Return and Exchange in-store and online

ASSA ABLOY Philippines, Inc. (Yale) has taken care to ensure that our store personnel are equipped and trained to advice and give information that will help the customers to select the right products. Republic Act 7394 or the Consumer Act of the Philippines follows that consumer have the right to return and replace if the items are deemed broken or defective only within 7 business days from the date of purchase.

The customer is entitled to a replacement if the items they purchased from Yale Smart Shop or https://www.yalesmart.com/ph/ are deemed defective, do not match the description in the original listing, or suffer from any other circumstances covered by Section 4 Policy.

The following items are not considered for a refund or replacement:

1. Change of Mind.
2. Wrong Product Ordered due to wrong declaration of required information during the Door Quality Assessment.
3. Any items that are used or improperly handled which led to damaged item, packaging and missing parts after purchase will not be eligible for a product return/refund.
4. Unauthorized/DIY installation

Items considered for return and replacement due to the following events:

1. Item/s do not work based on factory specifications (i.e., factory defect)
2. Damages based on courier mishandling the product.
3. Item/s received are incorrect based on what the customer has ordered (or what was specified on the website at the time of purchase)

Yale Smart Shop will be responsible for the shipping cost of returns to where the items were purchased made within 7 days guided by the policies of the Department of Trade and Industry of the Philippines.

Items considered for replacement due to the following events:

ASSA ABLOY Philippines, Inc. (Yale Home Philippines) reserves the right to do a technical evaluation of the product prior to approval of replacement process.

Product returns within 7 days requirement must ensure that all products are returned unused and in their original packaging including:

1. Screws, Batteries, Including the Product Manual with complete parts and accessories
2. Original and Official Purchase receipt
3. Copy of the card transaction slip for card payment
4. Request Letter for Refund or Replacement signed by the customer and acknowledged by the Yale Smart Shop personnel.
5. The original copy of the following requirements must be sent to Yale Smart Shops branch’s email address where the product is purchased and to our customer support: aaservicesupport.ph@assaabloy.com. This is subject for a (1) business day review upon sending of the requirements.

Yale Smart Shop reserves the right to accept returns for items bought from any Yale Smart Shops and/or www.yalehome.com/ph ONLY. Customers should go back to the original channel for purchases they made other than Yale Smart Shop. Returns will be entertained following the official returns and replacement guidelines.

DIY or unguided installation of products purchase via Yale Smart Shop website: https://www.yalesmart.com/ph/ and Yale Smart Shop official stores is subject to warranty cancellation and non-replacement. Yale Smart Shop will not be liable for any damage, in case of DIY or unguided installation.

In case of incorrect item delivered, the customer may request for item replacement following the terms below:

1. Whereas packaging is complete and intact including product manual, screws, batteries, and complete parts and accessories of the unit.
2. Signed request form together with the receipt and valid ID, delivery and pick-up will be scheduled and shouldered by ASSA ABLOY Philippines Inc. within 7 – 10 business
   days following the guidelines.

ASSA ABLOY Philippines, Inc. reserves the right to change these terms and conditions at any time without prior notice.