Data Information Notice

Information notice for Yale Smart Products (Smart Locks, Smart Safes, Smart Cameras, Smart accessories paired with Smart devices).

Manufacturer and Service Provider: Security & Risk Communications Ltd trading as Yale Parkway Business Centre, Ballymount, Dublin 24, Dublin, Ireland

Date: 12/09/2025 v1.0

1. Introduction

1. Introduction

1.1    General

This information notice explains how data generated by, or collected through, the Yale Smart ecosystem (the “Product”) is accessed, used, and shared (including to provide Yale Home App , Yale Alarm App, Yale Smart Living app, Yale View App and Yale Home View App (the “Services”)) and how the data is otherwise processed, in line with the requirements under Article 3 of the EU Data Act.

 

1.2    Product and service description

Smart home products are designed to give you convenience and peace of mind, but it’s more than just providing you with safety, it’s a lifestyle. Stepping your home up to the next level, smart home tech combines intelligent living with stylish security designs.

 

1.2.1    Overview of Yale Connected Products and Services

Yale offers a comprehensive Smart Security Ecosystem designed to enhance home safety, convenience, and control. The ecosystem includes:

  • Smart Locks (e.g., Yale Linus®)
  • Smart Safes
  • Smart Cabinet
  • Smart Alarms
  • Smart Indoor and Outdoor Cameras
  • Smart Video Doorbells
  • Smart Storage Solutions
  • Smart Gate and Garage Openers
  • CCTV Systems

All these devices are interoperable and can be managed through the Services, which serves as a central hub for monitoring and control.

 

1.2.2    Core Functions

  • Remote Access & Control: Lock/unlock doors, arm/disarm alarms, and view camera feeds from anywhere via the Yale Home app.
  • Automation & Integration: Devices can trigger actions in each other (e.g., unlocking the door disarms the alarm and activates privacy mode on cameras).
  • Smart Home Compatibility: Seamless integration with popular voice assistants and smart home platforms.
  • Security & Monitoring: Real-time alerts, video recording, and access logs provide peace of mind and situational awareness.

 

1.2.3    Data Collection and Storage

  • Data Collected:
    • Device usage data (e.g., lock/unlock events, alarm status)
    • Video and audio recordings (from cameras and doorbells)
    • User access logs and app interactions
    • Location-based data (for features like geo-fencing)
    • Devices paired through Matter
  • Storage Arrangements:
    • Data is stored securely
      • On the device itself (SDL, cameras, keypads, alarms,…)
      • in the cloud, managed by Yale (part of ASSA ABLOY).
    • Video recordings and access logs are typically stored in encrypted formats.
    • Users may have control over data retention settings via the app.

1.3    Data holders

The following parties receive data from the Product and/or the Service and may use the data for their own purposes (‘data holders’):

The Yale Home app allows users to integrate their Yale product with services offered by other companies, to allow their Yale product to be managed through those services, such as smart speakers and other IoT service providers. Where a user enables an integration, the other company may be a Data Holder.

 

 

1.4    Terms of use and quality of service

Product-Specific Terms for Yale Smart Products (including app usage and connected services):

https://www.yalehome.com/global/en/privacy-and-legal-center/user-terms-and-privacy-notice-for-yale-smart-products/europe-english/yale-home-product-terms-english

Subscription Services Terms and Privacy Notice (for users with Yale Home subscriptions):

https://www.yalehome.com/global/en/privacy-and-legal-center/user-terms-and-privacy-notice-for-yale-home-subscriptions

2. Data which the Product is capable of generating

2. Data which the Product is capable of generating

Product name

Nature of data

Format

Estimated volume

Collection frequency

Data retention

Smart Locks

Battery status, wifi (not all models), door status (not all models), Matter (not all models)

Syslog

30 kB of data generated on average for each event/each time the product is used

Continuously and in real-time

30 days

Smart Keypad

Battery Status,

Syslog

30kB of data generated on average for each event/each time the product is used.

Continuously and in real-time

30 days

Smart Gate/Garage Opener

Battery Status, Gate status

Syslog

30 kB of data generated on average for each event/each time the product is used

Continuously and in real-time

30 days

Yale Alarm

Battery status, wifi status, alarm state (armed, away, disarmed), motion detection, door opening, state of mobile backup connection

Syslog

30 kB of data generated on average for each event and also periodical status logs every 15 minutes

Continuously and in real-time

30 days

Yale Home View Camera

Battery status, wifi status, motion detection events, recorded video clips (only stored on memory card on the device, so customer needs to collect them themselves)

Syslog

30kB of data generated on average for each event and also periodical status logs every 15 minutes

Continuously and in real-time

30 days

Yale View Camera

Battery status, wifi status, motion detection events, recorded video clips (only stored on memory card on the device, so customer needs to collect them themselves)

Syslog

30kB of data generated on average for each event and also periodical status logs every 15 minutes

Continuously and in real-time

30 days

Yale Smart Cameras

Battery status, wifi status, motion detection events, recorded video clips (only stored on memory card on the device, so customer needs to collect them themselves)

Syslog, video files

Up to 70 MB of video files stored per device.
30 kB of data generated on average for each event.

Continuously and in real-time

30 days

3. Data obtained by Yale’s apps (Yale Home, Yale Alarm, Yale Smart Living)

3. Data obtained by Yale’s apps (Yale Home, Yale Alarm, Yale Smart Living)

The below table lists the types of data which may be generated by a customers’ use of one of our apps. The table explains all data which may be generated and therefore depending on which app is used and which products are controlled using the app, the data generated may only be a sub-set of that listed below.

Nature of data

Format

Estimated volume

Data retention

Alerts/notification logs

Syslog

Data is generated each time it is used. 20-30kb

30 days

user interactions logs / activity logs

Syslog

Data is generated each time it is used. 20-30kb

30 days

diagnostic logs / performance data

Syslog

Data is generated each time it is used. User can disable the data collecting as their expected
20-30kb

30 days

device data (such as iOS/Android version)

Syslog

Data is generated each time it is used. 20-30kb
These data are generated by the lock with default values; Users can modify these values via APP (iOS/Android) but they will not be stored on the APP.

indefinitely

users

Syslog

Data is generated every time a user registers. Users can delete this data by deleting their account.
20-30kb

indefinitely

codes

Syslog

Data is generated each time when setup the code. 20-30kb

indefinitely

FW version

Syslog

Data is generated by connected products and collected by the related service each time when check FW upgrade. 20-30kb

indefinitely

Wifi

Syslog

Data is generated each time when setup the wifi 20-30kb

indefinitely

Integration status

Syslog

Data is generated each time it is used. 20-30kb

indefinitely

Matter (integration with other devices through Matter)

Syslog

Data is generated each time when setup matter 20-30kb

indefinitely

Video

Video file

Up to 70 MB of video files stored per device.

indefinitely

4. Data sharing and use

4. Data sharing and use

Type of data

Data use

Sharing of data

Identity of data recipient

Battery usage, usage data, performance data, diagnostics data

Product improvements and new product implementation

Data will not be shared outside of  Assa Abloy

N/A

Usage data

Integrations with 3rd parties to enable specific use cases (e.g. door lock/unlock through 3rd parties platforms)

3rd parties

3rd parties chosen directly by the user

5. Data access and user capabilities

5. Data access and user capabilities

Direct access to data

Indirect access to data

Erasure of data

The user can access to his smart device’s activity log directly from the app: from the device’s home page, in the bottom bar second from left there is the activity log.

 

For any other information not included in the activity log, the user can refer to standard Customer Support channels to request a dedicated report.

https://www.yalehome.com/global/en/support

The user can erase data with a factory reset.

 

6. How to request data sharing

6. How to request data sharing

Users may request us to share data with a specific third party by submitting a formal request through Customer Support (https://www.yalehome.com/global/en/support).

We may under certain circumstances deny a request for data sharing to third parties.

7. Right to lodge a complaint

7. Right to lodge a complaint

If you believe our handling of your data infringes your rights under applicable legislation, you have the right to lodge a complaint with the competent authority in your jurisdiction.

8. Term and termination

8. Term and termination

The contract with Yale is valid as long as the customer uses the app or the subscription, beginning on the date the customer signs up or otherwise agrees to the Terms of Use of the Service.

Customers may terminate the contract at any time by:

  • Cancelling subscription directly through the Yale Home app or your user dashboard, or
  • Contacting Yale Customer Support via the official support channels listed on www.yalehome.com.

For full details, please refer to the Yale Home Subscription Terms and Privacy Notice:

https://www.yalehome.com/global/en/privacy-and-legal-center/user-terms-and-privacy-notice-for-yale-home-subscriptions

9. Contact information

9. Contact information

Should you have any questions regarding the data generated by the Product or the Service, do not hesitate to contact us. You find all contact information our webpage below.

Yale Home – ASSA ABLOY Group
Website: www.yalehome.com
Support page (EMEIA): https://www.yalehome.com/global/en/support