General information and FAQ

Previously-Owned Yale Smart Locks need to be factory reset before they can be set up by a new owner. If you tried setting up a previously-owned device that was not factory reset before you acquired it, Yale needs permission from the previous owner to factory reset the device on their behalf.

It may take up to 30-days for the previous owner to respond to your request. If you purchased the lock directly from a person or 3rd party seller, you may wish to contact them and ask them to reset the device in order to expedite the process. Once the device has been factory reset, you will receive a notification to continue setting up the device.

If you purchased the device from a retailer, please contact them about an exchange.

If you received an email requesting to reset a device you used to own, it means that someone is requesting permission to reset a lock that is currently registered under your account. To grant them permission, select YES.

By accepting the request, you as an owner of the device are giving Yale the permission to factory reset the lock. This means you will be giving up ownership of the lock and accept that once the lock is reset, all existing users will lose access to it.

PLEASE NOTE: The request expires after 30 days.

With the Verified Access / Secure Remote Access lock feature, you have the option to add an extra layer of security by requiring your phone's biometric/passcode authentication to operate your Yale Access device(s).

When this feature is enabled, your phone’s authentication is needed to:

1. Lock your device
2. Unlock your device

When this feature is disabled, you can lock / unlock your device without your phone’s authentication.

This feature can be enabled/disabled, for each individual device within your Yale Access App.

The FAQ below provides additional information about Verified Access / Secure Remote Access

This setting works for any lock that has any Yale Access device including:

• Yale Assure Locks with Wi-Fi (YRD2X6-CBA)
• Yale Assure Levers with Wi-Fi (YRL2X6-CBA
• Yale Smart Cabinet Lock
• Yale Smart Delivery Box
• Yale Smart Safe (coming soon)
• August Smart Locks

To enable the Verified Access / Secure Remote Access:

1. Open the App
2. Go to Settings
3. Select a device
4. In the Security settings, toggle Verified Access / Secure Remote Access on

After you enable this feature, your phone’s authentication setting will run when you tap on the entry code in the profile.

PLEASE NOTE: If the device is not paired to a Wi-Fi bridge, a Bluetooth connection is required to see the Entry Code.