Connected by August FAQs

Have a Question About Connected by August?

Why have August and Yale partnered to create the Assure Lock Connected by August?

Yale and August are both owned by ASSA ABLOY, the global leader in door opening solutions. By sharing technology between groups we can offer consumers a better overall experience and speed up introduction of new products and features.

Can I use the Connected by August Kit (Module) with my lock?

Connected by August is only compatible with the Assure series. To tell if you have an Assure series lock you can check three things:

  1. Do you have a check and gear on your keypad?
  2. Is your privacy button to the side of your thumb turn?
  3. Does your lockset have a module slot when you remove the battery cover?

If the answer to all of these questions is “Yes” then your lock is compatible!

What comes in the Connected by August Upgrade Kit?

The kit comes with a Connected by August Module, the August Connect Wi-Fi bridge and the DoorSense. 

What is the August Connect Wi-Fi bridge? Do I have to install/use it?

The August Connect allows your module to connect to the internet, which gives you the ability to control your lock from anywhere using the August app. Remote features include, being able to check your door status, lock and unlock your door from anywhere and grant access to others. In addition, installing the August Connect gives you access to existing August Home integrations – including AirBnB, HomeAway, Simplisafe and all three voice services (Google, Amazon Alexa, Siri)

What is DoorSense?

DoorSense is a sensor that allows you to monitor door position (i.e. if the door is opened or closed). 

I already have a Yale Smart Module in my Assure Lock – Can I still add Connected by August?

No – the Connected by August module uses the same slot as whatever module you may have today so your lock can only house one module. 

What app do I download to use with the Connected by August module?

The Connected by August Assure Locks work with the August app. This free app can be downloaded from the App Store or Google Play Store. Yale apps are not compatible. 

Doesn’t Yale already make a Bluetooth lock, why is this different?

The Connected by August module allows a user access to a better Bluetooth experience. The August app and Connected by August Kit add – Unlock on arrival, door position sensing (when DoorSense is installed) and remote access via the August Connect Wi-Fi bridge. Additionally the August app allows simplified access sharing and access to numerous integrations such as AirBnb, HomeAway and all three voice services (Google, Amazon Alexa and Apple Siri)  

Can I use Connected by August on my current Yale Bluetooth Lock?

Yes – You can add the Connected by August Kit to your Yale Assure Lock with Bluetooth. Please be aware that use of the Connected by August module will deactivate the current Yale Bluetooth.

What is the difference between iM1 and Connected by August, they are both Homekit?

Both iM1 and Connected by August allow you to control your home with Apple HomeKit, but there are a few differences.

The iM1 Module only supports HomeKit and does not have support for virtual keys, Amazon Alexa, Google Assistant, Airbnb, HomeAway or DoorSense. You manage the iM1 module using the home app and the Yale Secure app – this is great for someone that is a very apple oriented family or home. It also does not support Auto Unlock on Arrival.

The Connected by August Kit allows you to integrate your Yale lock to HomeKit and mange it though the August app – because the August app has support for both iOS and Android it is a better app for a house with multiple technologies of phone.

Connected by August also gives you additional features such as Auto Unlock, Amazon Alexa and Google Assistant integration, DoorSense, and much more.

I am having trouble setting up my Connected by August Module, what should I do?
  1. Confirm you have a compatible Assure Lock. (Does your lock have a check and gear on the keypad?)
  2. Confirm you have downloaded the August app.
  3. Confirm the Connected by August module is properly installed in the slot above your battery compartment.
  4. Power cycle unit by removing the module, removing the batteries, waiting 10 seconds and reinstalling the module and then the batteries.
  5. Hard reset your device (with Module installed):
    Remove batteries.
    Remove inside assembly.
    Press and hold reset button.
    While holding reset button, insert batteries.
    Count to five before releasing reset button.
  6. If this does not resolve your issue please contact August Support:
    Mon-Fri 5AM - 11PM Pacific
    Sat-Sun 6AM - 9PM Pacific
    1-844-284-8781
    support@august.com
My door is jamming or my deadbolt isn’t extending properly How can I fix this issue of a misaligned door?

We partnered with Leslie Segrete, co-host of the Money Pit and designer on TLC’s Trading Spaces, to help you with a common smart lock issue. Sometimes, a misaligned door can make it seem like your deadlock is malfunctioning and losing battery faster than usual. Learn how to fix your door’s alignment with our simple, easy DIY steps and tips, and get your Connected by August Yale lock or other Yale smart lock working properly!

Click Here

How do I control my Connected by August Lock with Amazon Alexa?

How does Amazon Alexa work with Yale Assure Locks/Levers - Connected by August?

As part of the integration, you can use Alexa to interact with your Yale Assure Lock/Lever Connected by August using your voice. Your lock must be connected to Wi-Fi using the August Connect Wi-Fi bridge.

There are two primary ways to interact with Alexa. These are called Skills:

Alexa Smart Home Skill

This is the official Alexa Smart Home Skill . You can say…

  • “Alexa, unlock my door.”*
  • “Alexa, lock my door.”
  • “Alexa, is my front door locked?”

 *Alexa will then ask you for a voice PIN code, which you can create in the Alexa app (Go to Smart Home > Select Lock Name > Edit). This feature is only available in the U.S. and Mexico.

How do I set up the Alexa Smart Home Skill?

 

Launch and log into the Amazon Alexa app (iOS | Android)

  1. Select the Alexa navigation menu and go to Skills
  2. Search for “august”
  3. Select August Smart Home (black icon)
  4. Enable the Skill by logging in with your August account information

Alexa Custom Skill

The Custom Skill requires that you say “Alexa, ask August to… [your request]. Here are some examples of things you can say:

  • “Alexa, ask August to unlock my door.” (Alexa will ask you for a PIN code)
  • "Alexa, ask August to lock my door."
  • “Alexa, ask August to check the door.”
  • “Alexa, ask August to list my locks.
  • "Alexa, ask August for help."
  • "Alexa, ask August what's new."

Custom Skill & August’s DoorSense feature: If you have DoorSense installed on your door to indicate whether your door is open or closed, Alexa will also respond with the door status when you check the state of the lock or door (e.g. “The door is locked and closed.”)

How do I set up the Alexa Custom Skill?

Using the Alexa mobile app:

  1. Select the Alexa navigation menu and go to Skills
  2. Search for “august”
  3. Select August Home (red icon)
    1. Customers located in the U.S.
    2. Customers located in Canada
  4. Enable the Skill by logging in with your August account information
  5. If you wish to use the unlock function, you can set a PIN code when linking your August account to Alexa
  6. Click here for more about connecting Smart Home devices using Alexa.

Why do I need an August Wi-Fi bridge if my Amazon devices have Bluetooth built-in?

Amazon Alexa requires an August Wi-Fi bridge in order to connect to our servers and complete the integration with your Yale Assure Lock/Lever Connected by August.