Frequently asked questions Sync Smart Home Alarm

1. Network LED (Green)

   LED ON: Connected to Yale Home server

   LED OFF: Disconnected from Yale Home server

2. Fault Status LED (Amber)

   LED ON: System Fault. Check the App History Log to know more about the fault reported

   LED Flash: AC failure. Check the Smart Hub is correctly connected to the main power

   LED OFF: System normal

3. Panel Mode LED (Red)

   LED ON – System in Full Armed Mode

   LED FLASHES – System in Part Armed Mode

   LED OFF – System in Disarm Mode

The Sync Smart Hub can support up to 40 accessories. The 200m range means you can protect your shed and garage too. If you are ordering additional accessories for your system, please make sure you order accessories with AC- at the start of the product code for compatible products.

The light will flash on initialization when the battery tab is removed.

Yes, you can configure ‘part-arm’ settings in the Yale Home App so that specific devices will not set off the alarm when in part-arm mode. You have full control and can change these settings if required at any time without the need to move your accessories.

To manage the device settings and set the behavior of the device during part arm mode please go to the app menu, select “Settings”>”Alarm Settings”>”Devices”, then select each of the devices and set the device mode that better match your needs.

Yes, you can add more than one siren. You can add additional devices from the Yale Home App, go to the app menu, select “Add Device”, follow the instruction on the screen, activate the learning mode, and then press the learn button on the device. (remove the siren cover to access the siren learn button)

Please be aware that adding an additional siren will cause you to lose some of the management features

3 minutes, after that the siren will stop and only sound again if the system detects further motion/events.

The siren uses non-rechargeable, D-type alkaline batteries.

You can configure ‘part-arm’ settings in the Yale Home App so that specific devices will not set off the alarm when in part-arm mode. You have full control and can change these settings if required at any time without the need to move your accessories.

The PIRs will respond to movement of up to 12 meters away and 110 degrees when placed in a corner of a room, movement is detected from floor to ceiling.

No. Keep an eye out on social media as we are working hard with our integration partners to bring Apple Homekit integration as soon as possible.

Batteries should last for 18-24 months. To change the batteries in your accessories, go to the App and select the device that needs new batteries, and follow the battery change instructions.

Pets can set off the alarm when detected by a PIR motion detector. For small pets, under 27kg a pet-friendly PIR motion detector can be used which can be adjusted to suit your requirements. For rooms that need to be protected whilst, larger pets are in the room, a door/window contact is recommended to protect the area instead.

The alarm will remain in the state it was before the Internet went down. The communication between your hub and devices is on a wireless frequency that does not rely on an internet connection, so the system will continue to operate as normal, however, you would need to arm or disarm your system via a physical accessory such as a keypad or key fob until the internet connection is re-established. Please note that without an internet connection to your Hub, you will not be able to operate the alarm via the App.