Support for the Yale Home App
Note - Yale Home app was previously named Yale Access.
Getting Started
How to Download the Yale Home App
Introduction to the Yale Home App
What is Yale Home (formerly Yale Access)?
Yale Home is Yale’s unified smart ecosystem that lets you connect, control, and monitor all your Yale smart devices from a single app. It integrates seamlessly with leading voice assistants to enhance your home security experience.
Key Features of the Yale Home App:
- Unified Control: Manage all your Yale smart products—Smart Locks, Cameras, Alarms, Doorbells, Storage, and Garage Openers—from one app.
- Live View: Check in on your home from anywhere with real-time video streaming.
- Activity Alerts: Get instant notifications when motion is detected and review your activity feed.
- Two-Way Audio: See, hear, and speak to visitors directly through the app.
- Multi-Property Support: Easily manage multiple homes or properties from a single account.
Support for Getting Started
Everyday Use
How to add a House to your Yale Home app
You can choose to add a new house to your app when you set up a new device. Follow the steps below to do this:
- Open the Yale Home app.
- Select to top right "+" option to set up a device.
- Scan the device QR code (select "Help me find QR code" if unsure where to find this).
- Select "Start".
- Select "Continue" and then "Begin Setup". The Yale Home app will then scan for the new device.
- Once the app finds the device, you will then be able to select from a list of your existing properties, as well as "Create a New House". Select the latter option if you want to create a new key (house).
- When prompted, give your house a name, a photo (if you wish) and then select "Continue".
How to Delete a Lock from Your Account
If you are the only app owner for the Yale Smart Lock and wish to delete because you no longer require access to it, you will need to factory reset the lock to remove it from your account. Factory resetting the lock will also remove all other associated accounts from the lock.
- Ensure you are within Bluetooth range of the lock (4 metres).
- Open the Yale Home app.
- Select your lock and then the settings icon.
- Scroll down to Utilities, select Factory Reset and follow the onscreen prompts.
- The lock has now been reset and removed from your Yale Home app.
How to Reset a Forgotten Password for the Yale Home account
You can reset your password through the ' forgotten password' flow on the log-in page of the Yale Home app
Alternatively, use this link https://account.aaecosystem.com/login and select forgot password.Suppport for Every Day use
Troubleshooting
Updating Lock Firmware
Firmware updates are released periodically, to help improve device performance. When available, firmware updates begin automatically, when the lock owner connects to their lock locally. You can still operate your lock via the app during the update.
Firmware updates can take anywhere from 5-15 minutes. Please be sure to keep your phone near your lock, with the Yale Home app open, throughout the whole update.
In order for the firmware to update, you must be within Bluetooth range of the lock and have Bluetooth enabled on your phone.
Is this technology hackable?
At Yale, security has been a core priority since the 1860s, beginning with our pioneering work in physical locks. Today, we apply the same commitment to digital security.
We take all reasonable steps to protect the confidentiality, integrity, and availability of your data, in line with current legislation and industry best practices. This includes:
- Deploying industry-standard security protocols
- Partnering with third-party experts to test and review our products
- Continuously monitoring and improving our systems
While we are transparent about our commitment to security, we do not disclose specific technical measures. Sharing such details could inadvertently aid malicious actors.
Your trust is important to us, and we are committed to keeping your data safe.
How do I Factory Reset my lock?
Follow the steps below to perform a factory reset on your lock:
- Ensure you are within Bluetooth range of the lock (4 metres).
- Open the Yale Home app.
- Select your lock and then the settings icon.
- Scroll down to Utilities, select Factory Reset and follow the onscreen prompts.
- The lock has now been reset and removed from your Yale Home app.
These steps should restore your lock to its factory settings.
I need to reset a previously owned device
Previously-owned Yale Smart Locks need to be factory reset before they can be set up by a new owner. If you tried setting up a previously-owned device that was not factory reset before you acquired it, Yale needs permission from the previous owner to factory reset the device on their behalf.
It may take up to 30 days for the previous owner to respond to your request. If you purchased the lock directly from a person or 3rd party seller, you may wish to contact them and ask them to reset the device in order to expedite the process. Once the device has been factory reset, you will receive a notification to continue setting up the device.
If you purchased the device from a retailer, please contact them about an exchange.
I received a request to factory reset my lock?
If you received an email requesting to reset a device you used to own, it means that someone is requesting permission to reset a lock that is currently registered under your account. To grant them permission, select "Yes".
By accepting the request, you as an owner of the device, are giving Yale permission to factory reset the lock. This means you will be giving up ownership of the lock and accept that once the lock is reset, all existing users will lose access to it.
Please Note: The request expires after 30 days.
Support for Troubleshooting