FAQ about Yale Smart Keypad

Here you can find FAQ about Yale Yale Smart Keypad.

Yale Smart Keypad FAQ

The Yale Smart Keypad includes the capability to enable One-Touch Locking, meaning you can lock your Smart Lock just by pressing the Yale button on the bottom of the Keypad.

One-Touch Lock notifications are turned off by default, but notifications can be enabled in Keypad Settings.

PLEASE NOTE: One-Touch Lock notifications will only be received by the person who set them and you must have a Yale Connect Wi-Fi bridge to receive One-Touch Lock notifications.

Keypad Owners can delete and update entry codes from within the Yale Access. To make changes to entry codes for specific guests, including deleting them, open the App and navigate to the Guest list for the Keypad. Find the guest entry for the code you wish to make changes to and select. Next, select the entry code and either EDIT ENTRY CODE (blue button) to make changes or DEACTIVATE ENTRY CODE (white button) to delete the entry code.

Resetting a Smart Keypad will delete all entry codes affiliated with that Keypad. If you wish to reset your Smart Keypad, do so as a last resort only. A factory reset of your Smart Keypad will result in the deletion of all codes associated with the Keypad. If you decide that a factory reset is the only path forward, you will need to first remove the connection with the lock from the server:

1. Open the Yale Access App

2. Go into the Keypad Settings menu

3. Select DISCONNECT to remove the Keypad from the Lock

4. This action triggers the system to send your unique reset code

5. Enter that into the keypad to complete the reset

PLEASE NOTE: You must be within Bluetooth range of the Keypad in order to disconnect the device.

They keypad displays the following light activity:

Slow pulsing red LED: Setup mode

These last for 30 minutes and then turn off if keypad setup is incomplete. To put the keypad in setup mode again, remove and reinsert one battery.

Pulsing LEDs after code entry: Establishing Bluetooth Connection

This lasts for 30 seconds. If the keypad is unable to establish a Bluetooth connection with the lock, the LEDs will stop pulsing and nothing else happens.

Rapid LED flashes: Batteries are low

If the batteries in the Keypad are running low on power and need to be replaced, the entire keypad will flash red rapidly every 5 seconds. The LEDs will stop pulsing once the batteries have been replaced with new ones.

Information about your keypad such as the serial number is available in the Yale Access App. Follow these steps to find your keypad's serial number:

1. Open the Yale Access App

2. Select the house from your Keychain

3. Click on the settings tab at the bottom of the screen

4. Select the Keypad to open the device's setting's menu

5. The Keypad's serial number is displayed in Keypad Settings.

6. Alternatively, your Smart Keypad's serial number can be found on the back of the device.

In the event that you need to temporarily disable your Smart Keypad, this article should help. You need to be within Bluetooth range of your Keypad in order to complete the following steps:

Open the Yale Access App.
Select the applicable lock from your Keychain.
On the lock circle screen, select the Settings Gear.
In the Settings Menu, choose Keypad Settings.
Toggle the Keypad Enabled option to "Off".
The Keypad is now disabled. To re-enable the Keypad, go back through the steps and toggle Keypad Enabled to "On".

PLEASE NOTE: One Touch Lock will also be disabled after you disable the keypad.

You must be within Bluetooth range of the Keypad in order to disconnect the device. Please also be aware that removing a keypad from the lock will also remove the entry codes associated with that keypad. If you'd like to disconnect your Smart Keypad, please do the following:

Tap the gear in the icon bar and select Keypad Settings.
Select Disconnect Keypad (you may need to scroll down the list).
Select Disconnect. This action triggers the system to send your unique reset code.
Enter the code and press the logo button to complete the disconnection process.

The Keypad emits either 1 buzz or 2 buzzes. 1 buzz means an incorrect code was entered. Go into the Guest List and ensure the correct code has been entered. Also check the Keypad settings to ensure the device is enabled. 2 buzzes means there is a communication issue between your Keypad and your smart product. If this occurs, you may need to put the device into setup mode and complete configuration. Follow the steps outlined in this article to put the Keypad in setup mode and reconfigure it.

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FAQ about Yale Smart Keypad

Yale Smart Keypad FAQ

What is One-Touch Locking?

How many unique codes can I access using the Smart Keypad?

What do I do if I reach my code limit?

How do I delete entry codes?

How do I find the code to reset my Smart Keypad?

What is the expected battery life?

How do I know when the keypad's batteries need to be replaced?

How do I replace the batteries in the device?

What does the light activity on the Keypad mean?

Slow pulsing red LED: Setup mode

Pulsing LEDs after code entry: Establishing Bluetooth Connection

Rapid LED flashes: Batteries are low

Where can I find the Keypad's serial number?

How do I temporarily disable the Yale Smart Keypad?

How do I disconnect the Keypad from the Yale Access enabled smart lock?

What does it mean when my Keypad buzzes?

If the wrong code is entered too many times, will my keypad timeout?

Smart Keypad Operating Specs

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