Yale

Updating Yale Smart Opener firmware

Firmware updates are released periodically to help improve connection speed, connection reliability, controls, and Auto open/close.

Firmware updates begin automatically when the owner connects to their Yale Smart Opener. You can still operate your Smart Opener via the app during the update. Firmware updates can take anywhere from 5-15 minutes. Be sure to keep your phone near your Smart Opener, with the Yale app open throughout the whole update.

PLEASE NOTE: In order for the firmware to update, you must be within Bluetooth range of the device and have Bluetooth enabled on your phone.

FAQ

  • You can check the firmware version on the app under the Yale Smart Opener Settings in the app. Tap the Menu Icon and navigate to Settings. Select your Smart Opener and navigate to Firmware Version, where you'll be able to view your firmware version.

  • If the firmware update fails while you are in the middle of updating, try the following:

    1. Restart your phone
    2. Power cycle your Yale Smart Opener 
    3. Then try updating the firmware again

    If the issue persists, contact your regional Support office.

  • The new firmware update will improve connection speed, connection reliability, controls, and Automatic feature performance.

  • The firmware update could last 1-15 minutes depending on your Wi-Fi connection. For a quicker update, ensure your phone is connected to your home/local Wi-Fi network.

  • There is no option to postpone the update, but if you do not stay within Bluetooth range of your Yale Smart Opener, the update will not complete at that time. Each time you connect to your Yale Smart Opener, it will prompt you to complete the update. Firmware updates are very important. We recommend completing them at your earliest convenience.

  • Yes, you can still operate your Smart Opener manually or via the app during the update without any interference.

  • Yes, your Yale Access App needs to be open to complete the update. The App keeps your phone awake during the update process.

  • No. The progress will be saved, but you need to keep your Yale Access App open in order to complete the update.

  • If you close the Yale Access App before the firmware update completes, update will begin again automatically the next time you open the Yale Access App.

  • No, the firmware update needs to be completed for each individual lock or Smart opener.

  • No. The firmware update is a one time update and is only prompted from an Owner's account.

  • Yes. Your guests will still be able to operate the Smart Opener, even if the firmware has not been updated.