Troubleshooting Matter

Recently, we've received reports that the Matter integration of the Linus L2 in Apple Home isn't always running smoothly. The following issues have been reported and partially verified:

• Some users have reported missing notifications and slow status updates since updating to iOS 18
• The Apple Home app occasionally responds with the error message "No response", particularly after updating to iOS 18

We're actively working on solutions for these issues. However, some aspects of these challenges are beyond our immediate control and cannot be resolved solely on our end.

The update and restart of all components help establish a stable connection.
Here are some simple steps to resolve issues with integrating your Smart Lock via Matter into your Apple Home:

1) Update Yale Products
Ensure that the firmware of your Linus L2 and The Yale Home app are up to date.

2) Update Matter Hub
Check if an software update is available for your Apple HomePod or your Apple TV . The current software version contributes to improving stability.

3) Restart Linus L2
Restart your Linus L2 by removing the batteries or the Power Pack for a short time and then reinserting them into the device.

4) Restart Matter Hub
Restart your Apple TV or HomePod.

The steps listed here will assist you in integrating your Linus L2 into your Smart Home and establishing a stable connection when one of the following errors occurs:

• You have successfully connected your Linus L2 to your HomePod or Apple TV. However, through Apple Home, your Linus L2 is displayed with the message "No response."
• You receive an error message when you try to connect Linus L2 and Matter Hub. The connection cannot be established.

If the device fails to set up Matter in any of the apps:

1. Reboot the device by removing and inserting the battery of the Linus L2
2. Check to see if reboot resolves the failure if not proceed to step 3
3. Navigate to Matter settings in Yale Home
4. Disconnect Matter
5. Navigate to Matter settings in Yale Home
6. Enable Matter