Everyday Use with Yale Smart Code Handle

iOS

By default, Yale Smart Locks make sounds when locking and unlocking the door. It is easy to modify these settings by following the steps below:

1. You must be connected to the lock via Bluetooth
2. Tap the gear icon on the Lock Circle screen to open the Settings Menu in the Yale Home app
3. Select the Lock Settings for the relevant device
4. Toggle Lock Sounds On/Off depending on your preference for sound or no sound.

Android

By default, Yale Smart Locks make sounds when locking and unlocking the door. It is easy to modify these settings by following the steps below:

1. You must be connected to the lock via Bluetooth
2. Tap the gear icon on the Lock Circle screen to open the Settings Menu
3. Select the Lock Settings for the relevant device
4. Toggle Lock Sounds On/Off depending on your preference for sound or no sound.

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This article provides steps to remove a lock from your account. PLEASE NOTE: Your status as either a lock Owner or a Guest, as well as your reason for removing the lock, determines the best method for removing the device from your account. Select either Lock Owner or Guest (depending on your access level) for instructions.

Lock Owners

If you are the only Owner of a Yale Smart Code Handle and you need to delete a lock because you no longer wish to have access to it, you need to factory reset the lock in order to remove it from your account. Follow the factory reset instructions to remove the lock from your account. Factory resetting the lock will also remove all other associated accounts from the lock.

If you are a lock Owner and you need to remove the lock to install it on another door, you will need to factory reset the lock unless the door is on the same house as it is currently. If you are installing the lock on the same house, you can remove the lock from its current door and reinstall it on the new door without factory resetting. For example, if you are installing a new Yale Smart Code Hanlde on your front window and you wish to relocate your existing Yale Smart Code Handle to your back patio door, you can rename it accordingly. In this case, you can rename the lock in your account as follows:

1. Open the Yale Home App
2. Select the house the lock is associated with from your Keychain
3. Go to House Settings
4. Select the device
5. Select Lock Name
6. Rename the lock in the field provided

If you are a lock Owner and you have moved and you left the lock at your former residence, you will need to factory reset the lock in order to remove it from your account. If you experience issues removing yourself from the lock, contact Customer Support.

Guests

If you are a Guest on a lock and you want to remove the device from your account:

1. Open the Yale Home App
2. Select the lock from your Keychain
3. Go to the Guest List
4. Select REMOVE SELF

You will be prompted to verify that you would like to remove the user, in this case yourself, from the device.

If you experience issues removing yourself from the lock, contact Customer Support.

Access levels and schedules determine how much access a lock user has as well as when they have permission to control the lock.

Yale offers 2 access levels: Owner and Guest. A lock Owner has full access to the lock and Guests have limited access (outlined under Access Levels). Only lock Owners can invite Guests to a lock. When inviting Guests, you can customize their access level and choose to be notified when they operate your lock.

There are also different Access Schedules: Always, Recurring, and Temporary (outlined under Access Schedules).

Access Levels

Owners

Lock Owners are users who:

• Can lock and unlock the door via the Yale Home App
• Can lock and unlock the door via Personal Entry Code (Using Smart Keypad)
• Can use Auto-Unlock
• Can invite/remove other owners
• Can control all lock settings
• Can view the activity feed
• Can view the guest list

Guests

Guest is the default access level for anyone invited to your Yale Smart Lock, but you can update a person's access level when you invite them to your lock or at any time thereafter. Guest users:

• Can lock and unlock the door via Yale Home App*
• Can lock and unlock the door via Personal Entry Code (Using Smart Keypad)
• Cannot use Auto-Unlock
• Cannot invite/remove other owners
• Cannot control all lock settings
• Cannot view the activity feed
• Cannot view the guest list

*Cellular data or an Internet connection is required. Due to the 3 Guest Access Schedules, our servers need to verify that the guest is connecting during the time frame that they are authorised.

For information on how to change a guest to an owner click here

Access Schedules

Always - Guests will have unlimited access, but the owner can change or delete their access at any time.

Recurring - Guests will have a scheduled access that repeats. i.e. guests will be invited every Tuesday for a short period of time.

Temporary - Guests will have a limited invitation to your home that expires. i.e. guests will have access for a one-time use, limited to the date and time you've selected.

The Yale Home App offers 2 access levels: Owner and Guest. Guest is the default access level for anyone invited to your Smart Lock, but you can update a person's access level when you invite them to your lock or at any time thereafter.

PLEASE NOTE: Guests need to create an account and download the Yale Home App.

Select either iOS or Android (depending on your device) for steps to change Access Levels.

iOS

Changing a Guest to an Owner

1. Open the Yale Home App and within the house where your lock is, select the Guest list Icon from the lower right in the menu
2. Select the Guest you want to edit
3. Select Owner to change the Access Level from Guest to Owner
4. A yellow tick will display beside your selection
5. Select the back arrow to confirm changes

Your Guest is now an Owner and will display as an Owner in your Guest List

You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.

Lock Owners

Users with Owner Access can:

• Lock and unlock door via Yale Home App
• Use Auto-Unlock
• Invite/remove guests and owners
• Control all lock settings
• View activity feed
• View guest list
• Operate the lock remotely via Yale Connect Wi-Fi Bridge

Guests

Users with Guest Access can:

• Lock and unlock the door via the Yale Home app
• Not use Auto-Unlock
• Not invite/remove guests and owners
• Not control all lock settings
• Not view activity feed
• Not view guest list 

PLEASE NOTE: Guests can not operate the lock remotely

Android

Changing a Guest to an Owner

1. Open the Yale Home App and within the house where your lock is, select the Guest list Icon from the lower right in the menu
2. Select the Guest you want to edit
3. Change the Access Level from Guest to Owner
4. Select the "Save Changes" option at the bottom of the screen to save your changes

Your Guest is now an Owner, and will display as an Owner in your Guest List

You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.

Lock Owners

Users with Owner Access can:

• Lock and unlock door via Yale Home App
• Use Auto-Unlock
• Invite/remove guests and owners
• Control all lock settings
• View activity feed
• View guest list
• Operate the lock remotely via Yale Connect Wi-Fi Bridge

Guests

Users with Guest Access can:

• Lock and unlock door via Yale Home app
• Not use Auto-Unlock
• Not invite/remove guests and owners
• Not control all lock settings
• Not view activity feed
• Not view guest list 

PLEASE NOTE: Guests can not operate the lock remotely

The Keychain allows you to manage all of your properties or homes in the Yale Home App. If you have multiple properties, you can create keys for all of them in your keychain. Each property added to your keychain will extend the list of keys and you will need to scroll to access them.

Adding a House

You can add a new House to your Keychain when you set up a new smart lock at that house. Follow steps below:

1. Open the Yale Home App
2. Navigate to the Main Menu in the top left corner
3. Select Set up a Device
4. Scan the QR code (this is normally found on the rear of the lock or under the battery cover). If that is not possible, select Can’t Scan the data the type of device you want to set up
5. Select START
6. Select Continue and then Begin Setup by allowing the Yale Home App to scan for the new device
7. Once the App finds the lock, you will be given a list of all properties already listed in your Yale Home App as well as an option to Create a New House. Select this option to create a new key in your Keychain.
8. When prompted, give your house a name and photo and then Continue

Continue setting up the device by following the in-App instructions. The next time you open your Yale Home App, you should see the new house in the Keychain. You will also be able to add new devices to this House at set up for new devices going forward.

Removing a House

If you wish to remove a House from the Keychain in the Yale Home App, you can do so by factory resetting any locks associated with the house. A house disappears when an Owner factory resets all locks associated with the house. Follow instructions below to factory reset a lock. 

1. On your phone, open the Yale Home App and go to the lock circle screen, which is the screen that shows you whether your door is locked or unlocked.
2. Select the Settings menu (gear icon).
3. Select the device you wish to reset.
4. Scroll to factory reset.
5. Select "Reset Lock".

If you are a guest, the house is removed from your Keychain when you are no longer a Guest of any of the locks associated with the house. Guests may remove themselves from the house via the App as well.

You can reset your password through the ' forgotten password'  flow on the log-in page of the Yale Home app

Alternatively, use this link https://account.aaecosystem.com/login and select forgot password.

If you have an Apple Watch and a Yale Smart Home product used with WiFi and the Yale Home App, you can use your Apple Watch to lock and unlock. Open the Yale Home App on the device. Tap the green lock circle to unlock the door. Conversely, tap the red lock circle to lock it again.

PLEASE NOTE: The Yale Home Apple Watch App is available to Lock Owners only. Auto-Unlock does not work with Apple Watch. Remote operations are not possible.

Click here to view the complete support article

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You can find your lock's serial number using the Yale Home App. Select the Gear Icon ⚙ in the lower right-hand corner of the lock circle screen.

Select Lock Settings, then Device Information to view the serial number for your lock.

Note: The serial number is also printed on the label inside the battery cover of the physical lock itself starting with the prefix SN. 

If your phone is lost or stolen, follow these steps to regain access to your home:

To log out of all devices / disable your phone’s access to your lock, you will need access to the Internet and the email account you use with your Yale Home account. You can access the Internet via a desktop computer or an alternative mobile device such as another phone or a tablet.

1. Go to this website
2. Select the link Login with email from the bottom of the screen
3. Enter your email and password to login
4. Login to your email account and retrieve the verification code
5. Go back to the account website, enter the code, and select verify
6. Select Lost Phone to log out of the Yale Access App on all devices
7. Select Logout of Yale Home App to complete steps

You are now logged out of your Yale account. PLEASE NOTE: Any third party apps such as Amazon, Google Assistant, etc. will continue working as expected.

To regain access to your home:

If you have a physical key, you can use that to get into your home.

If you have a Yale Smart Keypad you can use the keypad instead of the Yale Home App.

Another Owner of the Yale Smart Lock can open your door remotely if you have a Yale Connect WiFi bridge installed.

If none of the options mentioned before works you will need to gain access to your Smart lock using another smartphone.

• Step 1: Download the Yale Home App to a substitute smartphone.
• Step 2: Log into your Yale Home account

You can now operate your lock using this phone. Once you have a permanent replacement phone, there is no need to set up your Yale devices again. All that is required is to download the Yale Home App on the replacement phone and sign in / validate your phone number or email address. All of your Yale Home devices will remain set up in your account.

Additional Suggestions

Both iOS and Android provide tools to help locate your phone and in some cases disable it (depending on the security features you’ve enabled.)

iPhone users:

Visit www.icloud.com, log in to your iCloud account, and select the “Find my iPhone” feature.

Android users:

Visit www.google.com/android/devicemanager and log into your Google Account.

If your phone cannot be located, you need to contact your cellular service carrier. If your phone cannot be retrieved your carrier can help you get a replacement phone and regain access to your phone number.

The Yale Home app enables you to connect and control all your Yale smart security devices (Yale Smart Locks, Yale Smart Indoor and Outdoor Cameras and Smart Video Doorbell, Yale Smart Alarm, Yale Smart Storage solutions, and Yale Smart Gate and Garage Opener) from a single app.

This allows for a fully customizable smart home ecosystem that works together seamlessly; for example, your Smart Alarm can disarm the entire house, or particular areas within your home, and your Smart Indoor Camera can go into privacy mode the moment your door is unlocked using Yale code handle, and record again once you head back out.

You can connect your Yale Smart Code Handle with leading voice assistants such as Amazon Alexa and Google Assistant, and Philips Hue smart lighting. Allowing you to customize your configuration to suit your lifestyle.