Troubleshooting your Smart WiFi Gen 2

Here you can find the answers about Troubleshooting your Yale Smart WiFi Gen 2.

Five most common questions about Troubleshooting Smart WiFi Gen 2

Some of the App functions do not seem to be working
Our App is constantly improving, and we welcome feedback from users so we can constantly improve features and fix any bugs quickly. Please message us using this link, and we will be happy to help.
Why is my DVR not recording footage?
Go into the storage menu and select ‘HDD manage’ and check the capacity of the hard disk. Also, check that your record settings are correct in the schedule menu.
Can only view live footage with Wi-Fi and not on a 3G/4G network
Please check your router is connected to the internet. Using a laptop or tablet connected to your wifi and then try to connect to a web page to make sure your internet connection is working properly. Please check also that your DVR is online, go to “Network” in the main menu setting and then select P2P menu option in the right-hand side menu and make sure the status in online and the “enable” box is ticked.
I’m getting a white cloudy image mist across the camera image, what is this?
Lighting around the camera at night can cause this, such as security lights or street lamps. Try re-angling and/or relocating your camera. Then re-test.
My password is not working – Smart WiFi & Wired CCTV
Right click with the mouse and select ‘main menu’. Click on ‘forgot unlock pattern’ then go to ‘forgot password’ link.

FAQ

Please make sure you have followed the initial set up wizard to set up the system and connect the app. If you have changed the DVR password you need to delete the camera/system from the app and add it again. To re-add the camera/system to your app after deleting, press + icon on the app main screen, then go on your DVR and select “Network” on main menu setting and then select “P2P” menu option and scan with your app the Device SN QR code, then follow the instruction on the app.

Please check your router is connected to the internet. Using a laptop or tablet connected to your wifi and then try to connect to a web page (example www.google.co.uk) to make sure your internet connection is working properly. Please also check that your DVR is online, go to “Network” in the main menu setting and then select P2P menu option in the right-hand side menu and make sure the status in online and the “enable” box is ticked.

Please check your router is connected to the internet. Using a laptop or tablet connected to your wifi and then try to connect to a web page (example www.google.co.uk) to make sure your internet connection is working properly. Please check also that your DVR is online, go to “Network” in the main menu setting and then select P2P menu option in the right-hand side menu and make sure the status in online and the “enable” box is ticked.

This is because settings have been changed or more cameras have been added.

For example, if your DVR is set to ‘always record’ then this will give you the shortest recorded time period.

If you select an option such as ‘motion detection’, this will give you a longer recording period as less data is being stored.

Check the user manual on how to set motion detection and other recording feature.

If you have changed the wifi router, you need to update the wifi settings on the cameras.

You need to reset the cameras by pressing the reset button on the bottom of the cameras for 10 seconds (led red flashing means reset is complete).
After resetting the cameras, you need to plug the ethernet cable inside the camera’s connectors and connect it to the new router.
Please go to the “Camera” menu option on the main menu setting
Delete the cameras in the “Added device.”
After deleting the device, you need to set the wifi cameras again (please make sure you have plugged the cameras into the router using the ethernet cable at this stage)
Click the IP search button.
Select the found cameras and click Add.
Select “Wifi Camera” on the left-hand side menu, then select the camera channel and update the Wi-Fi name (SSID) and password.
Save settings.

Please check more details on how to add a wifi camera on the section “Adding a WiFi camera” in the user manual.

Please make sure the wifi signal strength in the location where the camera is installed is good (check with your phone).

Make sure the wifi cameras are added correctly to the DVR. Go to “Camera” in the setting menu, select the “Registration” menu option on the left side menu and then check the status of your cameras in the “Added Device” table. If the status icon is red, please click on “Edit” icon and modify the password making sure you add the correct camera password (usually is the same password used to set up the DVR).

Please check also that the wifi settings are correct. Select “WiFi Camera” on the left-hand side menu, select the camera channel and then make sure the right network is selected (SSID) with the right password (Connection Password). If everything is correct, the status should show “Connected”. If you are having a problem with adding a wifi camera, please see how to add a wifi camera in the user manual.

Make sure the wifi cameras are added correctly.
Go to “Camera” in the setting menu, select “Registration” menu option on the left side menu and then check the status of your cameras in the “Added Device” table.
If the status icon is red, please click on “Edit” icon and modify the password making sure you add the correct camera password (usually is the same password used to set up the DVR).
Please check also that the wifi settings are correct.
Select “Wifi Camera” on the left-hand side menu, select the camera channel and then make sure the right network is selected (SSID) with the right password (Connection Password).

If everything is right the status should show “Connected”.

If you are having a problem with adding a wifi camera, please see How to add a wifi camera in the user manual.

If you need additional support

You can get a more visual help related to our products at our download center and in our library for support videos.

Troubleshooting your Smart WiFi Gen 2

Five most common questions about Troubleshooting Smart WiFi Gen 2

Some of the App functions do not seem to be working

Why is my DVR not recording footage?

Can only view live footage with Wi-Fi and not on a 3G/4G network

I’m getting a white cloudy image mist across the camera image, what is this?

My password is not working – Smart WiFi & Wired CCTV

FAQ

I can’t download the app – Smart WiFi & Wired CCTV

Some of the App functions do not seem to be working

Why is my DVR not recording footage?

I can’t view live streaming in the app? – Smart WiFi & Wired CCTV

Can only view live footage with Wi-Fi and not on a 3G/4G network

I’m getting a blank screen/I cannot see a menu – Smart WiFi & Wired CCTV

My DVR is not recording to the full capacity – Smart WiFi & Wired CCTV

I’m getting a white cloudy image mist across the camera image, what is this?

My password is not working – Smart WiFi & Wired CCTV

Can’t connect to a camera or DVR over 4G (Android)

Smart Wired CCTV allows access to main menu but no images are shown

The picture quality on the app does not look as sharp as expected

I have changed my router and now my WIFI camera will not connect

Decoding error message on monitor for WIFI camera stream

I am unable to connect my WiFi cameras to my WiFi system.

CCTV System allows access to main menu but no images are shown

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