Privacy Notice

Privacy Notice

The purpose of this Privacy Notice is to describe how we collect and use the Personal Information that we receive in connection with your use of the Yale-branded products/services, including, the Yale smart products, Yale Access mobile app (App), including corresponding services and corresponding web portal (collectively Services).

The Services are offered by the companies located at 235 Huntingdale Road, Oakleigh, Victoria and 6 Armstrong Road, Albany Auckland, trading as ASSA ABLOY, which are manufactured, licensed or operated by August Home Inc. (a member of the ASSA ABLOY Group and a wholly owned subsidiary of ASSA ABLOY AB) referred to as us, we, our, ASSA ABLOY or the Company.

This Privacy Notice describes:

  • How we treat information relating to the Yale Access Products/Services
  • What Personal Information we may collect
  • How and why we use your Personal Information
  • Who and where your Personal Information is transferred to
  • How long we will store your Personal Information
  • Your rights
  • Cookies
  • How we can make changes to this notice
  • How to contact us

ASSA ABLOY will collect and/or hold Personal Information in connection with the Yale App and Services in accordance with this Notice.

Acceptance of this Privacy Notice

Acceptance of this Privacy Notice

By accessing and/or using the App and/or Services you acknowledge that you have read and understood this Privacy Notice and that you authorise us to collect, hold, use and disclose your Personal Information that we receive in connection with your use of the App and/or Services in accordance with this Privacy Notice.

This Privacy Notice applies together with any other applicable terms and conditions that may apply to your relationship and/or engagement with us, including our general Privacy Policy, available here: General Privacy Policy (which applies to your engagement with us other than through the App or Services), as well as our Terms and Conditions available –

For Australia - https://www.assaabloy.com/au/en/legal/terms-and-conditions-of-trade

For New Zealand - https://www.assaabloy.com/nz/en/privacy-center/terms-and-conditions,

What personal data will we collect for Yale ACCESS Products/Services?

What personal data will we collect for Yale ACCESS Products/Services?

Personal Information We Require for Use of the Services

When you download the App and in order to use the Services, we require you to establish an account and collect and store the following: Your name, email, password, telephone number, Product ID and user verification identifiers.

Personal Information collected based on your use of the Services

We collect Personal Information that you may provide about yourself, such as profile pictures and usernames, as well as Personal Information about other people who have access to your Products, such as other family members, guests, service providers like gardeners, house cleaners and/or others (Invitees). For example, you may include email addresses and telephone numbers of Invitees who you are allowing to access your Products. We may ask for access to your contact list and you may consent to providing access to such list which includes Personal Information. Where you provide or allow access to any Invitee(s) Personal Information, you confirm that you have obtained the consent of the relevant Invitee to do so in accordance with this Privacy Notice.

We collect Personal Information that you may include in help requests, customer service correspondence and/or in any feedback you send to us. We also collect Personal Information included in messages that you may send from within the App whether those messages are sent to us, an Invitee or a third party.

If you enable the Auto-Unlock feature, the App will request your consent in order to track your location in order to determine when your App nears Products that you have permission to access (e.g. when you are near home). Location information will only be stored on your device, and not on our servers. This information will tell your mobile device to start listening for your lock more often (increasing the polling). This improves the device’s performance and saves your mobile device’s battery life.

Personal Information we automatically collect.

When you use the App, we will create a user ID. In addition, we also gather the following information for the purposes of providing the Services when you download the App and/or access the Services: usage data about how and when you interact with the Services, Product status, logs of those who lock/unlock your Products, the people that you invite to use the Services and Product, and those people who may invite you to use their products.

We also collect the following information about the devices on which the App is downloaded and the Products you use: operating system of the device on which the App is downloaded (e.g. you, Guests), the version of the App on such devices, information about your Products, including serial numbers, MAC address, software versions on such Products and installation dates.

Personal Information we receive when you use third party products and services. If you access the Services through a third-party (e.g. by managing your device via your television remote or connecting your device to your home security system), use third-party applications or services through the “Works With” feature, otherwise use a third party service provider in connection with the Services and Products, or request or authorise us to give access or information to a third-party service provider (e.g. a delivery service, property management or rental service), then that third party will send information about you and your Invitees, such as User ID.

Invitees

Invitees

Invitees. As part of our Services, you may give Invitees permission levels to access your Products - e.g. tounlock and lock your door, and possibly even to pass this access along to others. Needless to say, you must be careful of the people that you invite and the access that you give them. You are responsible for all uses of your account, so be careful to secure this information and only give access to people you trust. Additionally, certain portions of your Personal Information, as well as other information about your use of the Service and your Products may be shared with Invitees, such as your name and the status of the lock (e.g. locked or unlocked).

In connection with the guest invitation process, we may ask for access to your contact list. We will only store information for contacts that you add as guests. We will only access and store such information with your express consent.

If you are an Invitee, we collect your Personal Information when you use the Services and Products, as set out in this Privacy Notice. All such information (including your service usage information) is subject to, and will be used and disclosed as set out in, this Privacy Notice.

What Personal Information do we collect?

What Personal Information do we collect?

We collect and store:

  • Information according to the table below which you submit in the App in order to obtain information from us.
  • In addition to the information you submit we are gathering information according to the table below.
AppUser SubmittedGathered Information
Yale Smart Living AlarmPhone no, email, passwordDevice ID, IP address, pictures, activity logging
Yale Home ViewEmail, passwordDevice ID, IP address, activity logging
Yale ViewEmail, passwordDevice ID, IP address, location, activity logging
Yale CCTV Device ID, IP address, activity logging
Yale Conexis L1Name, emailDevice ID, activity logging
Yale Access mobile app (for further information see "How we treat Personal Information relating to Yale Access Products/Services")Name, email, password, telephone number, Product ID, and user verification informationDevice ID, IP address, pictures, activity logging

How and why will we use your Personal Information?

How and why will we use your Personal Information?

How and why do we process this Personal InformationWhat is the legal basis for such processing? 
To provide you with the service you request when using the product. This may include identifying/authenticating you when you use Yale App, providing any features and functionality in Yale App and the Products that you elect to use, maintenance which includes software updates, and communicating with you specific to the Services. Using your Personal Information in this way is necessary for us to respond to your request. We are performing our obligations under the agreement we have with you to provide the services you have requested. We are unable to provide the serviceswithout processing your Personal Information . 
To personalise the Services for purposes of you signing in and using the Services and your Products, including to set up and manage your account, for example by providing customer support and sendingyou notifications of changes to your account details. Using your Personal Information in this way is necessary for us to provide you with the Services. We are performing our obligations under the agreement we have with you to provide the Services you have requested. If we are prohibited from processing your Personal Information in this way we will be unable to manage your account and our service to you will deteriorate or be terminated. 
To record calls in relation to our provision of customer services Prior to the call commencing you will be told the call is being recorded. If you proceed with the call you will have consented to the recording. We will record the conversation to enable us to provide a better quality service and to ensure we respond efficiently to your query.
To ensure only you and your Invitees have access to the Products. We are performing our obligations under the agreement we have with you to provide the services you have requested.
To protect the security of our services and products, to detect or prevent unauthorised use of the service or product and/or to detect and prevent fraud, virus attacks, etc. It is in our legitimate interests to process Personal Information a in maintaining the security of your Personal Information and the integrity of our services and networks.
To carry out statistical analysis about the product to better understand how our product is used and make improvements.It is in our legitimate interest to look at this information to understand how our product is being used and manage and to improve the service we can provide to you and other users. Since the Personal Information that we will process for these purposes is limited and often in an aggregated and anonymous format, we have concluded that our legitimate interest to conduct the improvements and analysis does not impede your privacy interest.
To send you communications about relevant products or services which may be of interest.

For existing customers it is in our legitimate interest to provide you with information about products or services that may be relevant and adapted for you and the products you are using.

For new customers we will only send you information about products or services that may be relevant and adapted for you and the products you are using where you have elected to receive such information (“Opt-In”)

To comply with legal requirements to which we are subject, such as tax, accounting/financial reporting requirements, mandatory disclosures and/or law enforcement.Using your Personal Information in this way is necessary for us to comply with our legal obligations.

Who and where is your Personal Information transferred to?

Who and where is your Personal Information transferred to?

We may transfer or disclose your Personal Information to the recipients notice below in accordance with the purposes set out in the section above:

  • To organisations of the ASSA ABLOY Group, whether or not going to market as ASSA ABLOY, that market, sell and support our solutions in your country, for example, to August Home, Inc. who is responsible for the processing of your Personal Information in relation to Yale Access Products. August Home and any third party service providers may only use your personal data in accordance with our instructions
  • To third parties who provide customer support services connected to this product or its functions, but only to the extent necessary to provide these services, for example, to Amazon Web Services who may store your Personal Information on our behalf, or to third parties you choose when you use the “Works With” feature of the Services to connect your Products with such third party products or services, such as Amazon Alexa. Any third party service providers may only use your personal data in accordance with our instructions
  • To your Invitees when you invite them to access your Products. For example, if you invite a guest to access your Products, then we will share certain elements of your information with them, such as your name, in order for your guest to understand the invite and access the Product
  • To third parties that you choose when you use the “Works With” feature of the Services to connect your Products with such third party products or services
  • Digital Analytics providers who provide tools that help us improve your experience. These service providers may only use your personal data in accordance with our instructions.
  • When required by law, including to government agencies and institutions.
  • To a buyer or a potential future buyer of our business.

We do not sell or rent your Personal Information to third parties.

Privacy policies of other websites: When you use the “Works With” feature in the App, you may be linked to third-party services and websites that you choose. Also, when using the App, you may use features that link you to social media websites, such as Facebook or Twitter. We are not responsible for the privacy practices or content of any of these third parties or the linked sites. Linked sites may collect Personal Information from you that is not subject to our control. We encourage you to review the privacy policies on any linked website you visit.

Some recipients are located in countries outside of Australia or New Zealand. As in some cases these countries have a lower level of protection than that within Australia or New Zealand, when transferring Personal Information Personal Information to countries outside of Australia or New Zealand we will ensure that the third party is subject to comparable privacy laws to Australia or New Zealand or is required to protect the personal information in a way that is comparable to Australia or New Zealand’s privacy laws.

We take measures to protect all Personal Information transferred to a third party, or to other countries, in accordance with applicable data protection laws. A list of countries and recipient entities can be provided upon request, see Contact Us below.

For how long will we store your Personal Information?

For how long will we store your Personal Information?

We store Personal Information for as long as necessary to fulfil the purpose for which the information has been collected, and in accordance with our internal record retention schedule. This means that we delete your Personal Information when such information is no longer necessary to process a request, or to manage your account or our client relationship, or to comply with law. Statistics which have been anonymised may be saved for longer.

Access to and correction of Personal Information

You can contact us via the contact details below to:

  • request access to any Personal Information which we hold about you;
  • comment on or query our Privacy Policy;
  • request a correction to your Personal Information;
  • make a complaint about our compliance with Australian or New Zealand privacy laws (whichever is applicable)

The Company will deal with such a request in accordance with the requirements of the Australian or New Zealand privacy laws (whichever is applicable).

Cookies

Cookies

For further information on our use of cookies, please see our Cookie Policy

We make use of Google Analytics, an analysis service provided by Google, to help us track usage statistics.

How can we make changes to this privacy notice?

How can we make changes to this privacy notice?

We may update this privacy notice from time to time in response to changing legal, regulatory or operational requirements. If we make any significant changes, we will endeavour to provide you with reasonable notice of such changes through our website or the App, or via other means such as email. Your continued use of the product after any such updates take effect will constitute acceptance of those changes. If you do not accept any updates to this privacy notice, you should stop using this product.

Security

Security

We take reasonable steps to protect Personal Information from unauthorised access, use, loss, misuse, modification, interference or disclosure. Where your Personal Information is provided to us electronically (including over the internet or via the use of any apps) we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

If we collect any unsolicited Personal Information or if we no longer need the information for our activities or functions, we will, if practicable and reasonable to do so, destroy the information or ensure that the information is de-identified.

If you believe your account has been compromised, please notify Us immediately. We cannot be held responsible for any losses resulting from your account being compromised.

Contact Details

Contact Details

For AustraliaFor New Zealand

Privacy Officer

ASSA ABLOY Australia

235 Huntingdale Road

Oakleigh, Victoria 3166

Privacy.au@assaabloy.com

1300 562 587

Privacy Officer

ASSA ABLOY New Zealand

6 Armstrong Road

Albany, Auckland 0632

Privacy.nz@assaabloy.com

+64 (0)9 448 9188

 

 

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