Typically, an Automated Email provides an Entry Code to your Guest with instructions on how to use the Yale Smart Keypad.
Currently, the Automated Email is not being sent and your Airbnb Guest is not aware of their Entry Code nor how to use the Yale Smart Keypad.
If you are an Airbnb Host and you receive a booking while we are working to resolve this issue, please copy and paste the following to relay to your Guest over Airbnb’s messaging system:
It’s best for you to:
- Open your Yale Access App.
- Navigate to the correct House.
- Tap the bottom right Guest List icon.
- Locate the upcoming Airbnb Guest by their name and tap on the User Account.
- Once you have verified you have the correct user by matching their First Name and their Access Schedule (Check In + Check Out), relay the Entry Code to the Guest via Airbnb’s messaging system.
Please note: If you do not see your Airbnb Guest’s Entry Code in your Guest List, please manually create an Entry Code for them and ensure your bridge is online.
To create an Entry Code, please select Invite or tap the + icon and do the following:
- Enter Airbnb Guest’s name (Ex: John Airbnb)
- Select Temporary for Access Level
- For Access Schedule, check in should be Start Time and check out should be End Time (ensure timezone is correct if you are located in different timezone)
If you are an Airbnb Host and you receive a booking while we are working to resolve this issue, please copy and paste the following and relay this to your Guest after providing the Entry Code:
AirBnB has partnered with Yale and your Host to make access to your AirBnB rental experience easier. Your AirBnB rental is equipped with a Smart Lock that lets you unlock the front door using a keypad - you don't have to worry about losing your keys again!
How it works:
Please use the personal entry code that was relayed to you in a previous message:
Using the keypad to unlock and lock the door:
- Locate the rectangular keypad near the door of the AirBnB rental.
- Enter your personal entry code on the keypad.
- Press the Yale logo button at the bottom of the keypad.
- The keypad light will pulse and then flash when the lock operation has been completed.
- If the door does not unlock, contact your AirBnB host for assistance.
- Confirm that the door is locked by attempting to open the door.
- If the door does not lock, contact your AirBnB host for assistance.
Thank you and have a wonderful stay!