Troubleshooting your Yale Smart Safe

Don’t worry — you can still access your safe. There is a 9V battery terminal located underneath the keypad. Simply hold a good-quality 9V battery against the terminal to temporarily power the keypad. Once powered, you can unlock the safe using your PIN code or the Yale Home App.

If you've used the key to open the safe, you must also use it to lock the safe again before removing it. Once it's locked, you can continue using the entry code or the Yale Home app to access it.

To ensure a strong connection, make sure your Connect Bridge is installed within 10 feet of your safe. It should also have a clear line of sight to the front of the safe — obstacles like walls or furniture can interfere with the signal.

If you're still experiencing issues, try relocating the Connect Bridge or checking for any sources of wireless interference nearby.

Troubleshooting Steps:

1. Check the Keypad Response:
   Press any key on the Safe’s keypad and confirm that the green LED flashes when pressed.

2. Inspect Battery Installation:
   Ensure the batteries are installed correctly, paying attention to the polarity (+/-) in the battery compartment.

3. Verify Battery Power:
   Check that the batteries have sufficient charge. Replace them with fresh ones if necessary.

If your Yale Smart Safe is unresponsive, the door is locked, and you cannot access the contents, the issue may be due to fully discharged batteries.

Step 1: Provide Backup Power

• Connect a 9V battery to the terminals located just below the keypad. This will temporarily power the safe and allow you to enter your PIN.
• Alternatively, use the physical override key provided with your safe to open the door.

Step 2: Check App Settings

• Open the Yale Home app and go to Keypad Settings.
• Ensure the operating mode is set to Normal Mode and not Privacy Mode, which disables keypad access.

If the issue persists after these steps, please contact Yale Customer Support for further assistance.

If your Smart Safe powers on briefly but then becomes unresponsive, and the lights appear dim, this likely indicates that the batteries are low on power. We recommend replacing the batteries with fresh ones to restore full functionality.

To use your Smart Safe, ensure the code you enter is between 4 and 6 digits in length. Please verify that your code meets this requirement before proceeding.

If the Smart Safe flashes a red LED and emits various tones after entering a code, it may be set to Privacy Mode.

To check and change this setting:

1. Ensure you are within Bluetooth range of the Smart Safe.
2. Open the Yale Home app and select your Smart Safe from the dashboard.
3. Tap the Settings icon in the top right corner.
4. Scroll down and tap Keypad Settings.
5. Make sure the Operating Mode is set to Normal Mode.

If the unit operates but you don’t hear any sound, the volume may be turned off. Follow these steps to check and adjust the sound settings:

1. Make sure you're within Bluetooth range of your Smart Safe.
2. Open the Yale Home app and select your Smart Safe from the dashboard.
3. Tap the Settings icon in the top right corner.
4. Scroll down and tap Device Settings.
5. Under Device Sound, adjust the volume to your preferred level.

Once updated, your Smart Safe should emit sound during operation (e.g., confirmation tones).

This is the alert to replace the Safe batteries. To change the batteries in the Yale Smart Safe, follow these detailed steps.

Open the Smart Safe using one of the following methods:

• The Yale Home app
• Your access code
• The master key provided with the safe

1. Once the safe is open, locate the battery cover inside the safe door.
2. Remove the battery cover to access the battery compartment.
3. Remove the existing 4 AA batteries from the compartment.
4. Insert 4 new AA batteries into the battery compartment, ensuring correct polarity.
5. Refit the battery cover securely.
6. Close the safe door.

Additional notes:

• The Smart Safe uses 4 AA batteries, which are included with the safe.
• The batteries typically last about twelve months.
• It is recommended to replace the batteries after twelve months to prevent leakage.
• Use new alkaline batteries; lithium or rechargeable batteries are not recommended.
• If the safe shows low battery alerts or dim lights, it is time to replace the batteries.

This process ensures your Smart Safe remains powered and functional without interruption.

The Smart Safe can be reset and removed by following the process below on your Yale Home app-

• Ensure you are within Bluetooth range of the Safe (4 metres).
• Open the Yale Home app.
• Select your Safe and then the settings icon.
• Scroll down to Utilities, select Factory Reset and follow the onscreen prompts.
• The Safe has now been reset and removed from your Yale Home app.

If the Safe has not been setup on the Yale Home app, it can be manually reset by following the process below. This will only work if the Safe has been setup in standalone mode. If the Safe is setup within the Yale Home app, the reset must also be done via the app.

• Open the Safe using the key.
• Press and hold the red button on the inside of the door (pictured below) for 15 seconds.
• The Safe is now reset.

Ensure you're using fresh Alkaline batteries—these are recommended for optimal performance. Avoid using lithium or rechargeable batteries, as they may not be compatible and could lead to faster power depletion.

If you enter the wrong entry code on your Yale Smart Safe, you have five attempts to enter the correct code. After five incorrect attempts, the Smart Safe enters a lock down mode for five minutes, and the safe alarm will sound. This security feature helps prevent unauthorized access by temporarily disabling further attempts after multiple wrong entries.