I can see the camera under my device list, but when I try to live view it’s not streaming.

1. Please check the LED indicator status of your camera to see if your camera is connected to Internet.
2. Please check the Internet access of your smartphone, if the signal is too weak there may be problems with streaming.
3. If you are not able to stream the video even when your smartphone is connected to the same Wi-Fi network as your camera, your camera’s Wi-Fi signal may be too weak.

As Wi-Fi coverage always has its limitation, we have some suggestions:

1. Please make sure there are not too many objects around your Wi-Fi router or camera, as this can decrease the Wi-Fi signal.
2. If your Router or camera has external antennas, please try to change the antennas’ direction to see if this improves the signal.
3. Try to put your camera in a new location where it has better signal.
4. If your house is very big, and the place where you want to locate the camera is out of the Wi-Fi range, you can consider adding a range extender to extend the Wi-Fi coverage.