Getting Started
Which Yale Smart Opener do I need ?
View the full article in the Yale Smart Opener FAQ
Installing the Yale Smart Opener outside
If Yale Smart Opener needs to be installed outdoors for example on a gate, in these applications please ensure to place the componantents inside of a weatherproof box.
How to Install the Yale Smart Opener
Support for Getting Started
Everyday Use
How to Use Auto-Open for iOS
Auto-Open is a feature that automatically opens your Garage door or Gate when you arrive home, without having to reach for your phone or your keys. If you're an iOS user, this article has more information about the Auto-Open feature.
How to Use Auto-Open for Android
Auto-Open is a feature that automatically opens your door when you arrive home, without having to reach for your phone or your keys. If you're an Android user, this article has more information about the Auto-Open feature.
Support for Everyday Use
Troubleshooting
How do I Factory Reset my Yale Smart Opener
Follow the steps below to perform a factory reset on your Yale Smart Opener:
1. On your phone, open the Yale Home App and go to the lock circle screen, which is the screen that shows you whether your door is locked or unlocked.
2. Select the Settings menu (gear icon).
3. Select the device you wish to reset.
4. Scroll to factory reset.
5. Select "Reset".Updating the Yale Smart Opener Firmware
Firmware updates are released periodically to help improve connection speed, connection reliability, controls, and Auto-Open/Close.
Firmware updates begin automatically when the owner connects to their Yale Smart Opener. You can still operate your Yale Smart Opener via the app during the update. Firmware updates can take anywhere from 5-15 minutes. Be sure to keep your phone near your Yale Smart Opener, with the Yale app open throughout the entire update.
Trouble Connecting to my Yale Smart Opener
If you are having trouble connecting to your Yale Smart Opener using the Yale Home App, the following troubleshooting may help:
- Trying to connect remotely
- Wi-Fi and Bluetooth: Turn off and on
- Force quit the Yale Home App
- Trying to connect over BluetoothSupport for Troubleshooting
FAQ
Do I need a Yale Connect Bridge to use my Yale Smart Opener remotely?
No, the Yale Smart Opener has built in WiFi so it can connect directly to your WiFi Network
Click here to learn how the Yale Smart Opener WiFi works
What happens if the batteries on the Yale Door Position Sensor run flat?
The Yale Home App will notify you in advance if the batteries are running low (when the batteries are at 25%), giving you an opportunity to replace them before they run out of charge. Should the battery completely run out of charge on the Yale Door Position Sensor, the Yale Smart opener will still continue to function but the state of the door position will not be accurate.
What is the battery life of the Door Position Sensor?
The expected battery life of the Door Position Sensor (DPS) is approximately 3 Years
See all FAQ