Yale Connect Wi-Fi Bridge uses Bluetooth to communicate with your Smart Lock. There are a number of potential reasons for poor communication between your Yale Smart Lock and Yale Connect Bridge. For best results:
- Make sure your Yale Connect Wi-Fi Bridge is within Bluetooth range (We recommend less than 4 metres for optimal performance)
- Make sure the batteries in your Yale Smart Lock have enough charge
- Ensure your Yale Smart Lock is operable using the Yale Access App in normal mode (not remote connect mode) standing near the location of your Yale Connect Wi-Fi Bridge
- Yale Connect Wi-Fi Bridge needs a good Wi-Fi connection with access to the Internet to function
- Ensure your home network is online
If you continue to have issues, remove Yale Connect Bridge from the power socket, restart your homes Wi-Fi router and plug Yale Connect Bridge back in to the socket.
Additional information and troubleshooting steps for Yale Connect Wi-Fi Bridge is below. Select either Red Light, Green Light, or No Light depending on the LED behaviour your Yale Connect Wi-Fi Bridge is displaying.