Cloud Storage Services Subscription Terms

We, Security & Risk Communications Limited (trading as Yale and forming part of the ASSA ABLOY Group of companies), are a company incorporated in Ireland (registration number 417550) with our address at Parkway Business Centre, Ballymount, Dublin (“Yale”, “we”, “us”, or “our”).

2.1.        We will make the Cloud Storage Services available to you in accordance with these Subscription Terms and the User Terms. Subject to the information displayed on the relevant ordering page or otherwise specified on the applicable Order Form, the Cloud Storage Services shall include:

(a)          enabling the Yale smart product that your subscription plan covers (“Covered Product”) to automatically make video recordings when it detects activities within the monitoring range and upload the video recordings it made to a cloud storage space (“Cloud Recordings”); and

(b)           keeping the Cloud Recordings in the cloud storage space for a certain period of time permitted under your subscription plan (“Storage Period”). If the Cloud Recordings exceed the Storage Period, they will be automatically cyclically overwritten, with the oldest clips being deleted first. 

2.2.        The Cloud Storage Services shall be available for a certain period of time displayed on the relevant ordering page or otherwise specified on the applicable Order Form (“Subscription Period”).

2.3.        The Cloud Storage Services relevant to the cloud storage space (in particular, those described in Section 2.1(b)) may be provided to you by a third-party service provider engaged by us (“Service Provider”). Subject to the information displayed on the relevant service information page or otherwise specified on the applicable Order Form, we engage Tencent Cloud Computing (Beijing) Co., Ltd. as the Service Provider, which operates the cloud storage space used for the Cloud Storage Services, Tencent Cloud.

3.1.        We currently only provide Cloud Storage Services subject to these Subscription Terms in Singapore, Hong Kong SAR, Thailand, Vietnam, Malaysia, Philippines, Taiwan and Indonesia (“Permitted Jurisdictions”). Unfortunately, we do not accept orders for Cloud Storage Services from, or provide Cloud Storage Services to, addresses outside the Permitted Jurisdictions under these Subscription Terms (we may provide similar services in other countries, but those services are subject to different terms and conditions). You agree not to use or attempt to use the Cloud Storage Services you subscribed to outside the Permitted Jurisdictions.

3.2.        You must have an Account with the App to use the Cloud Storage Services, and you acknowledge that access to the Cloud Storage Services is limited to the Account that is signed in when the order for your subscription to the Cloud Storage Services is placed. You shall correctly use and properly keep your Account information in accordance with these Subscription Terms and the User Terms. If your Account is replaced, suspended, or terminated, access to the Cloud Storage Services under the existing subscription plan will remain with the original Account. You will not be able to transfer the access or the subscription plan to a new Account. We will not issue any refunds in respect of replaced, suspended or terminated Account, even if the Covered Product is linked to the new Account.

4.1.        You may review and select different subscription plans for the Cloud Storage Services, which may vary in terms of Subscription Periods, Storage Periods and other details, on the relevant ordering page (e.g. by clicking on the “Subscribe” button in the settings page of a Yale smart door lock).

4.2.        The Subscription Period commences, and the Cloud Storage Services become available, immediately upon your placing the order and completing the payment of the subscription fee for a subscription plan online. Access to the Cloud Storage Services will be limited to the Account that is signed in when the order is placed. Unless otherwise specified, multiple Covered Products may be linked to the same Account, and multiple subscription plans may be purchased or activated for the same Covered Product simultaneously. If multiple subscription plans have overlapping Subscription Periods, they shall be used sequentially based on their respective effective times.

4.3.        Subject to specific payment rules (e.g. in terms of payment cycle) displayed on the relevant ordering page or otherwise specified on the applicable Order Form, the subscription fee shall be paid in full prior to the commencement of each Subscription Period. No refund is available in any form under any circumstance, except as required by law.

4.4.        We may remind you (e.g. via SMS, push notification or in-App pop-up) within three days prior to the expiration of your current Subscription Period. To continue using the Cloud Storage Services, you can renew by placing a new order on the relevant ordering page.

4.5.        We may adjust our pricing or payment arrangements from time to time (e.g. as a result of changes in the market, technology, or operational costs). We will announce or notify you of the details and effective date of such adjustment by email or otherwise in writing. Unless otherwise specified, any adjustment will not affect subscription plans that are already in effect, and the pricing in effect before the adjustment will continue to apply to such plans for the duration of their then-current Subscription Periods.

4.6.        You acknowledge and agree that, due to the virtual nature of the Cloud Storage Services, no return, exchange or refund is possible once an order for subscription to the Cloud Storage Services is successfully placed, unless otherwise agreed in writing. Except where required by law, we will not issue any refunds or an extensions of the Subscription Period in any circumstance, including without limitation where you: (i) ceased using the Cloud Storage Services, (ii) changed the Account linked to a Covered Product, (iii) changed the Covered Product under an Account, (iv) placed an order in error or for unwanted items, or (v) are unsatisfied with the performance of the Cloud Storage Services.

4.7.        You shall be responsible for maintaining the necessary devices (such as the Covered Products) and environments (such as network, electrical and physical environments) for accessing or using the Cloud Storage Services at your own expense.

5.1.        You acknowledge that the Cloud Storage Services are intended to be used for lawful and legitimate purposes only and are unsuitable for use in any in any business or for any commercial purpose. You shall not:

(a)           use the Cloud Storage Services outside of private or domestic settings, on commercial premises or for profit-making activities;

(b)           use the Cloud Storage Services in any unlawful manner, for any unlawful purpose or in any manner inconsistent with these Subscription Terms or the User Terms, to invade anyone’s privacy or to act fraudulently or maliciously;

(c)           infringe our or the Service Provider’s intellectual property rights or those of any third party in relation to your use of the Cloud Storage Services;

(d)           upload, disseminate, store, display or otherwise transmit any User Data (as defined below) that is defamatory or offensive or otherwise violates applicable laws and regulations or infringes upon our or third parties’ rights and interests, or have such User Data so transmitted (including through automatic uploading); or

(e)           access or use the Cloud Storage Services in a way that could damage, disable, overburden, impair or compromise our or the Service Provider’s systems or security or interfere with other users or their use of our products and services.

5.2.              To the largest extent permitted by law, we and the Service Provider may monitor any data, information, content or material (including any Cloud Recording) you upload, disseminate, store, display or otherwise transmit, or have so transmitted (including through automatic uploading), through the Cloud Storage Services (“User Data”) as well as how you otherwise access or use the Cloud Storage Services from time to time to identify and investigate any access to, or use of, the Cloud Storage Services that does not comply with Section 5.1 or other provisions of these Subscription Terms, the User Terms, or applicable laws and regulations (“Non-Compliant Use”). We and the Service Provider may also investigate any alleged Non-Compliance of yours according to complaints or reports received from third parties.

5.3.                If we or the Service Provider determine, at our or its sole discretion, that you have engaged in any Non-Compliant Use based on our monitoring or investigation (in which we may consider, among others, complaints or reports received from third parties or our or the Service Provider’s system logs), we may, at any time without notice: (i) restrict, suspend or terminate your access to the Cloud Storage Services in whole or in part or (ii) delete the User Data (including Cloud Recordings) to the extent relevant to a Non-Compliant Use. The Subscription Period will terminate immediately if your access to the Cloud Storage Services is terminated in whole in relation to a Non-Compliant Use.

5.4.              Notwithstanding Sections 5.2 and 5.3, you acknowledge and agree that we and the Service Provider only provide technical services in connection with your use of the Cloud Storage Services and have no control over your actual use of the Cloud Storage Services or the User Data transmitted by you. Our and the Service Provider’s rights under Sections 5.2 and 5.3 should not be construed as a recognition or guarantee of the legality of the User Data transmitted by, or the actions of, you at any time, nor do they create any special relationship with you in terms of responsibilities or liabilities regarding your access to, or use of, the Cloud Storage Services.

6.1.        We shall use commercially reasonable efforts to safeguard the availability and quality of the Cloud Storage Services. Nonetheless, you acknowledge that the availability and quality of the Cloud Storage Services are contingent on various factors, including the network environment and your settings for the App and Covered Product. For example, the resolution of the uploaded Cloud Recordings may be automatically reduced if the network environment of the Covered Product is unstable, has limited upload bandwidth, or is otherwise unsatisfactory. Furthermore, Cloud Recordings may not be able to be uploaded at all in certain circumstances, including without limitation if: (i) you unlinked the Covered Product from your Account; (ii) you suspended your use of the Cloud Storage Services; (iii) the Covered Product cannot connect due to network interruptions, circuit interruptions or other abnormalities; (iv) the upload bandwidth of the network is seriously insufficient; or (v) the Covered Product is frequently offline.

6.2.        We may set out the technical requirements and conditions that you should follow to ensure the availability and quality of the Cloud Storage Services, which will be displayed and updated from time to time on the service information page on the App or the Covered Product or otherwise specified on the applicable Order Form (“Technical Requirements”). You shall ensure that all Technical Requirements are satisfied prior to, and throughout the duration of, your access to, or use of, the Cloud Storage Services.

6.3.        You shall timely notify us of, and take necessary measures to mitigate the effect of, any changes to relevant devices (including Covered Products), environments or settings or any other circumstances that may affect your ability to comply with the Technical Requirements, these Subscription Terms and the User Terms.

6.4.        You acknowledge and agree that (i) we may update the Cloud Storage Services at any time without notice for operational security and other purposes given the nature of network services, and that (ii) such update may lead to, among others, changes in certain features of the Cloud Storage Services, the discontinuation of original systems, or the requirement for you to perform separate actions on relevant browser plugins, mobile apps or terminal devices (including the App and Covered Products). You agree to timely perform the actions according to our instructions to fully implement such update, so that unnecessary losses caused by any disruption to your access to the Cloud Storage Services due to a failure to implement the update can be avoided.

7.1.        You acknowledge and agree that we may, at any time without notice:

(a)           delete the Cloud Recordings that exceed the Storage Period, as provided in Section 2.1(b);

(b)           delete the Cloud Recordings that are relevant to a Non-Compliant Use, as provided in Section 5.3;

(c)           delete all your Cloud Recordings after 30 days of expiry or termination of the Subscription Period for any reason (including due to a Non-Compliant Use, as provided in Section 5.3), if the Subscription Period is not renewed; or

(d)           delete all your Cloud Recordings uploaded from a Covered Product if you unlink the Covered Product from your Account during the Subscription Period.

7.2.        We will not be able to recover, or respond to your inquiry about, or request for access to or a copy of, the Cloud Recordings once they are deleted. You are solely responsible for timely downloading or backing up the Cloud Recordings before the expiry or termination of the Storage Period or the Subscription Period or before you unlink a Covered Product.

8.1.        In order to provide you with the Cloud Storage Services, we will collect and use your and others’ personal data as described in the Yale Smart Products Privacy Notice (“Privacy Notice”). In particular, you acknowledge and agree that the User Data may be transferred to the Service Provider, which may be based outside of your home country, for the delivery of the Cloud Storage Services.

8.2.        You acknowledge that (i) you are the data controller of the Cloud Recordings, and we are processing the Cloud Recordings merely on your behalf; and that (ii) as mentioned in the Privacy Notice, it is your responsibility to make sure your use of the Cloud Storage Services complies with relevant data protection laws, including by displaying a notice to inform visitors to your property that you are capturing visual and audio recordings, making use of the “privacy zone” feature to help you avoid capturing images of neighboring properties or public places, etc., as necessary.

8.3.        If you have any questions or complaints about data privacy in connection with your use of the Cloud Storage Services, you can contact us at any time by following the instructions in the Privacy Notice.

You shall defend, indemnify and hold us and the Service Provider, and our and its affiliates, directors, officers, employees, agents, partners, contractors, and licensors harmless from and against, and provide (at your own expense) all reasonably requested assistance in such parties’ defense of, any and all claims, suits, liabilities, damages, losses, costs and expenses (including attorneys’ fees and expenses)  arising from or relating to (i) your negligence, wilful misconduct or breach of these Subscription Terms or the User Terms (including any Non-Compliant Use) or (ii) any and all claims relating to intellectual property infringement from any third party regarding your use of the Cloud Storage Services.

10.1.        To the largest extent permitted by law, the Cloud Storage Services are provided on an “as is” and “as available” basis, and we, the Service Provider, or any of our or its affiliates, directors, officers, employees, agents, partners, contractors, or licensors, make, and we hereby disclaim on behalf of ourselves and such persons, any representations or, whether express, implied, or statutory, regarding the Cloud Storage Services, or any User Data (including cloud recordings), including any representation, warranty or undertaking:

(a)           that the Cloud Storage Services will be timely, uninterrupted, secure, error-free, or free from viruses or other harmful components;

(b)           arising out of any course of dealing or usage of trade;

(c)            that the User Data will not be subject to loss or damage;

(d)           of non-infringement;

(e)           that the Cloud Storage Services or software will be secure or compatible with your networks, systems, applications, hardware, or devices;

(f)            any information obtained by you as a result of the Cloud Storage Services will be accurate or reliable; or

(g)           that the Cloud Storage Services will be of merchantable or satisfactory quality or fit for any particular purpose. For the avoidance of doubt, the Cloud Storage Services are not designed or intended for high-risk activities.

10.2.        To the largest extent permitted by law, we, the Service Provider, or any of our or its affiliates, directors, officers, employees, agents, partners, contractors, or licensors will not be liable for any losses or damages arising from or relating to:

(a)           any disruption to the availability or quality of the Cloud Storage Services due to: (i) your failure to comply with the Technical Requirements; (ii) the restriction, suspension or termination of your access to the Cloud Storage Services in relation to a Non-Compliant Use, as provided in Section 5.3; or (iii) updates to the Cloud Storage Services, as provided in Section 6.4;

(b)           the deletion of Cloud Recordings in the circumstances outlined in Section 7.1; or

(c)            any failure, interruption, or delay in delivering the Cloud Storage Services or otherwise performing these Subscription Terms to the extent caused by circumstances beyond our or its reasonable control, including without limitation: (i) acts of God; (ii) changes in laws, regulations or governmental or court orders; or (iii) reasons specific to the characteristics of network services, such as failure of domestic or international basic telecommunication services, defects in computer or Internet related technologies, limited Internet coverage, computer viruses or hacker attacks.

10.3.        To the largest extent permitted by law, the total aggregate liability of us, the Service Provider, or any of our or its affiliates, directors, officers, employees, agents, partners, contractors, or licensors, for all claims arising in connection with these Subscription Terms, the Cloud Storage Services, and the User Data, under any cause of action or theory of liability, and even if a party has been advised of the possibility of such loss or damage, will be limited to the total fees that you have paid to us or our designated payee / payment agent under these Subscription Terms.

10.4.        Notwithstanding the foregoing, nothing these terms seeks to limit or exclude either party’s liability to the other for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation or for any other loss which cannot be limited or excluded by applicable laws.

11.1.        We may change these Subscription Terms or the features or pricing of the Cloud Storage Services to reflect changes in law or best practice, because of changes or restrictions caused by third parties who we rely on to provide the App or the Services, to deal with additional features or new products which we introduce or for other reasons.

11.2.        We will give you notice of any changes by sending you an email with details of the change and/or notifying you of a change via your Account. Where required by applicable law, we will obtain your consent to the changes. We will tell you what you can do if you do not accept the changes when giving you notice of the changes.

11.3.        We will announce or notify you of any update mentioned in Section 11.1 at least 30 days before its effective date via an announcement on our App or website, email or other written means. Such update shall become effective on the date specified in the announcement or notification. If you do not accept such update, you shall stop accessing or using the Cloud Storage Services and notify us of your refusal (in which case we will tell you what you can do, including how to terminate these Subscription Terms or the subscription plans) before the specified effective date. If you do not receive our notification due to incorrect contact information provided by you, you agree that you shall still be deemed to have received the notification and be bound by such update following the effective date thereof.

11.4.        If you have any question in respect of these Subscription Terms or any subscription plan or any update to them, you can reach out to our customer service at any time, and we will use our best efforts to answer your queries. You shall not claim that the updated Subscription Terms or subscription plans are void, or request to revoke them on the grounds that you have not read, fully understood, accepted or agreed to such update or received our responses to your inquiries about such update, unless you have stopped using the Cloud Storage Services and notified us of your refusal to accept such update before its effective date.

12.1.        These Subscription Terms shall be governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or in connection with this contract, including any question regarding its existence, validity or termination, shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (“SIAC”) in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference in this clause. The parties agree that any arbitration commenced pursuant to this clause shall be conducted in accordance with the Expedited Procedure set out in Rule 14 and Schedule 3 of the SIAC Rules. The seat of the arbitration shall be Singapore. The Tribunal shall consist of one arbitrator. The language of the arbitration shall be English.

12.2.        Notwithstanding Section 12.1, you acknowledge and agree that we may be damaged irreparably in the event you fail or refuse to perform your obligations under these Subscription Terms. Accordingly, you agree that we shall be entitled to seek injunctions to prevent your breaches of these Subscription Terms and to enforce specific performance of these Subscription Terms without bond or other security being required in any court of competent jurisdiction, this being in addition to any other remedy to which we are entitled at law, in equity or under these Subscription Terms.

13.1.        You agree to be fully bound by these Subscription Terms and acknowledge that (i) you have fully read, had a full and complete opportunity to consult with counsel or other advisers of your own choosing concerning, and understood the terms, enforceability and implications of these Subscription Terms, that (ii) we have not made any representations or warranties to you concerning the provisions, enforceability and implications of these Subscription Terms or concerning the Cloud Storage Services in any consultations or guidance you may have sought from us or otherwise, and that (iii) you have relied on your independent judgment in entering into these Subscription Terms.

13.2.        The headings of these Subscription Terms are only for convenience of reference and shall not affect the interpretation or construction of these Subscription Terms.

13.3.        Software or technology provided by third parties may be involved in providing the Cloud Storage Services to you. We will use our best efforts to inform you of such third parties on the relevant service information page or otherwise, and you shall have read, fully understood and accepted any terms and conditions that such third parties may impose on you before accessing or using the relevant Cloud Storage Services involving their software or technology. Unless otherwise specified by us or required by law, we shall assume no liability with respect to such third-party software and technology, nor shall these Subscription Terms affect your legal relationships with such third parties.

13.4.        Each of the provisions of these Subscription Terms operates separately. If any court or relevant authority decides that any provision of these Subscription Terms is invalid or unenforceable, the remaining provisions will remain in full force and effect.

13.5.        If you have any questions or complaints about the Cloud Storage Services or these Subscription Terms, or wish to contact us for any other reason, please contact Customer Support using the contact details available at https://www.yalehome.com/support. If we have to contact you, we will do so via the contact details you provided to us when creating your Account (or as subsequently updated by you), or via the App and/or your Account. It is your responsibility to ensure the contact details we have on file for you are correct and up to date for us to send you notifications and other Account-related communications.

Version 1.0 [April 2025]