Yale

FAQs for Smart Lock

  • When Yale Smart Lock Pro is installed correctly on a door that is easily operated (no need to push, pull, or lift your door), and your deadbolt is not "sticky", battery life should be approximately 6 months.

  • A flashing red light on your Yale Smart Lock is a sign that your batteries need to be replaced. To resolve this issue, replace your existing batteries with a fresh new set of AA Alkaline batteries. When replacing batteries, be sure to replace them all at one time from a brand-new pack. Mixing old batteries with new ones can cause batteries to leak and cause damage. Extended life, lithium, and rechargeable batteries will not work in your lock effectively. 

    *Please note that the Yale Smart Lock requires four AA Alkaline batteries.

  • Lock not operating with the app, but will by turn by hand

    When the screws in your mounting plate have been over tightened, your Yale Smart Lock will sometimes make a clicking noise, or not operate with the app. To resolve this issue, you will need to loosen the screws on the mounting plate.

    This can sometimes happen over time as well and starts to show up when the batteries are low.

    Remove your Yale Smart Lock from the door by lifting the hinges on each side. After you have removed the lock from the door, loosen the screws so that you are able to wiggle the mounting plate from side to side. Once this is done, put your Yale Smart Lock back on your door and re-calibrate your lock.

  • When lock is reset to factory defaults all user codes (including the Master code) are deleted and all programming features are reset to original default settings. If you want to factory reset your smart lock, please follow

    1.    Remove the battery cover and batteries.

    2.    Remove the interior escutcheons to access the reset pads.

    3.    The reset pads are located on the bottom of the PCB board.

    4.    While pressing the reset pads with tweezer.

    5.    The reset pads are located above PCB cable connector Upon reset, Master code creation is the only option available and must be performed prior to any other programing of the lock

  • When inviting guests, you can customize their access level and choose to be notified when they operate your lock.

    Access Levels:

    1. Owners
    • Can lock and unlock door via Yale app
    • Can lock and unlock door via Personal Entry Code (Using Smart Keypad)
    • Can use Auto-Unlock
    • Can invite/remove other owners
    • Can control all lock settings
    •  Can view activity feed
    • Can view guest list

            2. Guess

    • Can lock and unlock door via Yale app
    • Can lock and unlock door via Personal Entry Code (Using Smart Keypad)
    • Cannot use Auto-Unlock
    • Cannot invite/remove other owners
    • Cannot control all lock settings
    • Cannot view activity feed
    • Cannot view guest list
    • For information on how to change a guest to an owner 

    Access Type:

    Always - Guests will have unlimited access, but the owner can change or delete their access at any time.

    Recurring - Guests will have a scheduled access that repeats. i.e. guests will be invited every Tuesday for a short period of time.

    Temporary - Guests will have a limited invitation to your home that expires. i.e. guests will have access for a one time use, limited to the date and time you've selected.

    Notifications- The notification toggle is specific for each guest/owner. When turned on, all owners will be alerted when that specific guest operates the lock.

    (This does not include notifications for manual operations)

  • Your Yale Smart Lock will notify you that your batteries are low in a couple different ways.

    •  A red flashing light on the Yale Smart Lock
    •  An notification from the Yale app

  • The Yale Smart Lock (all models) has been tested in all types of extreme weather cases, however, the current version of Yale is not designed to be weatherproof, and is not intended for outdoor use.

    Environmental Specifications:

    • Operating Temperatures: 32-104F (0 to 40C)
    • Storage Temperatures: -4 to 158F (-20 to 70C)
    • Operating Humidity: 10 to 85% Non condensing
    • Storage Humidity: 5 to 90%

  • If you've acquired a previously used Yale Smart Lock, you may need to have Yale assist with a factory reset.

    The Yale support team will contact the original owner and then perform the factory reset.

    Please prepare and provide your valid proof of purchase if possible and the Yale Smart Lock serial number