Troubleshooting Yale Indoor Wi-Fi Camera – Pan and Tilt
Here you can find the answers about Troubleshooting Yale Indoor Wi-Fi Camera – Pan and Tilt.
Five most common questions about Troubleshooting Indoor Wi-Fi Camera – Pan and Tilt
I cannot connect to the app, Pan, Tilt and Zoom
Please ensure that your router is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera. Wait a short while and then try to reconnect.
I’m having trouble syncing the time with my phone app
Please make sure you have updated the app to the latest version.
I’m getting motion detection alerts, but have no recorded footage of the event
The alerts are there to prompt you to view via the app for live footage. However, you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is detected.
I can’t connect wirelessly to my router
Please use the wired connection initially, and fill in all network options in the settings menu on the app. View live footage for approximately 1 minute and then remove the cable. This will then automatically change to wireless.
I have forgotten my user account / password - Pan, Tilt and Zoom
You can reset your password by entering your email address on the Forgot Password form.
FAQ
Please go onto the app, on the home page before accessing the camera, click on ‘About’, then ‘General’ and ensure the option ‘only stream connected to Wi-Fi’ is off.
To use the Dropbox feature you must insert a MicroSD card in the camera.
You can reset your password by entering your email address on the Forgot Password form.
Please ensure that your local network credentials have been entered in the network option of the settings menu in the app.
Please use the wired connection initially, and fill in all network options in the settings menu on the app. View live footage for approximately 1 minute and then remove the cable. This will then automatically change to wireless.
The alerts are there to prompt you to view via the app for live footage. However, you will not get recorded events until an SD card has been inserted. This will then record 1 minute of footage once motion is detected.
Please make sure you have updated the app to the latest version.
Please ensure that your router is connected to a 2.4ghz Wi-Fi network and not 5ghz. Press the WPS button on your router and then the one on your camera. Wait a short while and then try to reconnect.
If you need additional support
You can get a more visual help related to our products at our download center and in our library for support videos.