Support for Yale Smart Code Handle

Getting Started

  • Is the Yale Smart Code Handle Compatible with my Patio door or window?

    The Yale Smart Code Handle will fit most of the standard patio doors and windows, fitted with an espagnolette, with 90 to 180 degrees handle rotation for operation.

    Note - the Yale Smart Code Handle is not compatible with deadbolt lock cases

  • How do I install Yale Smart Code Handle?

    You will need a smartphone with the Yale Home app installed. The Yale Home app is required to configure the Yale Smart Code Handle.

    Upon scanning the QR code to first set up the Yale Smart Code Handle, you will be able to follow the step-by-step installation instructions in the Yale Home app.

    Tools required is a PZ2 Pozidrive screwdriver and a hacksaw.

    View installation video

  • Does the Yale Smart Code Handle need to be connected to Wi-Fi?

    Only for remote connectivity, when away from the lock, will Wi-Fi will be required. 

    To do this, you can connect the Smart Code Handle to a Yale Connect Wi-Fi Bridge (sold seperately) which connects to a 2.4 GHz Wi-Fi Network.

    For offline use, the Yale Home App connects directly via Bluetooth, this will allow you to operate the lock locally when within Bluetooth range (up to 15m)​. Wi-Fi is not required for local Bluetooth functionality. 

  • What application should I use with the Yale Smart Code Handle?

    Yale Home is the application to use on your mobile phone. The app is available on

     Apple AppStore or Google Play.

    Download the Yale Home App from the App Store or Google Play depending on your device.

    Once you have downloaded the Yale Home App you will need to click on "Create an Account" or "Sign In" if you already have an account.

  • What accessories are available?

    The available accessories that can be used with the Yale Smart Code Handle are:

    • Yale Connect Wi-Fi Bridge
    • Yale Smart Keypad
    • Yale Smart Keypad 2 - Fingerprint
    • Yale Dot

  • Support for Getting Started

Everyday Use

  • How to Enable/Disable Lock Sounds

    By default, Yale Smart Locks make sounds when locking and unlocking the door. It is easy to modify these settings by following the steps below:

    1. Open the Yale Home App.
    2. Select your lock and then tap the gear icon in the top right of the screen to get to Lock Settings.
    3. Scroll to Device Settings and select.
    4. From here you can adjust the lock sounds to your preference. 

  • How to Reset a Forgotten Password for the Yale Home account

    You can reset your password through the ' forgotten password'  flow on the log-in page of the Yale Home app

    Alternatively, use this link https://account.aaecosystem.com/login and select forgot password.

  • Apple Watch and Yale Home

    If you have an Apple Watch and a Yale Smart Lock connected to the Yale Home app, you can use your Apple Watch to operate the device.

    Firstly, ensure that you have installed the Yale Home app on your Apple Watch. You can do this using the "Watch" app on your iPhone.

    Open the Yale Home app on your Apple Watch. Tap the green lock circle to unlock the door. With compatible locks you can also tap the red lock circle to lock.

    Notes:

    1.  Remote operations and Auto-Unlock do not work with Apple Watch. The user must be within Bluetooth range.
    2.  Yale Home functionality for Apple Watch is available to lock owners only. If you would like to operate your lock using your Apple Watch, you must be an owner of the lock and not a guest.

  • What integrations does the Yale Smart Code Handle support?

    You can connect your Yale Smart Code Handle with leading voice assistants such as Amazon Alexa, Google Assistant, and also Philips Hue smart lighting. Allowing you to customize your configuration to suit your lifestyle.

    Please note that to integrate the Yale Smart Code Handle with third party integrations, it would need to be connected to a Yale Connect Wi-Fi Bridge (sold seperately).

  • How do I access my Yale Smart Code Handle remotely?

    The Yale Smart Code Handle can easily be operated locally using the Yale Home app- as long as you're within Bluetooth range.

    Yale Smart Code Handle does not have built-in Wi-Fi. If you wish to control your handle remotely (when you're not nearby), you'll need a Yale Connect Wi-Fi Bridge (sold separately). This Bridge connects to your 2.4 GHz Wi-Fi network and communicates with the handle via Bluetooth, enabling remote access through the Yale Home app.

    If you choose not to use the Wi-Fi Bridge, you can still operate the handle locally using the Yale Home app- as long as you're within Bluetooth range.

  • Support for Everyday Use

Troubleshooting

  • How do I Factory Reset my Yale Smart Code Handle?

    Follow the steps below to perform a factory reset on your lock:

    1. Ensure you are within Bluetooth range of the lock (4 metres).
    2. Open the Yale Home app.
    3. Select your lock and then the settings icon.
    4. Scroll down to Utilities, select Factory Reset and follow the onscreen prompts.
    5. The lock has now been reset and removed from your Yale Home app.

    These steps should restore your lock to its factory settings. 

  • Updating Lock Firmware

    Firmware updates are released periodically to help improve connection speed, connection reliability, motor controls, and Auto-Lock.

    Firmware updates begin automatically when the lock owner connects to their lock. You can still operate your lock via the app during the update. Firmware updates can take anywhere from 5-15 minutes. Be sure to keep your phone near your lock, with the Yale Home app open throughout the whole update. 

  • Trouble Connecting to the Yale Smart Code Handle

    Troubleshooting:

    • Replace with fresh batteries.
    • Stay within 4 meters of the lock.
    • Ensure Bluetooth is enabled on your phone.
    • Disable any active VPNs.

    Using a Yale Connect Wi-Fi Bridge

    1. Check the Bridge Setup

    • Confirm it’s plugged in and powered.
    • Ensure it’s within 4 meters of the lock and in range of your Wi-Fi router.
    • Use a speed test app (e.g., Ookla) at the Bridge location to confirm a stable internet connection.
    • Make sure it’s connected to a 2.4GHz Wi-Fi network.

    2. Restart the Network

    • Unplug the Bridge.
    • Restart your Wi-Fi router and wait 3–5 minutes.
    • Plug the Bridge back in.
    • Open the Yale Home app and test the lock.

  • What should I do if the Yale Home App says the lock is unlocked, when it’s actually locked?

    If the Yale Home App shows that your lock is locked when it’s really unlocked (and vice versa), chances are it needs to be re-calibrated. Please complete a re-calibration from your Yale Home app. You must be within Bluetooth range of the lock to re-calibrate it.

    • Please remove a battery from the lock for 10 seconds.
    • Re-insert the battery.
    • On your Yale Home app then select your Lock > Settings > Calibrate.
    • Follow the onscreen process to recalibrate your lock.

    Please Note: Incorrect lock status may also happen if the lock is being setup or tested on a flat surface.

  • What should I do if my guest doesn’t receive the invite I sent?

    If your guest hasn’t received the invitation to access your lock, it may be due to an issue with the contact information. Here’s how to troubleshoot:

    1. Double-check the phone number you used to send the invite. Make sure it’s the correct number associated with your guest.
    2. If the number is incorrect, open the Yale Home App, delete the original invite, and resend it to the correct number.
    3. Still not working? Ask your guest to ensure their number is saved in your contacts using the international format (e.g., +44 for the UK, +1 for the US).
    4. Try sending the invite again after updating the contact format.

    These steps usually resolve most invite delivery issues.

  • Support for Troubleshooting

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