Yale

Yale Security Screen Door Lock

FAQ

  • The Yale Smart keypad can only be paired to one lock. The Keypad will need to be disconnected from the Entrance lock and paired to the screen door lock. Once paired to the screen door lock, with the two locks connected to a bridge/s, then the DualDoor™ feature can be activated. When the screen door lock is unlocked/locked so will the entrance lock. If you do not have DualDoor™ setup, then it can only work with 1 lock.

    If you had users and PIN codes setup under the keypad on the entrance lock, these will need to be re-added. This information cannot be transferred over due to privacy requirements. 

  • No, the Unity security screen door lock is designed to suit a hinged security door not sliding. 

  • If the lever is locked (eg: locked mode and attempting to operate from the outside), lift to lock will not engage. The lever must be unlocked to lift the lever and then locked into position. 

  • No, the Projection bolt 3pt locking is not compatible, Please ensure you have 8654 Hook Bolt 3 point locking kit(8654-3PK) available. For retrofit customer having projection bolt, some modification to the door frame and strike may be required.

  • The Yale Unity Security Screen Door lock has been designed to be suitable with the Lockwood 8654 screen door lock. This is because the product has been designed to be a high security product, in line with the 8654 requirements.

  • No. The Unity Security Screen Door Lock can be operated as a single point lock. The 3pt kit provides added security.

  • The external lock body achieves IP55. In the event you may need to wash down your door, ensure you cover the lock completely to avoid any damage. 

    If water enters the lock from the inside, this could damage the lock. Like many electronic devices, it is important to protect them from water as best as possible to extend the life of the product. 

  • As there are many types and brands of 3pt locking kits, we suggest that you purchase a new kit to suit the lock. You can review the compatibility chart here to determine which 3pt locking kit you will require. It is also important to measure the distance from the lock to the 3pt locking bolts to ensure the correct product is used. This can be found in the 3 point lock measuring chart. 

  • We have provided both screws and a double-sided sticker in your Keypad box to allow you to mount keypad in your desired locations. But we recommend that the smart keypad remains within bluetooth proximity (approx 5m direct sight) to the Yale lock they connect too. It is best to test this when installing. The closer the quicker response you will have between keypad and lock.

    Note: Do not expose your smart keypad directly under rain/sunlight

  • Currently the DualDoor™ feature is only available to the Yale Unity series locks. 

How-to Guides

  • For 3 point locking installations, the lift to lock will allow the lever to be lifted and the top and bottom auxiliary bolts to be thrown. To operate the lift to lock action follow the steps below;

    1. Ensure the lever (internal or external) is in the unlocked position.
    2. Close the door
    3. Lift the lever upwards.
    4. The auxiliary bolts on the 3 point kit at the top and bottom of the door will be thrown.  
    5. When the lever is operated to open the door, the bolts will retract back in. 

Troubleshooting

  • If your auxiliary bolts cannot be activated, it may mean that you may need to adjust the position of them, either up or down.

    If you do adjust the bolts, your strikes may also need to be adjusted accordingly also.

    Refer to the relevant steps in the instructions for installing the 3-Point Kit.

  • If there is a connection error between the lock and a device or keypad, a simple soft reset is required. 

    At the front of the lock at the bottom is a black cover, covering the USB-C power backup. Next to this is a small button. Press this button and the lock will make a power up sound. 

    The soft reset is similar to a restart of a device. It does not place it back into a factory reset mode. 

  • You can change the handing of the lock if you have not installed the batteries.

    To hand the lock,

    1. Lift up and hold the metal slide tab on the inside of the handle located towards the top.
    2. Rotate the handle upwards to the left or right, depending on your selected handing.

    Ensure you complete this step for both handles. If you feel any resistance when handing do not force the handle. Release the tab and handle try again.

    If you have installed the batteries and setup the lock and need to change the handing follow the below process;

    1. Keep your door closed.
    2. Place the lock into Secure mode by locking the lock and then holding the red circle down until the circle fills then let go. A square will appear.
    3. Remove the batteries from the lock and remove the lock from the door.
    4. Once removed you can change the lock handing as per the above steps.
    5. Re-install the lock onto the door.
    6. Press the square button on the app to come out of the dead lock mode.

  • If it is being triggered during installation by disconnecting the main cable while batteries were on, you have to take the battery out, connect the main cable and put the battery put into the compartment.

  • The clutch is not engaged, please install the batteries and the LED indicator will glow in 'WHITE' with several tones can be heard. Then test that both interior and exterior levers retract the hook bolt

    Note: Do not close the door prior to installing the batteries

  • The clutch is not engaged. Firstly check the door position sensor is connected and then press and hold internal snib until heard grinding sound.