My device has been bound by an alternative e-mail address.

For customer privacy, one device can be added only by one account. If the device was added by other account, you cannot add it again.

• If you want to add it to a new account, you must delete it from previous account first.
• If you forgot your account, please send a picture of the device label with clear SN number and tell us where you bought it, by completing this contact form.