Frequently asked questions Yale Linus Smart® Lock

Although we try to be compatible with as many locks as possible, if you have a Euro profile/DIN cylinder there is a chance that you may need to change the cylinder. To check if your current cylinder is compatible, you can use the compatibility checker here.

It is not possible to change the sounds a Smart Lock makes. If you would prefer the Smart Lock to make no noise, you can turn the sound off in the Yale Home App:

1. Open the Yale Home App
2. Go to Lock Settings, if you have multiple locks, please select the correct one
3. Toggle Lock Sounds OFF

You must be within Bluetooth range of the lock to modify this setting.

If the Yale Home App shows that your lock is locked when it’s really unlocked (and vice versa), chances are it needs to be recalibrated. Please initiate recalibration from the settings tab in your Yale Home app. You must be within Bluetooth range of the lock to recalibrate it.

PLEASE NOTE: Incorrect lock status may also happen if the lock is laying on a flat surface.

If you sent an invite to your lock and your guest does not receive it, there may be an issue with the contact information you sent it to. Double check that the number you sent the invitation to is the correct number.If the invite was sent to an incorrect number, go into the Yale Home App and delete and resend the invite ensuring that the phone number is correct. If that doesn’twork, please make sure the contact in your phone has their number saved in an international format (with the country code in front of the number), then try sending the invite again.

Yale take security very seriously as it has done since the 1860s with physical locks. We take all reasonable care to provide that the confidentiality, integrity and availability of collected data and personal identifiable information are kept in accordance with legislation and best practice. We deploy industry-standard security and we engage third party security partners to review/test our products, taking all reasonable care to ensure our products are safe and secure. Yale will not openly discuss in detail the methods engaged to secure our systems and our customer’s data. Doing so may inadvertently give vital information to ‘would be’ attackers.

When the batteries hit 20%, you will be sent a low battery email notification and there will be a low battery icon within the app.