FAQ about Sync Smart Home Alarm

The Sync alarm shares common accessories with the Yale Intruder alarm. These accessories have a prefix of AC- at the front of their product code. Please note EF, SR, and HSA Accessories are not compatible with the Sync alarm.

Yes, you can add more than one siren. You can add additional devices from the Yale Home App, go to the app menu, select “Add Device”, follow the instruction on the screen, activate the learning mode, and then press the learn button on the device. (remove the siren cover to access the siren learn button)

Please be aware that adding an additional siren will cause you to lose some of the management features

3 minutes, after that the siren will stop and only sound again if the system detects further motion/events.

The technical specification is 104 decibels (dBA). The internal siren in the Sync Hub is 100 decibels.

The siren uses non-rechargeable, D-type alkaline batteries.

2 years from the date of purchase.

You can configure ‘part-arm’ settings in the Yale Home App so that specific devices will not set off the alarm when in part-arm mode. You have full control and can change these settings if required at any time without the need to move your accessories.

There are many additional accessories available that allow you to expand your system, including Pet-friendly PIR motion detectors, Door and Window contacts, key fobs, Key Pads, and more. The Sync Smart Hub can support up to 40 accessories, and the 200m range means you can protect your shed and garage too. If you are ordering additional accessories for your system, please make sure you order accessories with AC- at the start of the product code for compatible products.

Yes, this can be changed in the settings of the Yale Home App.

The PIRs will respond to movement of up to 12 meters away and 110 degrees when placed in a corner of a room, movement is detected from floor to ceiling.

The Sync Smart Home Alarm is the perfect choice for protecting sheds and garages, as accessories can be located up to 200m from the Sync Smart Hub. If you are ordering additional accessories for your system, please make sure you order accessories with AC- at the start of the product code for compatible products.

No. Keep an eye out on social media as we are working hard with our integration partners to bring Apple Homekit integration as soon as possible.

The PIRs will respond to movement of up to 12 meters away and 110 degrees when placed in a corner of a room, movement is detected from floor to ceiling.

The alarm will remain in the state it was before the Internet went down. The communication between your hub and devices is on a wireless frequency that does not rely on an internet connection, so the system will continue to operate as normal, however, you would need to arm or disarm your system via a physical accessory such as a keypad or key fob until the internet connection is re-established. Please note that without an internet connection to your Hub, you will not be able to operate the alarm via the App.

To be Insurance approved the system would need to be a graded alarm and comply with the European standard EN 50131

All of our alarms are self -monitored and self-install, to ensure no monitoring fees, they are not graded and therefore do not comply with the standard.

Please check with your individual insurance providers if a graded system is required.

For iOS users, you will require the ability to download the Yale Home app 2.0.2 app.

For Android users, your phone must be able to download the Yale Home 2.0.0 app.

You can add up to 40 devices in total, of which a maximum of 6 smart locks can be connected at once.