Getting Started
How do I install my Value Safe?
Please refer to the installation manual included with your product.
Support for Getting Started
Troubleshooting
What happens if I lock my keys in the safe or lose my keys?
Replacement keys can be requested via the customer contact form. Please write in the number of your key e.g. for the model Y-MS, the key number can be found by removing the key cover plate and the code is either six digits, begins with a ‘J’ or a ‘G’.
Where can I find the code to get new keys ordered?
The code may be found in several locations: For the model Y-MS, the key number can be found by removing the key cover plate and the code is either six digits or has the prefix ‘J’ or a ‘G’. For the ‘Y-SV’ model of safe, there will be a three or four digit code, stamped on to the cylinder (hidden under the yellow Yale cover plate).
Support for Troubleshooting
FAQ
What if I forget my passcode?
The safe can be opened with the keys supplied, once opened the code can be re-set.
What happens if I lock my keys in the safe or lose my keys?
Replacement keys can be requested via the customer contact form. Please write in the number of your key e.g. for the model Y-MS, the key number can be found by removing the key cover plate and the code is either six digits, begins with a ‘J’ or a ‘G’.Where can I find the code to get new keys ordered?
The code may be found in several locations: For the model Y-MS, the key number can be found by removing the key cover plate and the code is either six digits or has the prefix ‘J’ or a ‘G’. For the ‘Y-SV’ model of safe, there will be a three or four digit code, stamped on to the cylinder (hidden under the yellow Yale cover plate).
How will I know my value safe batteries need changing?
Value safes - When entering a code, the red light will flash indicating that the batteries are low.
Guest safes – When entering a code, ‘Lo- bAT’ will display on the screen.
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