Troubleshooting your Yale Smart Cabinet Lock

In order to receive notifications for your Yale Smart Cabinet Lock, you must have the additional Yale Connect Wi-Fi bridge set up with your Yale Home App.

Remove the cabinet lock from the mounting bracket. Open the battery compartment door and remove the existing battery and then replace with a new battery. Once the new battery is installed, close the battery compartment door and re-mount.

Firmware updates are released periodically, to help improve device performance. When available, firmware updates begin automatically, when the lock owner connects to their lock locally. You can still operate your lock via the app during the update.

Firmware updates can take anywhere from 5-15 minutes. Please be sure to keep your phone near your lock, with the Yale Home app open, throughout the whole update.

In order for the firmware to update, you must be within Bluetooth range of the lock and have Bluetooth enabled on your phone.

A factory reset erases all guest and owner data from your lock, restoring it back to its original, out-of-the-box settings. It also removes the lock from any owner or guest keychains that it is affiliated with.

If there is a Yale Smart Keypad paired with the lock, the Keypad must be disconnected before factory resetting the lock. This article provides instructions to disconnect a Yale Smart Keypad.

Factory reset instructions

Follow the steps below to perform a factory reset on your lock:

1. Ensure you are within Bluetooth range of the lock (4 metres).
2. Open the Yale Home app.
3. Select your lock and then the settings icon.
4. Scroll down to Utilities, select Factory Reset and follow the onscreen prompts.
5. The lock has now been reset and removed from your Yale Home app.

These steps should restore your lock to its factory settings. 

If you attempt a factory reset when you’re not connected to Bluetooth, you will receive a "Trouble Connecting to Lock" notification. If possible, try factory resetting the next time you are in Bluetooth range. If you have moved and you are unable to factory reset while in Bluetooth range of the lock, select "Reset Anyway" when you receive the notification.

Pre-Owned Devices

If you are not the original lock owner because you acquired a previously-owned Smart Lock, you will be notified when trying to add the lock to your Yale Home account, you may trigger a request to the previously linked owner from the Yale Home app, the previous owner will be informed that a new owner wants to the access and setup the lock, please allow up to 30 days for the previous owner to grant permission. If you are not granted permission by the previous lock owner after 30 days, please contact customer support here.

Previously-owned Yale Smart Locks need to be factory reset before they can be set up by a new owner. If you tried setting up a previously-owned device that was not factory reset before you acquired it, Yale needs permission from the previous owner to factory reset the device on their behalf.

It may take up to 30 days for the previous owner to respond to your request. If you purchased the lock directly from a person or 3rd party seller, you may wish to contact them and ask them to reset the device in order to expedite the process. Once the device has been factory reset, you will receive a notification to continue setting up the device.

If you purchased the device from a retailer, please contact them about an exchange.

If you received an email requesting to reset a device you used to own, it means that someone is requesting permission to reset a lock that is currently registered under your account. To grant them permission, select "Yes".

By accepting the request, you as an owner of the device, are giving Yale permission to factory reset the lock. This means you will be giving up ownership of the lock and accept that once the lock is reset, all existing users will lose access to it.

Please Note: The request expires after 30 days.