Everyday Use with Yale Smart Opener

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The Yale Smart Keypad or Yale Smart Keypad 2 - Fingerprint must be paired to the Smart Opener, in order to create and use personal entry codes.

Once you have set up the Keypad, follow the steps below to find, update, and use your personal Entry Code.

To find your personal entry code:

1. Open up the Yale Home App.
2. Select Access from the bottom of the screen.
3. Select yourself from the Guest List to get to My Access.

To update your personal entry code:

Your personal entry code(s) appears below the associated lock if there are multiple locks. Depending on the settings on the lock, it may be blanked out as a security precaution. If this is the case you will need to authenticate with your phones passcode/biometrics to view the code. If you want to update an existing personal entry code, follow the steps above, then:

1. Select the Entry Code you wish to change.
2. Enter a new code (first time setup) or, select Manage Entry Code and then enter a code.
3. Select Save to confirm.

To use your Personal Entry Code:

1. Enter your personal entry code on the keypad
2. Press the Yale button, or tick, depending on the keypad model.
3. The keypad light will pulse and then flash when the lock operation has been completed.

Entry codes need to be between 4 and 6 digits and a user may have up to 220 entry codes on a lock.

Guests with keypad access have a Yellow circle with a hash symbol to the right of their name in the Guest List. If you have assigned Entry Codes to guests, follow the same steps to update their personal entry codes from within the Yale Home App.

This question has its own page. Click here to read full answer.

This question has its own page. Click here to read full answer.

This question has its own page. Click here to read full answer.

If you are the only app owner for the Yale Smart Opener and wish to delete because you no longer require access to it, you will need to factory reset the device to remove it from your account. Factory resetting the device will also remove all other associated accounts from it.

1. Ensure you are within Bluetooth range of the Smart Opener (4 metres).
2. Open the Yale Home app.
3. Select your Smart Opener and then the Settings icon.
4. Scroll down to Utilities, select Factory Reset and follow the onscreen prompts.
5. The Smart Opener has now been reset and removed from your Yale Home app.

If you are a Guest user for a Smart Opener and you want to remove the device from your account:

1. Open the Yale Home app, select "Access” from the bottom of the screen.
2. Select your profile.
3. Select "Remove User".

Here we cover the steps necessary to disconnect a Yale Smart Keypad from a Yale Smart Opener.

PLEASE NOTE: You must be within Bluetooth range of the Keypad in order to disconnect the device from the Yale Smart Opener. The following steps will disconnect your keypad from your Yale Smart Opener:

1. Open the Yale Home App and select "All Devices"
2. Select the Keypad and you will then be taken to Keypad Settings
3. Select "Reset Keypad"
4. Select "Disconnect". This action triggers the system to send your unique reset code.
5. Enter the reset code and press the Yale button on the Keypad to complete the disconnection process.

This completes the disconnection process and your Keypad is no longer connected to your Yale Smart Opener.

It is very simple to manage and view all of your properties, or homes in the Yale Home app. If you have multiple properties, you can create houses for each of them within the app.

You can choose to add a new house to your app when you set up a new device. Follow the steps below to do this:

1. Open the Yale Home app.
2. Select to top right "+" option to set up a device.
3. Scan the device QR code (select "Help me find QR code" if unsure where to find this). 
4. Select "Start".
5. Select "Continue" and then "Begin Setup". The Yale Home app will then scan for the new device.
6. Once the app finds the device, you will then be able to select from a list of your existing properties, as well as "Create a New House". Select the latter option if you want to create a new house.
7. When prompted, give your house a name, a photo (if you wish) and then select "Continue".

Continue setting up the device by following the onscreen instructions. The next time you open your Yale Home app home screen, you will see the new house in the app. You will also be able to select this house, during set up for new devices going forward.

You can reset your password through the ' forgotten password'  flow on the log-in page of the Yale Home app

Alternatively, use this link https://account.aaecosystem.com/login and select forgot password.

If you have an Apple Watch and a Yale Smart Opener connected to the Yale Home app, you can use your Apple Watch to operate the device.

Firstly, ensure that you have installed the Yale Home app on your Apple Watch. You can do this using the "Watch" app on your iPhone.

Open the Yale Home app on your Apple Watch. Tap the green lock circle to unlock. You can also tap the red lock circle to lock.

Notes:

1.  Remote operations and Auto-Unlock do not work with Apple Watch. The user must be within Bluetooth range.
2.  Yale Home functionality for Apple Watch is available to device owners only. If you would like to operate your Smart Opener using your Apple Watch, you must be an owner of the device and not a guest.

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You can find your Smart Opener serial number using the Yale Home App.

1. Open the Yale Home app.
2. Select your device and then the settings icon.
3. Scroll down to "Device Information" and select.
4. The serial number will be displayed here.

Note: The serial number is also printed on the back of the Smart Opener module itself, starting with the prefix SN.

If your phone is lost or stolen, follow these steps to regain access to your home:

To log out of all devices/disable your phone’s access to your lock, you will need access to the Internet and the email account you use with your Yale Home account. You can access the Internet via a desktop computer or an alternative mobile device such as another phone or a tablet.

1. Go to this website
2. Select the link Login with email from the bottom of the screen
3. Enter your email and password to login
4. Login to your email account and retrieve the verification code
5. Go back to the account website, enter the code, and select verify
6. Select Lost Phone to log out of the Yale Home App on all devices
7. Select Logout of Yale Home App to complete steps

You are now logged out of your Yale account. 

PLEASE NOTE: Any third party apps such as Amazon, Google Assistant, etc. will continue working as expected.

To regain access to your home:

If you have a physical key, you can use that to get into your home.

If you have a Yale Smart Keypad you can use the keypad instead of the Yale Home App.

Another Owner of the Yale Smart Lock can open your door remotely if you have a Yale Connect Wi-Fi bridge installed.

If none of the options mentioned before works you will need to gain access to your Smart lock using another smartphone.

• Step 1: Download the Yale Home App to a substitute smartphone.
• Step 2: Log into your Yale Home account

You can now operate your lock using this phone. Once you have a permanent replacement phone, there is no need to set up your Yale devices again. All that is required is to download the Yale Home App on the replacement phone and sign in/validate your phone number or email address. All of your Yale Home devices will remain set up in your account.

Additional Suggestions

Both iOS and Android provide tools to help locate your phone and in some cases disable it (depending on the security features you’ve enabled).

iPhone users:

Visit www.icloud.com, log in to your iCloud account, and select the “Find my iPhone” feature.

Android users:

Visit www.google.com/android/devicemanager and log into your Google Account.

If your phone cannot be located, you need to contact your cellular service carrier. If your phone cannot be retrieved your carrier can help you get a replacement phone and regain access to your phone number.

The Yale Home App will seamlessly connect over the best method available, choosing between it's built-in Bluetooth and Wi-Fi automatically. The icon in the upper right of the Yale Home App lock screen indicates how you are currently connected to your lock.

Should your internet connectivity go down, you can still operate your Yale Smart Opener via the Yale Home App, provided you are within Bluetooth range of the device. This is because the Yale Smart Opener uses Bluetooth to communicate with your mobile device, so does not solely rely on Wi-Fi connectivity. Alternatively, you can use the RF key from the garage or door to override to gain access to the property.