Troubleshooting Smart Home CCTV Kit

The app is compatible with most phones running Android 4.1 and above, or IOS version 8.0 and above. If you have a compatible phone, make sure you have a stable internet connection and attempt to download it again. If you are trying to use the app on an iPad you need to search for iPhone app on the App Store.

Our App is constantly improving, and we welcome feedback from users so we can constantly improve features and fix any bugs quickly. Please message us using this link, and we will be happy to help.

Go into the storage menu and select ‘HDD manage’ and check the capacity of the hard disk. Also, check that your record settings are correct in the schedule menu.

Please make sure you have followed the initial set up wizard to set up the system and connect the app. If you have changed the DVR password you need to delete the camera/system from the app and add it again. To re-add the camera/system to your app after deleting, press + icon on the app main screen, then go on your DVR and select “Network” on main menu setting and then select “P2P” menu option and scan with your app the Device SN QR code, then follow the instruction on the app.

Please check your router is connected to the internet. Using a laptop or tablet connected to your wifi and then try to connect to a web page (example www.google.co.uk) to make sure your internet connection is working properly. Please check also that your DVR is online, go to “Network” in the main menu setting and then select P2P menu option in the right-hand side menu and make sure the status in online and the “enable” box is ticked.

Check the connections from your monitor to DVR have not come loose, and that there is power to the monitor. Please also make sure you are using the HDMI cable provided. If you are using a smart TV this might not allow DVR connection using HDMI, please try with another monitor or use a VGA cable.

Lighting around the camera at night can cause this, such as security lights or street lamps. Try re-angling and/or relocating your camera. Then re-test.

Right click with the mouse and select ‘main menu’. Click on ‘forgot unlock pattern’ then go to ‘forgot password’ link.

• Open phones Settings app
• Tap on search at the top of the screen
• Search for “APN protocol”
• Set “APN protocol” to “IPv6”

If the users phone does not support the APN protocol setting it will not appear in the search results.