Getting Started
How do I open my lock
Please check whether you are using the correct manual for your keyless, there are two versions a keyless connected and non-connected, both of which function in slightly different ways. Therefore, using the incorrect manual for the model of keyless will cause processes not to function correctly.
How do I add a use code
To add a user code to a keyless smart door lock please refer to these steps.
How do I register a remote Key Fob that comes with a module?
To register a remote key fob to a keyless connected smart door lock please follow these steps.
Can any of the Yale Nightlatches work with the Keyless lock?
The majority of nightlatches will be fully compatible. The only nightlatches that are not compatible are those which have a 40mm backset (the distance from the edge of the door to the centre of the cylinder) and roller bolts.
Are the modules interchangeable?
Yes, as long as you have the Keyless ‘connected’ model of the lock.
What module do I need for my Keyless connected?
The Yale Keyless Connected Smart Lock can have Z-Wave® 2 and Yale modules added to allow easy integration to smart home systems.
Everyday use
How do I add a Key Card/Tag?
Step 1: Wake up the keypad by touching it using the palm of your hand.
Step 2: Insert your master code and press the hash button.
Step 3: Then press the number 1 button, followed by the hash button.
Step 4: Now press the number 3 button, followed by the hash button.
Step 5: Please select a slot between 1 and 20 for your key card or tag and then press the hash button.
Step 6: Present your card or tag over the lock.
Step 7: Press the hash button to complete the setup.How do I turn auto re-lock on/off?
Step 1: Touch the keypad with the palm of your hand, then enter the primary code followed by the ‘#’
Step 2: Select the ‘9’ button followed by the ‘#'.
Step 3: Press ‘1’ for auto re-lock on, or ‘3’ for auto re-lock off.
Step 4: Press ‘#’ to complete.How Do I Change the Volume Settings on the Keyless Connected Smart Lock?
Step 1: Wake up the keypad by touching it using the palm of your hand.
Step 2: Enter your current master code and then press the hash button. If your master code hasn't been set, it will be automatically programmed to 123456.
Step 3: Now press the hash button.
Step 4: Press the number 8 button, followed by the hash button.
Step 5: Please then select the relevant number button for your preferred volume mode.
Step 6: Press the hash button to complete the volume setup.Can my Keyless ‘non-connected’ Smart Lock link to my alarm system?
No, you will need the Keyless ‘connected’ version to remotely access this. In order to check if you have the Keyless Connected look to see if there is a card image on the screen. This indicates it is a Keyless Connected.
Troubleshooting
I’ve lost the Primary Code to my lock, how do I reset back to factory settings?
Please follow the steps below, once the primary code has been reset back to factory settings it will be automatically set to 123456, and all codes, Cards/Tags and Fobs will be deleted.
Step 1: Locate the battery pack above the nightlatch.
Step 2: Remove the cover.
Step 3: Then remove one battery only and press the R button.
Step 4: Continue to press the R button whilst inserting the battery back in. The lock will beep 12 times followed by a three-tone ascending beep. Wait for 10 seconds and a two-tone sound will be heard. The master code is now set to 123456, and all codes, Cards/Tags and Fobs are deleted.My lock will not open, however it has been working fine since installation.
Please use a correct credential on the lock and you should see the following happen:
- The Lock will scroll and play a fanfare (if the screen shows a flashing cross and plays a beeping noise this indicates the credential is wrong)
- You should hear a faint noise of the motor engaging
If this is the case it is likely that the nightlatch requires a handing plate. This is because certain nightlatches can only be turned one way by the key. There is a handing plate which is included with the Keyless Connected for these nightlatches. If you turn it the incorrect way the nightlatch gets double locked and can only be unlocked when you are on the inside. If possible please gain entry through a different means and then immediately fit the handing plate.
My Keyless Connected Smart Door Lock is not operating my Nightlatch.
Please take the nightlatch off the inside of the door, you should now see the tailbar coming from the back of the Keyless Connected.
Please use a correct credential on the lock and you should see the following happen:
- The Lock will scroll and play a fanfare (if the screen shows a flashing cross and plays a beeping noise this indicates the credential is wrong)
- You should hear a faint noise of the motor engaging
- By turning the thumbturn on the Keyless Connected you should see the tailbar moving
If this is the case it is likely that the tailbar is not cut to the correct length for the nightlatch. Please check this against the nightlatch instructions.
Please cut the tailbar to 18mm using pliers.
I am trying to change my pin on my Keyless Connected Smart Door Lock, however the PIN is not being retained.
Please check whether you are using the correct manual for your keyless, there are two versions a keyless connected and non-connected, both of which function in slightly different ways. Therefore, using the incorrect manual for the model of keyless will cause processes not to function correctly.
The batteries in my Keyless Smart Door Lock are completely flat, how do I open my door?
To change the batteries on your Keyless Connected Smart Door lock, you will need to connect a 9-volt battery to the emergency power supply as shown in the images below.
Step 1: Please insert a 9v battery into the emergency battery terminal, located at the bottom of the device.
Step 2: Now enter your master code and press the star button. You will now be able to open your door.My Keyless Connected will not lock after entering and shutting the door.
This could be due to a couple of reasons below:
- If it has always done this since installation, it could be that when the tailbar was cut it is too long and is getting caught on the inside of the nightlatch (especially if there is also friction when the thumbturn is turned). Please check that the tailbar length matches the specified length on the nightlatch manual.
- Please also check that the relock has not been turned off in the settings. To do this please refer to how to auto relock on/off question.
What batteries does my lock use and how long will they last?
The product uses four alkaline AA batteries. The batteries will last for approximately 1 year, based on the lock being used 10 times a day. If linked with a home automation system, it can cause the batteries to deplete quicker.
If you need additional support
You can get a more visual help related to our products at our download center and in our library for support videos.
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