Getting Started
How do i connect my camera to my new Wi-Fi?
Reset your camera to factory default, then setup your camera with the new Wi-Fi.
Support for Getting Started
Everyday Use
How can I view the recorded video on my SD card?
- Login to your Yale View account.
- Go to preview page then click “View record history”,
- Select the recorded video you want to view in calendar page.
How I do activate Motion detection on my camera?
Go to the camera settings, select “Alarm” then enable “Motion Detection”.
Support for Everyday Use
Troubleshooting
My device has been bound by an alternative email address
For customer privacy, one device can be added only by one account. If the device was added by other account, you cannot add it again.
The camera does not recognise the SD card
Solution
- Insert the SD card into the SD card slot, format the SD card with the Yale View app
- Try the SD card on PC/smartphone/other devices, check whether the SD card is damaged. If it is a bad SD card, please try another one
The automatic spotlight activation is not working for my Front Door Wi-Fi Camera?
You need to check if you have the latest Firmware.
Please go to the camera settings, select Cloud Upgrade and upgrade your camera Firmware.
See the camera under device list, but live view it’s not streaming
- Please check the LED indicator status of your camera to see if your camera is connected to Internet.
- Please check the Internet access of your smartphone, if the signal is too weak there may be problems with streaming.
Support for Troubleshooting
FAQ
How do I add the camera to a new Yale account?
For security reasons, each camera can be linked to only one account. If you want to add the camera to a new Yale View account please delete it from the existing account first. Go to device settings and select “delete camera”.
Does Yale produce cameras with audio?
No, although the DVR does supports audio input, to allow the addition of microphones.
How do I update device firmware?
- Go to the camera settings, select “Alarm” then enable “Motion Detection”
- Click the gear icon on the top right corner.
- Go to the Device Info page, click the Cloud Upgrade option to check if there is new firmware. If there is, you can update this.
See all FAQ