FAQ about Yale Fingerprint Motorised Safes
Here are the answers to frequently asked questions about Yale Fingerprint Motorised Safes. If you do not find the answers you are looking for, you can also try our troubleshooting help.
Five most common questions about Yale Fingerprint Motorised Safes
How do I turn the sound on/off?
You need to press and hold ‘Tick’ whilst simultaneously pressing ‘2’ to change this setting.
The safe is not accepting my new code, what can I do?
Please make sure you are completing the set code procedure until it displays ‘good’, remembering that if you have opened the safe with the key you also have to lock it with the key, from then on using the code as usual.
What if I have forgotten the Mastercode?
The safe will need to be re-set to factory settings. Open the safe with the key, remove the fixings on the back cover. Press the button until you hear a long beep, the display will show ‘good’. You will now need to set your pincode and mastercode (the factory pre-set mastercode is 0-0-0-0).
I cannot lock my safe.
Please remember that if you have opened the safe with the key, you also have to lock it with the key, from then on using the code as usual. If the safe has been opened by the electronic (code) method, to lock the safe door, you need to press the ‘Tick’ and ‘key’ to electronically secure the safe.
What happens if I lock my keys in the safe or lose my keys?
Please contact your local support team for further information.
Yale Fingerprint Motorised Safes FAQ
If you need additional support
You can get a more visual help related to our products at our download center and in our library for support videos.