FAQ about Yale Certified Safes
Here are the answers to frequently asked questions about Yale Certified Safes. If you do not find the answers you are looking for, you can also try our troubleshooting help.
Five most common questions about Yale Certified Safes
Where can I find my key number?
I can’t set my code; I simply get the ‘ERROR’ message on the screen. Why is this?
To set the code successfully, press the ‘ENTER’ key and ‘3’ simultaneously. It is easiest to first press and hold down the ‘ENTER’ button then press ‘3’ with your other hand. The ’SET CODE’ message will appear on the LCD screen, and you can go ahead and set the code in the normal manner.
I have forgotten my PIN code
If you have forgotten your code, use the manual override key to open the safe and re-set the code, by pressing the ‘enter’ and ‘key’ buttons on the safe.
How do I turn the sound on/off?
You need to press and hold ‘ENTER’ whilst simultaneously pressing ‘2’ to change this setting.
I cannot lock my safe.
Please remember that if you have opened the safe with the key, you also have to lock it with the key, from then on using the code as usual. If the safe has been opened by the electronic (code) method, that to lock the safe door, you need to press the ‘ENTER’ and ‘key’ to electronically secure the safe.
FAQ
This is a long serial number, which can be found underneath the ledge of the keypad on a white label. The format of the code is ‘POXXX…’ and there may additionally be a ‘JK’ code.
Replacement keys can be ordered online. Please write in the number of your key e.g. for the model Y-MS, the key number can be found by removing the key cover plate and the code is either six digits, begins with a ‘J’ or a ‘G’. For the ‘Y-SV’ model of safe, there will be a three or four digit code (under the Yale cover plate). These will then be posted out to you within 3-5 working days. The only exception is ‘G’ type keys, these have a 6-8 week lead time.
If you have forgotten your code, use the manual override key to open the safe and re-set the code, by pressing the ‘enter’ and ‘key’ buttons on the safe.
You need to press and hold ‘ENTER’ whilst simultaneously pressing ‘2’ to change this setting.
To set the code successfully, press the ‘ENTER’ key and ‘3’ simultaneously. It is easiest to first press and hold down the ‘ENTER’ button then press ‘3’ with your other hand. The ’SET CODE’ message will appear on the LCD screen, and you can go ahead and set the code in the normal manner.
Please remember that if you have opened the safe with the key, you also have to lock it with the key, from then on using the code as usual. If the safe has been opened by the electronic (code) method, that to lock the safe door, you need to press the ‘ENTER’ and ‘key’ to electronically secure the safe.
Please make sure you are completing the set code procedure until it displays ‘good’, remembering that if you have opened the safe with the key you also have to lock it with the key, from then on using the code as usual.
You can either wall or floor-mount this safe, and four bolts are provided for your use. View manual.
If you need additional support
You can get a more visual help related to our products at our download center and in our library for support videos.
Download Center
Support Videos
