FAQ about Yale Smart Keypad

When the keypad's batteries are running low, the keypad flashes red rapidly every 5 seconds. Battery level can also be checked in the Settings menu for the associated keypad in the Yale Access App.

The Smart Keypad requires two AAA batteries. We recommend replacing both batteries every time the batteries are replaced. To remove and replace the batteries in your Smart Keypad:

1. Push in the tab at the bottom of the Keypad to release the keypad from the back panel

2. Remove the backing and the batteries

3. Insert 2 brand new AAA batteries

4. Clip the keypad back onto the back panel

Information about your keypad such as the serial number is available in the Yale Access App. Follow these steps to find your keypad's serial number:

1. Open the Yale Access App

2. Select the house from your Keychain

3. Click on the settings tab at the bottom of the screen

4. Select the Keypad to open the device's setting's menu

5. The Keypad's serial number is displayed in Keypad Settings.

6. Alternatively, your Smart Keypad's serial number can be found on the back of the device.

You must be within Bluetooth range of the Keypad in order to disconnect the device. Please also be aware that removing a keypad from the lock will also remove the entry codes associated with that keypad. If you'd like to disconnect your Smart Keypad, please do the following:

1. Tap the gear in the icon bar and select Keypad Settings.
2. Select Disconnect Keypad (you may need to scroll down the list).
3. Select Disconnect. This action triggers the system to send your unique reset code.
4. Enter the code and press the logo button to complete the disconnection process.

The Keypad emits either 1 buzz or 2 buzzes. 1 buzz means an incorrect code was entered. Go into the Guest List and ensure the correct code has been entered. Also check the Keypad settings to ensure the device is enabled. 2 buzzes means there is a communication issue between your Keypad and your smart product. If this occurs, you may need to put the device into setup mode and complete configuration. 

This guide provides steps to set up your Yale Smart Keypad. Before the installation begins, you may be prompted to update the firmware on your lock.

1.     Before beginning the setup process, make sure the back light is blinking

2.     Open the Yale Access App and select the 3 lines on the left then tap Set Up New Device

3.     Scan the QR code on the back of the keypad when prompted

4.     Select Start Setup and follow the onscreen instructions. You'll see a series of screens as the Yale Access app connects to your Smart Keypad and prepares it for use. As part of the process your Yale Keypad will download any new firmware updates, and will ask you to select which lock the keypad should work with

5.     Select Continue

Congratulations! Your Smart Keypad is ready to use.

Yes, for security if an incorrect entry code is entered 7 times, the keypad will timeout and not accept further entry codes for 5 minutes.

Operating Temperature: -25℃ to 50℃

Storage Temperature: -30℃ to 60℃

Operating Humidity: 0 to 95%