Aeron Window Control System
Troubleshooting
We understand that some customers have experienced challenges with the connection stability of ASSA ABLOY IoT devices in environments where there are numerous active networks operating on the 2.4GHz band. This can lead to interference and an unstable network signal, which may affect the performance of your device.
Understanding the Issue: Aeron window actuator using ZigBee as communicating protocol operates in the 2.4GHz frequency band, which is shared by many other common household wireless technologies such as Wi-Fi, microwave ovens, remote controls, cordless phones, baby monitors, etc... In applications where there are many networks or devices using this band, the signal can become crowded, leading to potential interference and connection instability.
Recommendations for Optimal Performance:
- Evaluate the Environment: If you are experiencing connection issues, consider assessing the number of active networks and devices operating in the 2.4GHz band in your environment. Reducing the number of active devices or networks can help improve signal stability.
- Use the Dedicated Remote: Utilizing the dedicated remote control for your IoT device may assist in maintaining a stable connection by reducing reliance on the crowded 2.4GHz band.
- RF Signal Analyzer: Employing an RF signal analyzer can help identify sources of interference and provide insights into the network environment, allowing you to make informed decisions to improve connectivity.
- Consider Hard Wiring: In applications where a stable network signal is crucial, we recommend considering a hard-wired solution. Hard wiring your Aeron window actuator can bypass the challenges associated with wireless interference, ensuring a reliable and consistent connection. e.g., in environments such as high-density apartment buildings or commercial spaces where dozens of devices operate on the same frequency band, hard wiring ensures critical devices like access control systems or monitoring equipment remain unaffected by signal congestion.
Benefits of Hard Wiring:
- Enhanced Reliability: Hard-wired connections are less susceptible to interference from other wireless devices, providing a more stable and reliable connection.
- Consistent Performance: With a hard-wired setup, you can expect consistent performance without the fluctuations that can occur with wireless connections in crowded environments.
Actuator & Module
Hard wired/wall switch: 10
Wireless: 30
Yes, windows wider than 900mm must use double actuators connected by a synchronisation loom.
Yes, by adjusting the slide switch on the actuator. For further detail, please see Step 7 “Set Chain Length and Module Removal" in the installation instructions here.
Refer to wiring diagram. Note: The actuators are not polarity sensitive.
We recommend a maximum sash width of 900mm for a single actuator. For other sash constraints refer to “the selector chart” available on the website.
Remote
Yes. In fact, Group 1 will always contain all windows in the home.
Group 1 is the default group for all Window Actuators, giving you total control of all windows at once. No actuators can be removed from this group. This group means that you can use it to close all windows with a single button press, handy for when leaving home, in poor weather, or closing up for the night.
You can set the remote and actuators into 'Engineering Mode' to check window function. For further details, see remote instructions here.
Yale Connect Plus Hub 2
Power connection is established through the wall socket and via the USB-C port into your Connect Plus Hub 2.
Check that the USB-C is connected properly at the Yale Connect Plus Hub 2, and that the USB cable is plugged in at the other end to the power adapter, into the wall socket, and powered on.
First, it is important to check your Wi-Fi in the house. Check if you have internet connection through other devices in the home. If there are other connection issues, please refer to your Router or ISP for assistance.
If the Wi-fi connectivity is OK elsewhere but just not connecting to your Yale Connect Plus Hub 2, resetting the Connect Plus Hub 2 via the Wi-Fi Pair button will trigger it to start a new Wi-Fi search.
Sometimes if the connection has been lost for some reason, the hub will just need to search again and reconnect to its known previous Wi-Fi connection.
30 actuator and 4 remotes
Yale Home App
Yes, the Open and Close buttons on the Wall Switch and on the Remote also function as a Stop button if the windows are moving.
Simply commence Opening or Closing the window towards the desired position, and then use the Open or Close button again to Stop the window moving when you reach the desired point.
Note – the Stop function is not available using the App.
The Hub has 3 LED indicator lights to indicate its status for Power, Wi-Fi connection, and WAN connection. By checking the indicators, you can tell if you have power and if you have a connection.
Elevation or Conel retrofit
No, the Elevation system is not compatible with the Aeron hardwired system.
For Elevation, the existing power supply is 24VDC, which is compatible with the new Aeron system.
Elevation retrofit instructions
For Conel, the standalone system also uses 24VDC and can power the Aeron actuator. The Conel keypad system, uses 24VAC, this power supply will need to replaced to a 24VDC transformer.
No, the Aeron system does not need a network cable.
For a retrofit setup, the system can only be operated by the remote or app.
To enable the wall switch, additional wiring will need to be run. Refer to retrofit instructions for details.
Unfortuantely the old system is not wireless capable and is unable to be connected to the Yale Home App.
Yes, you can have the existing system running as normal and some/few replaced with Aeron.
Note the two systems will work independently of each other.