batteries are in good health.
If the Yale Wi-Fi Bridge has no light activity, it means that either: 1) The Yale Wi-Fi Bridge is online and is functioning normally; OR 2) An unknown issue has occurred and it has fallen offline. Check the status of Yale Wi-Fi Bridge in the Yale Home App settings.
If Yale Wi-Fi Bridge stops displaying light activity, try unplugging it and plugging it into a different outlet. If after 10 seconds the unit does not display any light activity, please contact Customer Support.