Troubleshooting the LED Indicator on Yale Connect Wi-Fi Bridge

Yale Connect Wi-Fi Bridge displays its current status through an LED indicator light on the front of the device. This page will help you determine the status displayed by the LED indicator and provide troubleshooting steps that can be taken to improve functionality.

General Troubleshooting

Yale Connect Wi-Fi Bridge uses Bluetooth to communicate with your Smart Lock. There are a number of potential reasons for poor communication between your Yale Smart Lock and Yale Connect Bridge. For best results:

Make sure your Yale Connect Wi-Fi Bridge is within Bluetooth range (We recommend less than 4 metres for optimal performance)
Make sure the batteries in your Yale Smart Lock have enough charge
Ensure your Yale Smart Lock is operable using the Yale Access App in normal mode (not remote connect mode) standing near the location of your Yale Connect Wi-Fi Bridge
Yale Connect Wi-Fi Bridge needs a good Wi-Fi connection with access to the Internet to function
Ensure your home network is online

If you continue to have issues, remove Yale Connect Bridge from the power socket, restart your homes Wi-Fi router and plug Yale Connect Bridge back in to the socket.

Additional information and troubleshooting steps for Yale Connect Wi-Fi Bridge is below. Select either Red Light, Green Light, or No Light depending on the LED behaviour your Yale Connect Wi-Fi Bridge is displaying.

Green Light
Red Light
No Light

What does the colors indicate?

The Red LED is used to display warning status codes related to temporary connectivity issues.

RED LED Activity	Meaning	Operation or Instructions
Solid light	The Yale Connect Wi-Fi Bridge timed out of setup mode or it has been permanently knocked offline (if it was set up)	Reset the Yale Connect Wi-Fi Bridge. Leave the Yale Connect Wi-Fi Bridge plugged into the wall and hold down the round reset button on the front of the device for 5 seconds, then let go. The Yale Connect Wi-Fi Bridge will need to be configured in the app following a hard reset. Go through the in-app setup flow again to reconfigure.
1 short	Wireless configuration timeout	Yale Connect Wi-Fi Bridge is unable to connect to your Wi-Fi network. It may help to move your Yale Connect Wi-Fi Bridge closer to your Wi-Fi router and retry setup.
1 short	Wireless configuration timeout	If you have two wireless access points that have the same network name and password, one of them may need to be reconfigured. If you’d like to keep two separate networks, change the name of one of them. If you’d like one to increase the range of your network, you may need to reconfigure one of the routers.
2 short	Wi-FI link unavailable	Check that your wireless router is plugged in and powered on. Then, connect your Wi-Fi to a computer or other device to ensure it is working properly.
3 short	Wi-Fi communication failure	Your Wi-Fi name and/or password may have changed. Reset the Yale Connect Wi-Fi Bridge by holding down the button for 3 seconds and set up again using the Yale Access App.
4 to 6 short	Server communication errors	Unplug your Yale Connect Wi-Fi Bridge for 5 seconds, and plug it back in.
7 short	Bluetooth communication error	Yale Connect Wi-Fi Bridge is having trouble connecting to your lock via bluetooth. Try moving Yale Connect Wi-Fi Bridge closer to your Smart Lock to improve the bluetooth signal.
7 short	Bluetooth communication error	Reset your Smart Lock by removing and reinstalling batteries after checking battery life.
1 to 9 long	Temporary communication issues	Unplug Yale Connect Wi-Fi Bridge for a few seconds, and plug it back in.
10-12 long	Configuration errors.	Reset the Yale Connect Wi-Fi Bridge by holding down the button for 5 seconds and set up again using the Yale Access App.Reset the Yale Connect Wi-Fi Bridge by holding down the button for 5 seconds and set up again using the Yale Access App.
Continuous flashing	Temporary error (Yale Connect Wi-Fi Bridge may come back online eventually)	Wait and see if the error corrects as the activity might be the result of a network error, such as the network being down. If the light goes solid red, see the troubleshooting steps for a solid red light (above).

The Green LED indicates normal remote operations are in process and typically requires no action.

Green LED Activity	Meaning	Operation or Instructions
Solid light	Yale Connect Wi-Fi Bridge is communicating with our servers or the associated Smart Lock.	Normal operation. No action needed.
Slowly pulsing	Waiting to be set up (Provisioning Mode)	Set up the Yale Connect Wi-Fi Bridge: Go to Lock Settings and tap Connect to Wi-Fi in the Yale App.
2 flashes	Yale Connect Wi-Fi Bridge is updating its internal firmware	Wait for the update to finish.
3 flashes	Connecting to Wi-Fi	Normal operation, connecting to your Wi-Fi network.
4 flashes	Connecting to bluetooth	Normal operation, connecting to your Smart Lock.
5 flashes	Currently connected to bluetooth	Normal operation, communicating with your Smart Lock.
6 flashes	Your Yale Connect Wi-Fi Bridge has received new activity information from your Smart Lock	Normal operation.
7 flashes	Smart Lock is busy	Wait a few seconds for the lock to communicate with the Connect.
8 flashes	Smart Lock is not found	Reset lock by removing & reinstalling 2 batteries, making sure the batteries are in good health.

If the Yale Connect Wi-Fi Bridge has no light activity, it means that either: 1) The Yale Connect Wi-Fi Bridge is online and is functioning normally; OR 2) An unknown issue has occurred and it has fallen offline. Check the status of Yale Connect Wi-Fi Bridge in the Yale Access App settings.

If Yale Connect Wi-Fi Bridge stops displaying light activity, try unplugging it and plugging it into a different outlet. If after 10 seconds the unit does not display any light activity, please contact Customer Support.

Troubleshooting the LED Indicator on Yale Connect Wi-Fi Bridge

General Troubleshooting

Green Light

Red Light

No Light

What does the colors indicate?

Red Light

Green Light

No Light

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