General FAQs

Do not use solvents or abrasive cleaners on any components as this will destroy the protective clearcoat finish and void the guarantee.
Please use a water dampened, soft cloth to remove fingerprints.
A mild soap solution applied with a soft cloth will remove oil or accumulated dirt build-up.
Note: Avoid products that state on the label that they remove tarnish and rust or that they contain acids or caustic agents.

Most locks require only a Phillips head screwdriver for installation.
A handleset will require a drill and drill bit in addition to the screwdriver.
Please refer to the Installation Sheet supplied with the lockset to make sure you have all the necessary tools.

The length of guarantee depends on the Yale product you have. It can be found on the back of the product packaging. In the unlikely event of your Yale product failing as a result of defective materials or design, Yale will provide a free replacement. If you purchased the product within the last 12 months return it to the store you bought it from.

It is a condition of this guarantee that your Yale product:

• has been correctly installed and maintained in accordance with Yale's installation and maintenance instructions provided to you at the time of purchase.
• has not been modified in any way.

This guarantee does not apply to mechanical faults caused wilfully or negligently, or to the surface finish of your Yale product. Defects caused by products being otherwise operated, maintained, repaired or altered improperly or contrary to our instructions are not covered by the guarantee.

Yale's only liability in respect of your Yale product failing to perform due to defective materials or designs is to provide a free replacement. Yale will not be held liable for any other losses incurred by you arising from your product failing whether such losses are direct or indirect or consequential.

Please keep your guarantee and proof of purchase safe. Proof of purchase must be submitted when making a claim under this guarantee and all claims must be submitted within two months of you discovering the fault of your Yale product.

Please contact your the showroom/ retail store that  you bought the products or call  Customer Services +84 28 2249 8833