Yale Unity Entrance Lock Support
FAQ
Digital Deadlocking on the Yale Unity Entrance lock enables the ability to lock both the inside and outside handles. On the Yale Unity Entrance Lock digital deadlocking can be actioned via the Yale Home App or the contactless key tag.
The internal electronic snib/button acts as a method for users to change the status of the lock status between locked and unlocked modes manually. For example; Press the internal electronic snib/button to change to passage mode for short visits outside.
No. The Unity lock cannot be used on an outdoor gate. The front of the lock furniture has an IP rating of IP54. We suggest that the lock is installed on an entry door with a form of shelter directly over the lock.
No. Unfortunately the Unity lock is not Z-Wave compliant and cannot be used on Z-Wave home automation platforms. A Yale Assure series lock with a Yale Z-Wave module can be purchased to integrate into Z-Wave home automation systems.
The Unity Entrance lock uses the Yale Home App which is available on either iOS or Android.
In order to provide optimal service to all our users, Yale Connect maintains app support for the two most recent operating systems for both iOS and Android platforms.
*If you have downloaded the Yale Connect App and are running an older version of either OS, you should be able to continue using the version of the app you have. If you run into issues, contact Customer Support Customerservice.au@assaabloy.com
Compatible iOS Devices
Yale Home devices are compatible with newer phone models running iOS 11 or greater*. Information to help you determine the compatible iOS devices is available here.
Compatible Android Devices
Yale connect devices are compatible with most Android phones equipped with Bluetooth 4.0 and running Android 8* or higher. We routinely test with phones from the major manufacturers, including Samsung, Google, and HTC.
In some cases on specific phones, the Android Bluetooth stack can get stuck in a bad state, and may need to be re-started by the user by turning bluetooth on and off.
Below are specific devices where performance has been inconsistent:
- One+One
- One+Two
- LG V10
- LG G4
Yale Connect Wi-Fi Bridges communicate with Yale Home servers to allow remote access to the Yale Home Smart Lock when you are outside of Bluetooth range. Without a Yale connect Connect Wi-Fi Bridge, you will not receive updates to your Activity Feed until an owner connects to the lock with their Yale Home App. If you have HomeKit or Z-Wave and no Yale Connect Wi-Fi Bridge, lock activity will not update in the Activity Feed in the Yale Home App until an owner has made a Bluetooth connection with the lock.
When it comes to some third-party integrations, a Yale Connect Wi-Fi Bridge is required to enable these devices to communicate Cloud-to-Cloud. The table below indicates which third-party integrations require a Yale Connect Wi-Fi Bridge:
| Integration | Yale Connect Wi-Fi Bridge Needed? |
| Google Home | Yes |
| Amazon Alexa | Yes |
| Nest | No |
| IFTTT | No, but recommended |
| Logitech Pop | Yes |
| Logitech Harmony Home Hub | Yes |
| Wink | Yes, unless it’s Smart Lock Pro with a Z-Wave hub |
| Airbnb | Lock Only: No Keypad Only: Yes (ASL 2nd gen and higher) Lock and Keypad: Yes |
| HomeAway | Yes |
| Xfinity Home | Yes |
| Honeywell | Yes |
The following scenarios explain what happens with and without a Yale Connect Wi-Fi Bridge:
Yale Assure with Yale Connect Wi-Fi Bridge
Receive Smart Alert notifications when:
- Door is manually locked/unlocked
- Lock is accessed by entry code only users
- When door ajar (with DoorSense™)
- Both auto-lock events and one-touch (if enabled)
- Receive battery readings as soon as your batteries report low
Alexa and/or Google Assistant apps update as events occur.
Activity Feed updates as lock events listed above occur as long as your bridge is online.
Yale Assure without an Yale Connect Wi-Fi Bridge
Receive Smart Alerts only if another Yale Home App user locks/unlocks your door using Yale Home App.
Without a Yale Connect Wi-Fi Bridge, battery readings may be delayed or not sent at all until a lock Owner connects to the lock through the Yale Home App. If the lock Owner seldom connects to the lock, the batteries could reach a low-power threshold without receiving a notification.
The Activity Feed only updates when another Owner (not Guest) accesses the lock using the Yale Home App. The Activity Feed will update retroactively, but not at the time of the event.
How it works?
Yale may need to assist you with a factory reset if you've acquired a previously-used Yale Device. Please contact our Support team at Customerservice.au@assaabloy.com and provide your valid proof of purchase (if possible) and the serial number, which is located on the back of the device. The Yale support team will contact the original owner to perform the factory reset.
If you are the lock owner and you would like to transfer your lock to a new lock owner, it is best to factory reset your lock before you transfer it. Please read "How to reset your lock to its factory settings" article in Yale Home FAQ.
A factory reset erases all guest and owner data from your lock, restoring it back to its original, out-of-the-box settings. It also removes the lock from any owner or guest keychains that it is affiliated with. You do not need to be near your lock to reset it; however, you will need to have access to the lock in order to re-calibrate it. If there is a Keypad paired with the lock, the Keypad must be disconnected before factory resetting the lock.
Factory reset instructions
Follow the steps below to perform a factory reset on your lock:
- On your phone, open the Yale App and go to the lock circle screen, which is the screen that shows you whether your door is locked or unlocked.
- Select the Settings menu (gear icon).
- Select the device you wish to reset.
- Scroll to factory reset.
- Select "Reset Lock".
These steps should restore your lock to its factory settings.
If you attempt a factory reset when you’re not connected to Bluetooth, you will receive a "Trouble Connecting to Lock" notification. If possible, try factory resetting the next time you are in Bluetooth range. If you have moved and you are unable to factory reset while in Bluetooth range of the lock, select "Reset Anyway" when you receive the notification.
Pre-Owned Devices
If you are not the original lock owner because you acquired a previously-owned Smart Lock, theYale Support team may need to assist you with your factory reset. Please contact Customerservice.au@assaabloy.com and provide your valid proof of purchase (if possible) and the Yale Smart Lock serial number, which is located on the back of the lock. The Yale support team will contact the original owner to perform the factory reset.
Yale Home Smart Lock works with Google Home or any Google Assistant-enabled device. With Yale Home Google Assistant integration, you can ask Google Assistant to control your door using your voice.
How do I configure Google Home with my Yale Home Account?
Following the steps below to pair your Yale Home Account with your Google Home account. You need to have a Google device such as a Google Home, Google Home Mini, or Google Home Max already configured to your home network:
- Open the Google Home app and log in to your Google Account
- Select the Add (+) option at the top
- Select Set up a device
- Under Works With, choose “Have something already set up?”
- Scroll to or search for Yale Home Home in the Manage Accounts menu
- Follow the steps to sign in to and verify your Yale Home Account
- You need to agree to allow Google to Operate your Yale Home Smart Locks / View the Status of your Yale Home Smart Locks
- Next, select a security code/PIN. Be sure to use a memorable code as this is needed to operate your lock using Google Home.
This completes the configuration steps. To ensure the configuration was successful, go to the Home screen of the Google Home app and scroll until you see the Locks that are linked to your account.
Your accounts should now be configured. If you need additional help setting up smart home devices to use with Google Home, this article has more information. Feel free to assign rooms to your Smart Lock(s) as needed. Once your Yale Home Account is connected to Google through the Google Home, you can make the following lock request or check the lock’s status:
- “OK Google, lock my front door” (use the name assigned to your door in the Yale Home App)
- “OK Google, is my front door locked?”
- "OK Google, unlock my front door." Google Home will prompt you for your security PIN code. Reply with your PIN to unlock the door. Google Home will confirm that this action was successful by stating “The lock has been unlocked.”
If you have DoorSense installed on your door to indicate whether your door is open or closed, you can also check that status by saying:
- “OK Google, is my front door closed?”
PLEASE NOTE: If you change the name of your lock in the Yale Home App, it is best to unlink and relink your accounts so the new name is recognized by Google Home.
How do I update the security code/PIN for unlocking my door using Google Home?
In order to update your security code/PIN you will need to unlink and relink your Yale Home Account with your Google account.
To do this, unlink your Yale Home Account from Google Home in the Google Home app. Follow the steps below to reset your PIN:
- Open the Google Home App and scroll until you see the Yale Home Smart Lock paired with your Google Home account
- Select (any) lock
- Select “Unlink Yale Home”
- Confirm Unlink
- On the “Manage Account” screen select Yale Home
- Tap “Unlink account” and confirm unlink
Once you have unlinked your accounts, go through the setup steps again. This is where you reset the PIN. Choose a memorable PIN.
Why do I need an Yale Home Module Wi-Fi bridge if my Google devices have Bluetooth built in?
Google Home requires an Yale Home Module Wi-Fi bridge in order to connect to our servers and complete the integration with your Yale Home Smart Lock.
The diagram on the right explains how the integration works:
How do I unlink my Google Home and Yale Home Accounts?
- Open the Google Home app
- Select the Lock
- Select "Unlink Yale Home"
- When prompted, select "Unlink"
- Select Yale Home
- Select Unlink Account and Unlink when prompted
How it works
- Tap enable home kit.
- Next, choose an existing home kit home, or choose to add a new one.
- Let's choose Add a new home kit home, tap Next.
- Name your home, tap Continue.
- It will then ask you which room you want to add your lock to, or you can opt out and choose none, tap Continue.
- Locate the 8-digit Homekit accessory code on your Yale Smart Lock. This can be found on the battery cover or the Homekit module for Assure series locks.
- Make sure your phone is near the lock and powered home kit.
- Position the code in the frame so homekit can scan.
- If you have trouble scanning. You can also manually enter the eight digit code, just tap, learn about home accessories home kit will locate your lock.
- You're ready to use Siri to operate your Smart Lock.
How do I install my HomeKit Enabled Smart Lock?
Installation and set up steps for the HomeKit Enabled Smart Lock are available here. Setup in the app includes additional steps to enable HomeKit.
What is the expected battery life for my HomeKit enabled Smart Lock?
When Unity is installed correctly on a door that is easily operated (no need to push, pull, or lift your door), and your deadbolt is not "sticky", the battery could last up to 3 months.
Does Siri work remotely?
Yes, if you have a 4th generation apple TV within Bluetooth range of your Smart Lock that is setup to work with HomeKit. You can then use Siri remotely or operate remotely through the Yale app.
The diagram below explains how the integration works:
How do I physically reset HomeKit?
Yale Assure Series
- Enter in the Master code
- Select 7
- Select 3 , #, #, to unenroll the module
- Remove 1 battery from the lock
- Wait 10 seconds and then replace the battery into the lock
- Enter in the Master code
- Select 7
- Select 1 , #, #, to re-enroll the module
Inviting a New Owner to Your HomeKit-Enabled Smart Lock.
If you have a HomeKit-enabled Smart Lock, adding a new Owner and giving them HomeKit access can be done at the same time.
For more information on sharing HomeKit access with other users, check out this article.
Yale Home Smart Lock works with all Alexa-enabled devices including Echo Show, Echo Plus, Echo, Echo Dot - even Alexa-enable Sonos devices.
What are Amazon Alexa and Amazon Echo?
Alexa is Amazon's voice assistant, which is available on Amazon Echo smart speakers, Fire Tablets, Fire TV products, and the Alexa mobile app. Click here to learn more about Echo & Alexa Devices.
How does Amazon Alexa work with Yale Home?
As part of the integration, you can use Alexa to interact with your Yale Home Smart Lock using your voice. Your Yale Home lock must be connected to Wi-Fi using the Yale Connect Bridge.
There are two primary ways to interact with Alexa. These are called Skills.
What are Alexa Smart Home Skills?
These are the official Alexa Smart Home Skills provided by Yale.
You can say…
- “Alexa, lock my door.”
- “Alexa, is my front door locked?”
- "Alexa, order an August Smart Keypad"
Why do I need an Yale Connect Bridge if my Amazon devices have Bluetooth built-in?
Amazon Alexa requires an Yale Connect Bridge in order to connect to our servers and complete the integration with your Yale Home Smart Lock.
The diagram below explains how the integration works:
What happens?
The lock and Yale Home App will provide you with a battery warning when the battery level reaches 25% remaining battery.
We strongly suggest you change the lock batteries before the batteries completely drain and the lock cannot be operated.
If in the event the batteries are too low to power up the lock, the USB-C power up port can be located at the bottom of the front of the lock body.
How to solve the issue?
A phone can be used to power up the lock. For this you will require a USB-C to USB adapter for the phone cord to plug into. A power bank can be used to power up the lock. The power bank will require a USB-C cable to connect into the lock.
When powering up the lock ensure the adapter is firmly held into the port. The covers around the adaptor can vary in size, so ensure it is in the port securely.
How it works?
The soft reset button can be located next to the USB-C power up port located at the bottom of the front of the lock body. A soft reset on the lock can be conducted from the outside, similar to that of restarting your mobile device. It does not reset the lock to factory settings. The soft reset can be used for instance if an issue occurs with Bluetooth communication.
Currently the DualDoor™ feature is only available to the Yale Unity series locks.
How-to Guide
There are 2 contactless key tags supplied with the Yale Unity Entrance Lock. A contactless key tag can be added to the lock via the Yale Home App. Follow the steps below;
- Tap the guest list icon.
- Select invite
- Select contactless Key Only
- Name the contactless key
- Select the lock that the contactless key will be paired too.
- Wait for the Bluetooth connection to the lock
- Have the contactless key ready
- Once prompted by the app, tap the contactless key on the contactless key reader on the front of the lock.
Once a contactless key is created the access can be set.
- ‘Always’, for unlimited access for kids and family members
- ‘Reoccurring’, for someone like a service person; for example, every Monday at 10am
- ‘Temporary access’ for a limited date a time period you choose, once the set time ends, keys are automatically deleted so they can never be reused.
All keys can be deleted at any time for any reason.
Click ok when you’re done.
Activation
Secure mode can be activated through two methods, the Yale Home App and Contactless key tags.
Method 1: Yale Home App
Place the lock into locked mode (red circle). Hold the circle down. The circle will begin pulsing and the circle will fill and once complete, release. A red square will now appear in the App reading Closed|Secured.
Method 2: Contactless Key Tag
From the outside of the lock, ensuring the door is closed, hold the contactless key tag over the reader for 5 seconds. The lock will beep 3 times and the LED indicator will flash red.
Deactivation
- Tap on Secured Square symbol to immediately unlock.
- Hold the contactless key tag over the reader and the lock unlock.
IMPORTANT: For safety reasons the inside handle should NOT BE LOCKED (SECURE MODE) while the building is occupied. Ensure the building is not occupied before proceeding with SECURE MODE
If you have already setup the lock with the Yale Home App, to re-hand the lock see "I have handed my lock incorrectly. How do I change the handing?" in Troubleshooting above.
To hand the lock, hold down on the metal slide tab on the inside of the handle located towards the bottom. Rotate the handle downwards to the left or right, depending on your selected handing. Ensure you complete this step for both handles. If you feel any resistance when handing do not force the handle. Release the tab and handle try again.
This is shown in step 3 of the Yale Unity Instruction Guide.
Issue keys to family, friends, and services listed in your contacts with Yale. Simply send each guest an invitation to download the app. After doing so, they'll have instant access to your home based on the access levels you set. If they already have an Yale Home Account, your key will appear in their keychain after you send the invite provided you send it to the number listed in their Yale Home Account.
Read on iOS or Android (depending on your device) below for steps to invite guests to use your Yale Home Smart Lock.
iOS
To add a guest, first send them an invite:
- Open the Yale Home App and select the Guest Icon from the menu on the lower right of the screen.
- Select Invite and then choose an invite option. Enter the guest's phone number or select them from your contact's list to invite them to use your lock.
- Select Send Invite once you have added your guest and designated their access level and type. For more information on access levels, please read "How to Set Smart Lock Access Levels" article in Yale Home Module How-to Guides.
After you invite a guest to your Yale Assure, they will receive a text notification with a link to download the Yale Home App. When the invitee downloads and opens the Yale Home App, they have three options to log in. Your guest should choose the blue button that says I RECEIVED AN INVITE. Selecting this option adds your lock to their keychain. Your guest will be added to your Guest List and they will see your lock in their Keychain on their Yale Home App.
If your guest selects the option to SET UP MY FIRST YALE HOME DEVICE they will be prompted through the lock setup flow, but will be unable to complete the flow as the device is already associated with your account.
The last option is to SIGN IN to an existing account. Yale Home users that already have an account with devices associated with it can use this option to log in.
Guests have limited access to the Yale Assure. If you want to give someone more access, such as Auto-Lock or Auto-Unlock privileges, you can upgrade them to Owner access. To change a Guest's access to Owner, follow the directions outlined in "How to Set Smart Lock Access Levels" article in Yale Home Module How-to Guides.
If you have an Yale Home Keypad, it's just as simple to issue your Guests an entry code. To learn about Entry Code invites, please read "How to Create Smart Keypad Entry Codes" article in Yale Home Module How-to Guides.
Android
To add a guest, first send them an invite:
- Open the Yale Home App and select the Guest Icon from the menu on the lower right of the screen.
- Select Invite and then choose an invite option. Enter the guest's phone number or select them from your contact's list to invite them to use your lock.
- Select Send Invite once you have added your guest and designated their access level and type. For more information on access levels, please read "How to Set Smart Lock Access Levels" article in Yale Home Module How-to Guides.
After you invite a guest to your Smart Lock, they will receive a text notification with a link to download the Yale Home App. When the invitee downloads and opens the Yale Home App, they have three options to log in. Your guest should choose the blue button that says I RECEIVED AN INVITE. Selecting this option adds your lock to their keychain. Your guest will be added to your Guest List and they will see your lock in their Keychain on their Yale Home App.
If your guest selects the option to SET UP MY FIRST YALE HOME DEVICE they will be prompted through the lock setup flow, but will be unable to complete the flow as the device is already associated with your account.
The last option is to SIGN IN to an existing account. Yale Home users that already have an account with devices associated with it can use this option to log in.
If you want to change a Guest's access to Owner, follow the directions outlined in "How to Set Smart Lock Access Levels" article in Yale Home Module How-to Guides.
If you have a Yale Home Keypad, it's just as simple to issue your Guests an entry code. To learn about Entry Code invites, please read "How to Create Smart Keypad Entry Codes" article in Yale Home Module How-to Guides.
PLEASE NOTE: Guests need to have a compatible smart phone to download the Yale Access App and use your Smart Lock. Please read "What phones are compatible with Yale Access devices?" article in FAQ above.
This article provides steps to remove a lock from your account. PLEASE NOTE: Your status as either a lock Owner or a Guest, as well as your reason for removing the lock, determines the best method for removing the device from your account. Read on Lock Owner or Guest (depending on your access level) for instructions.
Lock Owners
If you are a lock Owner and you need to delete a lock because you no longer wish to have access to it, you need to factory reset the lock in order to remove it from your account. Follow the factory reset instructions to remove the lock from your account, please follow the instructions in "How to Reset Your Yale Home Module" article in How-to Guides below. Factory resetting the lock will also remove all other associated accounts from the lock.
If you are a lock Owner and you need to remove the lock to install it on another door, you will need to factory reset the lock unless the door is on the same house as it is currently. If you are installing the lock on the same house, you can remove the lock from its current door and reinstall it on the new door without factory resetting. For example, if you are installing a new Yale smart lock on your front door and you wish to relocate your existing Yale smart lock to your back door, you can rename accordingly. In this case, you can rename the lock in your account as follows:
- Open the Yale Home App
- Select the house the lock is associated with from your Keychain
- Go to House Settings
- Select the device
- Select Lock Name
- Rename the lock in the field provided
If you are a lock Owner and you have moved and you left the lock at your former residence, you will need to factory reset the lock in order to remove it from your account. Please follow the instructions in "How to Reset Your Yale Home Module" article in How-to Guides below.
Guests
If you are a Guest on a lock and you want to remove the device from your account:
- Open the Yale Home App
- Select the lock from your Keychain
- Go to the Guest List
- Select REMOVE SELF
You will be prompted to verify that you would like to remove the user, in this case yourself, from the device.
Access levels and schedules determine how much access a lock user has as well as when they have permission to control the lock.
Yale offers 2 access levels: Owner and Guest. A lock Owner has full access to the lock and Guests have limited access (outlined under Access Levels). Only lock Owners can invite Guests to a lock. When inviting Guests, you can customize their access level and choose to be notified when they operate your lock.
There are also different Access Schedules: Always, Recurring, and Temporary (outlined under Access Schedules).
Lock Owners
Lock Owners are users who:
- Can lock and unlock door via Yale app
- Can lock and unlock door via Personal Entry Code (Using Smart Keypad)
- Can use Auto-Unlock
- Can invite/remove other owners
- Can control all lock settings
- Can view activity feed
- Can view guest list
Access Schedules
Always - Guests will have unlimited access, but the owner can change or delete their access at any time.
Recurring - Guests will have a scheduled access that repeats. i.e. guests will be invited every Tuesday for a short period of time.
Temporary - Guests will have a limited invitation to your home that expires. i.e. guests will have access for a one time use, limited to the date and time you've selected.
Guests
Guest is the default access level for anyone invited to your Yale Smart Lock, but you can update a person's access level when you invite them to your lock or at any time thereafter. Guest users:
- Can lock and unlock door via Yale app*
- Can lock and unlock door via Personal Entry Code (Using Smart Keypad)
- Cannot use Auto-Unlock
- Cannot invite/remove other owners
- Cannot control all lock settings
- Cannot view activity feed
- Cannot view guest list
*Cellular data or an Internet connection is required. Due to the 3 Guest Access Schedules, our servers need to verify that the guest is connecting during the timeframe that they are authorized.
Access Schedules
Always - Guests will have unlimited access, but the owner can change or delete their access at any time.
Recurring - Guests will have a scheduled access that repeats. i.e. guests will be invited every Tuesday for a short period of time.
Temporary - Guests will have a limited invitation to your home that expires. i.e. guests will have access for a one time use, limited to the date and time you've selected.
The Auto-Lock feature enables your door to lock automatically after a predetermined amount of time (up to 30 minutes) has passed.
To activate this feature you must be an authorized owner of the associated lock and be located within Bluetooth range of the lock you are enabling this feature on.
PLEASE NOTE: If you want to use the Auto-Lock Timing feature to control when your door locks after it closes, you must have DoorSense™ installed. Without DoorSense™, the door will lock automatically after it closes when Auto-Lock is enabled
How to Enable Auto-Lock on iOS
The following steps will help you set up the Auto-Lock feature on your iOS device:
- Open the Yale Home App and select the applicable property from the keychain if there is more than one
- Tap the Settings Gear Icon in the lower right-hand corner on the lock circle screen
- Select the lock from the devices shown
- Select Auto-Lock, which is listed in the automations menu
- Toggle Enable Auto-Lock on and Set the Auto-Lock Timing
- Select Save Changes at the bottom
This completes the steps to enable the Auto-Lock feature on your Yale Home Smart Lock. Your lock will automatically lock after the amount of time set in Auto-Lock Timing.
Conversely, if you want to disable the Auto-Lock feature, go through the steps above and Toggle Enable Auto-Lock off. You must be within Bluetooth range of the lock to disable this feature.
How to Enable Auto-Lock on Android
The following steps will help you set up the Auto-Lock feature on your Android device:
- Open the Yale Access App and select the applicable property from the keychain if there is more than one
- Tap the Settings Gear Icon in the top right-hand corner on the lock circle screen
- Select the lock from the devices shown
- Select Auto-Lock, which is listed in the automations menu
- Toggle Enable Auto-Lock on and Set the Auto-Lock Timing
- Select Save Changes at the bottom
This completes the steps to enable the Auto-Lock feature on your Yale Home Smart Lock. Your lock will automatically lock after the amount of time set in Auto-Lock Timing.
Conversely, if you want to disable the Auto-Lock feature, go through the steps above and Toggle Enable Auto-Lock off. You must be within Bluetooth range of the lock to disable this feature.
Door Ajar notifications alert you when your door has been left open for a certain amount of time.
In order to set up Door Ajar notifications, you’ll need a Yale Home Smart Lock installed with a Yale Connect Bridge. For information on how to install DoorSense™, please review the "How to install Door Sense" article in Yale Home Module How-to Guides.
How to Create Door Ajar Notifications (iOS)
The first step in setting up Door Ajar notifications is to set Door Ajar Timing. The time increment selected determines how long your door can be open before you are alerted.
To set Door Ajar Timing:
- Open the Yale Home App
- Go to the DoorSense™ section in Lock settings
- Tap on Door Ajar timing
- Set the amount of time.
After setting Door Ajar Timing, you need to set a Smart Alert to receive the notification.
To set this Smart Alert:
- Go to the Smart Alerts page in the notifications section of your lock settings page
- Tap “Create a Smart Alert” followed by “Choose an Event”
Select the event “the door is left ajar” and then select “Done”. Finally, tap “Save”.
You will now be alerted whenever the door has been left open for the time specified in Door Ajar Timing.
How to Create Door Ajar Notifications (Android)
The first step in setting up Door Ajar notifications is to set Door Ajar Timing. The time increment selected determines how long your door can be open before you are alerted.
To set Door Ajar Timing:
- Open the Yale Home App
- Go to the DoorSense™ section in Lock settings
- Tap on Door Ajar timing
- Set the amount of time
After setting Door Ajar Timing, you need to set a Smart Alert to receive the notification.
To set this Smart Alert:
- Go to the Smart Alerts page in the notifications section of your lock settings page
- Tap “Create a Smart Alert” followed by “Choose an Event”
Select the event “the door is left ajar” and then select “Done”. Finally, tap “Save”.
You will now be alerted whenever the door has been left open for the time specified in Door Ajar Timing.
Auto-Unlock is a feature that automatically unlocks your door when you arrive home, without having to reach for your phone or your keys.
If you're an iOS user, please read the article below on "How to Use Auto-Unlock for iOS" for more information about the Auto-Unlock feature.
How it works?
Yale Home uses two states to enable Auto-Unlock to function: Home mode, and Away mode. These modes indicate where Auto-Unlock thinks you are: at home, or away from home.
When you are at home (in Home mode), Auto-Unlock is not actively doing anything. It is waiting until you leave home.
When you approach your door, Auto-Unlock will unlock your door via Bluetooth. This means Auto-Unlock cannot operate your lock when you are away from home.
You are considered away from home when you leave your immediate neighbourhood, which is about 200 meters, or a couple city blocks. It is only active when you return to your home area.
Tips for good Auto-Unlock performance
Leave Wi-Fi and Bluetooth turned ON.
- Wi-Fi and Bluetooth must be enabled to use the Auto-Unlock feature. Your phone uses Wi-Fi and Bluetooth to determine your location. If your location is not accurate, Auto-Unlock will not work correctly or at all.
Leave location services ON
- Auto-Unlock uses phone’s location to determine when you are close to Home. Location services must be enabled in order for Auto-Unlock to work correctly.
Location permission (Android 10 and higher)
- Set location permission to "All the time".
Take advantage of the notifications.
- Android 8 and above use notifications to communicate to you about Auto-Unlock. Notifications for previous versions of Android can be turned on in the settings.
Open and use the Yale Home App at least once a day.
- This teaches the operating system that Yale Home App is a commonly used application.
Whitelist the Yale Home App for battery savings (Android 9).
- Preserve battery life by whitelisting the Yale Home App. From your home screen, go to Settings > Apps > Yale Home > Battery > Optimize Battery Usage.
- PLEASE NOTE: These steps may vary from model to model. The column on the right has more info on specific phones (How to Enable Auto-Unlock on Android Phones with Custom Vendor Optimisation that Terminates Background Tasks).
For best results: Enter and exit your home through the door where your Yale Home Smart Lock is installed.
- If you enter through a door without Auto-Unlock enabled, the Auto-Unlock feature will still attempt to unlock the Smart Lock enabled door the next time it sees it. If you have a large house, this could be minutes or hours later.
- If you plan to enter through a different door, you can cancel the Auto-Unlock through the notification that appears when you approach your home area.
Home and Away Modes Explained
Home Mode
Nothing happens automatically.
What does it mean?
You are assumed to be at home, and Auto-Unlock is not actively doing anything.
How is it activated?
Automatically
You are placed in Home mode after Auto-Unlock successfully unlocks your door when returning home.
Away Mode
Your phone will attempt to unlock your lock the next time you are near it. If you'd like to ensure your door is locked, please also set up Auto-Lock. Follow the instructions in "How to Enable Auto-Lock" article above.
What does it mean?
You are assumed to have left home, as well as your immediate neighbourhood.
How is it activated?
Automatically
You are placed in Away mode when your phone leaves the area around your home. This is typically about 200 meters away from your Yale Home Smart Lock, or a couple city blocks.
Manually
If you've suspended Auto-Unlock, you can re-enable it by simply opening the Yale Home App.
Troubleshooting
My door didn’t unlock when I expected it to
You may not have gone far enough away from home
- To enter Away mode, you must go further than 200 meters or a couple city blocks. Only then will Auto-Unlock attempt to unlock your door when you arrive home.
- You can make sure Auto-Unlock tells you when you’re far enough away by enabling the notification. Auto-Unlock notification settings can be found in Lock Settings > Auto-Unlock.
My door unlocked when I didn’t expect it to
- Auto-Unlock incorrectly thought you left home
- If you have very poor Wi-Fi or cellular connectivity. Your phone uses these to determine your current location.
- Auto-Unlock didn’t see your lock when you came home
- You entered through a door other than your Auto-Unlock enabled one.
- Bluetooth on your phone was turned off when you came home.
- Your lock’s batteries were very low.
How does Yale Home use my location data?
Your location data is only stored on your phone within the Yale Home App. Yale does not collect or store your data remotely, and has no way of looking at your location data. For more information, please see our Privacy Policy.
How to Enable Auto-Unlock on Android Phones with Custom Vendor Optimisation that Terminates Background Tasks
In order to get Auto-Unlock feature to work with your phone, the Yale Home App needs to be able to occasionally run short background tasks . For these phones Auto-Unlock setup will direct you to the Settings where the Yale Home App can be added to “Ignore Battery Optimisation” list. In addition to that setting, for Huawei phones, the following steps on the right are necessary.
Adjust your settings:
Go to Phone settings > Advanced Settings > Battery Manager > Power plan is set to Performance
Phone Settings > Advanced Settings > Battery Manager > Protected apps – check that the Yale Home App is set to Protected
Phone Settings > Apps > Yale Home App > Battery > Power-intensive prompt [x] and Keep running after screen off [x]
Phone settings > Apps > Advanced (At the bottom) > Ignore optimisations > Press Allowed > All apps > Find the Yale Home App and set to Allow
Some specific models such as Huawei, OnePlus, and Xiaomi have additional steps. If your model phone is below, include those steps to the above:
Huawei P9 Plus:
Phone settings > Apps > Settings > Special access > Ignore battery optimisation > select allow for the Yale Home App
Huawei P20:
Phone settings > Battery > App launch and then set your app to “Manage manually” and make sure everything is turned on.
Huawei Honor 9 Lite and Huawei Mate 9 Pro:
Phone settings > Battery > Launch and then set the Yale Home App to “Manage manually” and ensure everything is turned on.
OnePlus
Phone settings > Battery > Battery optimisation and switch to the All apps list (Top menu) > Yale Home App > Don’t optimise
Xiaomi
System Settings > Apps > Gear Icon > Special Access > Battery Optimisation
App battery saver: Security > Battery > App Battery Saver > Yale Home App > No restriction
Autostart: Open Security app > Permissions > Auto-start Enable Autostart for desired apps.
App pinning: When you open recent apps tray, drag your app downwards – it will be locked. So even if you clear recent apps it will not clear from the background. Drag downwards again to clear your app from the background.
Auto-Unlock is a feature that automatically unlocks your door when you arrive home, without having to reach for your phone or your keys.
If you're an Android user, please read the article above on "How to Use Auto-Unlock for Android" for more information about the Auto-Unlock feature.
How it works?
Yale Home uses two states to enable Auto-Unlock to function: Home mode, and Away mode. These modes indicate where Auto-Unlock thinks you are: at home, or away from home
When you are at home (in Home mode), Auto-Unlock is not actively doing anything. It is waiting until you leave home.
When you approach your door, Auto-Unlock will unlock your door via Bluetooth. This means Auto-Unlock cannot operate your lock when you are away from home.
You are considered away from home when you leave your immediate neighbourhood, which is about 200 meters, or a couple city blocks. It is only active when you return to your home area.
Tips for good Auto-Unlock performance
Leave Wi-Fi and Bluetooth turned ON.
- Wi-Fi and Bluetooth must be enabled to use the Auto-Unlock feature. Your phone uses Wi-Fi and Bluetooth to determine your location. If your location is not accurate, Auto-Unlock will not work correctly or at all.
Take advantage of the notifications.
- By default, Auto-Unlock will notify you when you enter Home and Away modes. This helps you to reliably predict Auto-Unlock’s behavior. It is recommended to leave these notifications enabled.
- You will also be notified if there are any errors that would prevent Auto-Unlock from working properly.
For best results: Enter and exit your home through the door where your Yale Home Smart Lock is installed.
- If you enter through a door without Auto-Unlock enabled, the Auto-Unlock feature will still attempt to unlock the Smart Lock enabled door the next time it sees it. If you have a large house, this could be minutes or hours later.
Leave the Yale Home App running in the background - Do not force-quit it.
- Force quitting the Yale Home App will cause it to lose track of your Home or Away status. If this happens, the app will not try to Auto-Unlock your door as a safety precaution.
Do not power off your phone when you are away from home.
- Powering off your phone will cause the Yale Home App to lose track of your Home or Away status. If this happens, the app will not try to Auto-Unlock your door as a safety precaution.
Home and Away Modes Explained
Home Mode
Nothing happens automatically.
What does it mean?
You are assumed to be at home, and Auto-Unlock is not actively doing anything.
How is it activated?
Automatically
You are placed in Home mode after Auto-Unlock successfully unlocks your door when returning home.
Manually
You can place yourself in Home mode by visiting Auto-Unlock Settings > Advanced Settings, and switching from Away mode to Home mode.
Errors
In cases where your state cannot be determined, Auto-Unlock may default back to Home mode. These cases include:
- Your phone restarts
- The Yale Home App was force-quit
Away Mode
Your phone will attempt to unlock your lock the next time you are near it.
What does it mean?
You are assumed to have left home, as well as the area around your home. Auto-Unlock will listen for your lock’s Bluetooth signal, and attempt to unlock your door the next time you are within 3 - 4.5 metres of your lock. This listening does not use significant battery power.
How is it activated?
Automatically
You are placed in Away mode when your phone leaves the area around your home. This is typically about 200 meters away from your Yale Home Smart Lock, or a couple city blocks.
Manually
You can place yourself in Away mode by visiting Auto-Unlock Settings > Advanced Settings, and switching from Home mode to Away mode.
- PLEASE NOTE: If you are standing near your Yale Home Smart Lock when manually entering Away mode, your lock should unlock within a few seconds. This is expected behaviour, and will only happen because you are physically near your lock. This will not happen when you are away from home.
Errors
If you are automatically placed in Home mode because of an error, you will usually be given an option to re-enter Away mode.
Troubleshooting
My door didn’t unlock when I expected it to
You may not have gone far enough away from home
- To enter Away mode, you must go further than 200 meters or a couple city blocks. Only then will Auto-Unlock attempt to unlock your door when you arrive home.
- You can make sure Auto-Unlock tells you when you’re far enough away by enabling the notification. Auto-Unlock notification settings can be found in Lock Settings > Auto-Unlock.
Auto-Unlock may have reverted to Home mode because of an error
- Most of these cases will send you a notification, with an option to correct the issue before you arrive home. Causes include:
- Your phone was restarted
- The Yale Home App was force-quit
- A communication error with your lock
My door unlocked when I didn’t expect it to
- Auto-Unlock incorrectly thought you left home
- If you have very poor Wi-Fi or cellular connectivity. Your phone uses these to determine your current location.
- The location of your lock is set incorrectly. You can change this in Auto-Unlock Settings > Advanced Settings.
- Auto-Unlock didn’t see your lock when you came home
- You entered through a door other than your Auto-Unlock enabled one.
- Bluetooth on your phone was turned off when you came home.
- Your lock’s batteries were very low.
How does Yale Home use my location data?
Your location data is only stored on your phone within the Yale Home App. Yale does not collect or store your data remotely, and has no way of looking at your location data. For more information, please see our Privacy Policy.
Yale Home offers 2 access levels: Owner and Guest. Guest is the default access level for anyone invited to your Yale Home Yale Assure, but you can update a person's access level when you invite them to your lock or at any time thereafter.
Read on iOS or Android (depending on your device) for steps to change Access Levels.
iOS
Changing a Guest to an Owner
- Open the Yale Home App and select the Guest Icon from the lower right in the menu
- Select the Guest you want to edit
- Select Owner to change the Access Level From Guest to Owner
- A blue checkmark will display beside your selection
- Select the back arrow to confirm changes
Your Guest is now an Owner, and will display as an Owner in your Guest List
You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.
Android
Changing a Guest to an Owner
- Open the Yale Home App and select the Guest Icon from the lower right in the menu
- Select the Guest you want to edit
- Change the Access Level From Guest to Owner
- Select the "Save Changes" option at the bottom of the screen to save your changes
Your Guest is now an Owner, and will display as an Owner in your Guest List
You can change a user's access level back to Guest at any time by completing these steps again and selecting Guest from the Access Level options.
Yale Assure have 3 access types: Always, Temporary, and Recurring. You can choose between three different access types when adding guests to your Yale Access Smart Lock.
You can modify access types for your existing guests in the Guests List or set them when you invite new guests.
- Always - Guests have unlimited access, but the owner can change or delete their access at any time.
- Recurring - Guests have a scheduled access time that repeats. For example, guests are invited every Monday, Wednesday, and Friday morning from 8:00 am to 10:00 am.
- Temporary- Guests have a limited invitation to your home that expires. For example, guests have access for a one time use that is limited to the date and time you've selected.
Directions for setting and modifying access schedules
iOS
To make changes to access schedules:
- Select the lock from the Keychain
- Go to Guest List
- Select a guest
- Go to App Access
- Select either Always, Recurring, or Temporary
Always Access - Select Always access if you want to give your guest unlimited access to your lock.
Recurring Access - Select the day(s) and time windows you want to provide guest access to your lock for Recurring access.
Temporary Access - For Temporary access, select the time frame you want your guest to access to your lock.
Temporary guests have a limited invitation to your home that starts and expires at a specified time. For example, temporary access from 8:00 am 06/17/16 until Noon on 06/19/16. Click "Ok" when done to save updates.
Android
To make changes to access schedules:
- Select the lock from the Keychain
- Go to Guest List
- Select a guest
- Go to App Access
- Select either Always, Recurring, or Temporary
Always Access - Select Always access if you want to give your guest unlimited access to your lock.
Recurring Access - Select the day(s) and time windows you want to provide guest access to your lock for Recurring access.
Temporary Access - For Temporary access, select the time frame you want your guest to access to your lock.
Temporary guests have a limited invitation to your home that starts and expires at a specified time. For example, temporary access from 8:00 am 4/11/15 until Noon on 4/13/15. Click "Ok" when done to save updates.
Smart Alerts are sent as notifications and let you know about the activity of your Yale Assure. Many Smart Alerts appear in the Activity Feed.
Smart Alert options currently include manual lock events, user specific lock operations, notifications for when a door is left open, Auto-Lock notifications, and door locking with One-Touch Keypad operation (requires Yale Home Smart Keypad).
Over time, additional notifications and scheduling options will be added.
For the best Smart Alerts experience, we recommend that you pair Yale Home Smart Lock with Yale Connect Bridge.
Read on iOS or Android (depending on your device) below for information about smart alerts as well as steps to set them up.
iOS
Types of Smart Alerts
On launch, users can select from five alerts:
The Door is locked or unlocked manually
- This alert notifies you when someone operates the Yale Home Smart Lock manually by hand or using a key.
The door is locked or unlocked by a specific user
- This alert notifies you when a specified guest or owner operates the lock via Bluetooth. This includes unlocking the lock using the app or Auto-Unlock.
The door is left ajar
- This alert notifies you if the door is left open for a specific amount of time. Specify the amount of time in the lock settings.
The door is Auto-Locked
- This alert notifies you when your Yale Assure Auto-Locks. Auto-Lock can be set up in the lock settings page.
The door is One-Touch Keypad locked (only if Yale Home Smart Keypad paired with lock)
- This alert notifies you when the Yale Home Smart Lock is locked using the One-Touch Lock feature on the Yale Home Smart Keypad.
Creating Smart Alerts
Smart Alerts can be found in the Notifications section of your Lock Settings menu. To enable smart alerts:
- Open the Yale Home App and navigate to the Lock Settings
- Select Smart Alerts
- Select the blue button that says "Create a smart alert"
- Next, select “Choose an event” to choose which event triggers the smart alert
Android
Types of Smart Alerts
On launch, users can select from five alerts:
The Door is locked or unlocked manually
- This alert notifies you when someone operates the Yale Assure manually by hand or using a key.
The door is locked or unlocked by a specific user
- This alert notifies you when a specified guest or owner operates the lock via Bluetooth. This includes unlocking the lock using the app or Auto-Unlock.
The door is left ajar
- This alert notifies you if the door is left open for a specific amount of time. Specify the amount of time in the lock settings.
The door is Auto-Locked
- This alert notifies you when your Yale Assure Auto-Locks. Auto-Lock can be set up in the lock settings page.
The door is One-Touch Keypad locked (only if Smart Keypad paired with lock)
- This alert notifies you when the Yale Assure is locked using the One-Touch Lock feature on the Yale Home Smart Keypad.
Creating Smart Alerts
Smart Alerts can be found in the Notifications section of your Lock Settings menu. To enable smart alerts:
- Open the Yale Home App and navigate to the Lock Settings
- Select Smart Alerts
- Select the yellow plus (+) sign to create a new Smart Alert
- Next, select “Choose an event” to choose which event triggers the smart alert
Factory resetting a Yale Home smart lock erases all lock settings, as well as owner- and guest-data, restoring it back to its original factory settings. A factory reset also removes the lock from any owners' or guests' keychain. A factory reset can be performed from within the Yale Home App provided you are within Bluetooth range of the host lock.
How to reset your Yale Home module
- Open the Yale Home App while you are in Bluetooth range of the lock
- Go to House Settings and select the host lock
- Open Lock Settings
- Scroll to Factory Reset
- Select RESET
PLEASE NOTE: The above steps reset both the module AND the lock and will erase all settings/pins. You will require a new master pin code. HomeKit is NOT reset when you factory reset the Yale Home module.
There is also an option to reset the host lock using a button located on the lock. This method of reset will reset the host lock and HomeKit. The location of the reset button differs depending on the model of host lock you have. Please see the manufacturer’s instructions for reset steps.
PLEASE NOTE: Resetting your host lock using the lock’s reset button may cause a Module Communication Error. Please read "Yale Home Module Communication Error" article in Yale Home Module Troubleshooting for steps to resolve the error.
If you moved into a new home and there is a Yale Home Smart Lock installed, you will need to factory reset the device if the device is still associated with the previous owner.
Contact Support Customerservice.au@assaabloy.com for assistance resetting the lock.
This article includes steps for giving your guests access to your home using your Smart Keypad.
Use the Yale Home App and follow directions below to invite guests to your Keypad, send, and assign entry codes.
Keypad Access
- Open the Yale Home App
- Go to the Guest List screen
- Select the yellow Invite button
You will be prompted to give your guest either App Access or Personal Entry Code Only Access.
App Access - guests can access your lock using both the Yale Home App or the Keypad. Follow the steps below to give your guest App Access:
- Select either to invite the guest via their mobile number or from their saved contact from your phone.
- Enter their mobile number or select their contact and then their mobile number from those listed
- Confirm access level (Guest or Owner or None) and App Access (Always / Recurring / Temporary)*
- Then send the invite
- The guest will be instructed to download the Yale Home App (if they haven't done so before) and then log in using the option: I RECEIVED AN INVITE (blue button)
Personal Entry Code Only - guest can access your lock using the Keypad only. Follow the steps below to limit your guest to Personal Entry Code Only access:
- Either invite the guest using their contact or add them manually with their mobile phone number
- Confirm type of access (Always / Recurring / Temporary)*, Entry Code, and toggle Text Code to Guest if you want them to receive the code over SMS
- Then select SAVE CODE
- If you selected the option to text the code to your guest, your messages app will open up with a message that includes your guests code
- Send the text for them to receive it
Emergency Codes
The emergency access code can be used to give immediate access to your lock if you can't give your guest a personal entry code.
*For 2nd Generation Yale Home Smart Lock or newer.
Troubleshooting
To disable the locks alarm, Follow one of the following 2 procedures:
- Please remove the back cover and press the R button for 10sec until the alarm has been cleared.
- If already lock is paired with Yale Home app and it’s installed then the lock needs to be unlocked either via the App or using the Contactless key tag.
What to do?
Check that the Door Position Sensor is connected and installed properly. If the Door Position Sensor is not installed correctly, you will not be able to enter the lock into secure mode.
How it works?
The latch will only retract once the batteries are installed into the lock for the initial setup.
IMPORTANT: The spindles must be engaged into the latch like step 5 of your installation guide. If this is not correctly aligned you could damage your lock.
Check the thickness of your door. If the door is over 45mm you will need to use the extension spindles and extension hub.
How it works?
Check the door thickness. If your door is less than 45mm you will not need to use the spindle extension and hub.
Check the alignment of the latch and the 54mm hole. The latch must be centred of the hole and also ensure you have used the latch supplied with the product. If the lock is not installed correctly, you may damage the lock.
If you are installing the lock over an existing door preparation, check that all drill holes are straight and as per the Unity installation template provided.
IMPORTANT: The spindles must be engaged into the latch like the image on the right. If this is not correctly aligned you could damage your lock.
If the lock is not installed correctly, you may damage the lock.
If required, a 70mm backset latch can be purchased separately; Part number: Y530-222SC.
If you hear any grinding sounds when trying to operate the lock there is pressure on the clutch mechanism, which can be from installation misalignments. Remove the lock from the door and ensure that the holes drilled are correct as per the template and in line as per the template. Ensure that when you are reinstalling the lock, that the spindles are fitted into the latch hole.
How it works?
You can change the handing of the lock if you have not installed the batteries.
To hand the lock,
- Hold down on the metal slide tab on the inside of the handle located towards the bottom.
- Rotate the handle downwards to the left or right, depending on your selected handing.
Ensure you complete this step for both handles. If you feel any resistance when handing do not force the handle. Release the tab and handle try again.
If you have installed the batteries and setup the lock and need to change the handing follow the below process;
- Keep your door closed.
- Place the lock into Secure mode by locking the lock and then holding the red circle down until the circle fills then let go. A square will appear.
- Remove the batteries from the lock and remove the lock from the door.
- Once removed you can change the lock handing as per the above steps.
- Re-install the lock onto the door.
- Press the square button on the app to come out of the dead lock mode.
Alternatively, hard factory reset also allows the lock to re-hand (in case the batteries has already been installed)
To complete a hard factory reset follow the below steps.
- Place the lock into the locked position
- Remove the batteries and the lock from the door
- Take the lock and the latch and reconnect the main cable and fit the latch on the inside lock furniture. Replace all the batteries, though keep the battery cover open.
- Located on the internal lock furniture, on the top, left hand side is a small round hole with a gold button inside.
- Using a small tool, hold down the button and continue holding and close the battery cover.
- Continue holding the button down.
- You will hear a long beep and then the start-up sound.
- The lock has now been factory reset.
- You can now reassemble the lock to the door.
This error will occur when the lock is unable to connect to BLE. What has likely happened is that the firmware update has not completed which will cause this error.
How it works?
For a new install if the firmware has not correctly been updated, this can cause a Bluetooth communication error. Action the below steps to reactivate the Bluetooth.
- Open the battery case for 10secs then close
- Press the “R” button for 10-15 seconds, then you will hear a musical tone and the LED light will flash light blue.
- Close done the Yale Home App and reopen and it will be reconnected
If a user has been connected via Bluetooth to the lock and suddenly the connection drops, attempt the below steps.
- Check Bluetooth is turned on, on the mobile device.
- Press the soft reset button found at the front of the lock where the USB-C external charging point is. The lock will make a series of beeps.
- Ensure their phone software is up to date
- Ensure the Yale Home App is up to date
- Check that they are not having the issue with other Bluetooth connected devices (maybe like a smart watch or keypad)
- Open the battery case for 10secs then close
Press the "R" button for 10-15 seconds, then you will hear the lock startup tone and the LED light will flash light blue.