Support for Yale Smart Safe

Getting Started

  • What are the dimensions and weight of the Yale Smart Safe?

    The Yale Smart Safe has the following dimensions and weight:

    • External Dimensions (Height x Width x Depth): 250 mm x 350 mm x 300 mm
    • Internal Dimensions (Height x Width x Depth): 242 mm x 345 mm x 240 mm
    • Packaged Size (Height x Width x Depth): 320 mm x 410.5 mm x 360 mm
    • Net Weight: 11.5 kg
    • Gross Weight with packaging: 12.6 kg

  • Can I wall or floor-mount the Yale Smart Safe?

    You can either wall or floor-mount this safe, and four bolts are provided for your use.

  • What application should I use with the Yale Smart Safe?

    Download the Yale Home App from the App Store or Google Play, depending on your device.

        

    Once you have downloaded the Yale Home app you will need to click on create an account or sign in if you already have an account.

  • What Can I Do with the Yale Home App on the Smart Safe?

    With the Yale Home App, you can:

    • Unlock your Smart Safe remotely*
    • Share access via app or entry codes with trusted users
    • View access history through the activity log
    • Receive real-time notifications about safe activity*
    • Enable voice assistant integrations (e.g., Alexa, Google Assistant)
    • Customize settings and monitor battery status
    • Set up integrations with other products in the Yale Home Ecosystem*

    *Yale Connect Wi-Fi Bridge required (sold seperately).

  • Can I get a replacement Key for my Yale Smart Safe?​

    Keys can be ordered through our Customer Service or Technical Support teams, subject to availability.

    To process your request, you’ll need to provide:

    • Some security verification information
    • The key number, which is a 6-digit code starting with the letter H

    You can find the key number on the underside of the keypad.

    For assistance, please contact our support team directly.

  • Support for Getting Started

Everyday Use

  • How do I turn the Safe's sounds on/off?

    To adjust the Safe's sound settings:

    1. Open the Yale Home App.
    2. Select your Safe and then tap the gear icon in the top right of the screen to get to Settings.
    3. Scroll to Device Settings and select.
    4. From here you can adjust the Safe's sounds to your preference.

  • I do not receive notifications from the Yale Home app, why?

    To receive Smart Safe notifications anywhere, a Yale Connect Wi-Fi Bridge (sold seperately) must be linked to the Safe and set up in the Yale Home app.

  • Can I operate the Yale Smart Safe remotely if not within Bluetooth range?

    The Yale Smart Safe can easily be operated locally using the Yale Home app- as long as you're within Bluetooth range.

    The Smart Safe does not have built-in Wi-Fi. If you wish to control it and receive notifications remotely (when you're not nearby), you'll need a Yale Connect Wi-Fi Bridge (sold separately). This Bridge connects to your 2.4 GHz Wi-Fi network and communicates with Safe via Bluetooth, enabling remote access through the Yale Home app.

    If you choose not to use the Wi-Fi Bridge, you can still operate the Safe locally using the Yale Home app- as long as you're within Bluetooth range.

  • Adding a New Owner with HomeKit Access to Your Yale Smart Safe

    To successfully invite a new user to your HomeKit-compatible Yale Smart Safe:

    • The invited user must be added as an Owner in the Yale Home App.
    • They must accept the HomeKit invite via the Apple Home App.
    • After accepting, they need to connect to the Smart Safe via Bluetooth using the Yale Home App 2–3 times to finalize the setup.

    Steps for the Invited User

    1. Accept the HomeKit invite in the Apple Home App.
    2. Open the Yale Home App and connect to the Smart Safe via Bluetooth.
    3. If connection fails, repeat step 2 until the setup is complete.

    Once these steps are completed, the new Owner should be able to access the Smart Safe using HomeKit.

  • Apple Watch and Yale Home

    If you have an Apple Watch and a Yale Smart Safe connected to the Yale Home app, you can use your Apple Watch to operate the device.

    Firstly, ensure that you have installed the Yale Home app on your Apple Watch. You can do this using the "Watch" app on your iPhone.

    Open the Yale Home app on your Apple Watch. Tap the green lock circle to unlock Safe. You can also tap the red lock circle to lock (be sure to hold the Safe door closed first).

  • Support for Everyday Use

Troubleshooting

  • What happens if I lose my Safe key and the batteries run out?

    Don’t worry — you can still access your safe. There is a 9V battery terminal located underneath the keypad. Simply hold a good-quality 9V battery against the terminal to temporarily power the keypad. Once powered, you can unlock the safe using your PIN code or the Yale Home App.

  • Why can't I remove my key from the Safe?

    If you've used the key to open the safe, you must also use it to lock the safe again before removing it. Once it's locked, you can continue using the entry code or the Yale Home app to access it.

  • Why does my Yale Home app say there's poor connectivity to the Connect Bridge?

    To ensure a strong connection, make sure your Connect Bridge is installed within 10 feet of your safe. It should also have a clear line of sight to the front of the safe — obstacles like walls or furniture can interfere with the signal.

    If you're still experiencing issues, try relocating the Connect Bridge or checking for any sources of wireless interference nearby.

  • My Yale Smart Safe is unresponsive, although the door is open and the contents are accessible.

    Troubleshooting Steps:

    1.  Check the Keypad Response: Press any key on the Safe’s keypad and confirm that the green LED flashes when pressed.
    2.  Inspect Battery Installation: Ensure the batteries are installed correctly, paying attention to the polarity (+/-) in the battery compartment.
    3.  Verify Battery Power: Check that the batteries have sufficient charge. Replace them with fresh ones if necessary.

  • My Yale Smart Safe is unresponsive, the door is locked and the contents are not accessible.

    Troubleshooting Steps:

    Step 1: Provide Backup Power

    • Connect a 9V battery to the terminals located just below the keypad. This will temporarily power the safe and allow you to enter your PIN.
    • Alternatively, use the physical override key provided with your safe to open the door.

    Step 2: Check App Settings

    • Open the Yale Home app and go to Keypad Settings.
    • Ensure the operating mode is set to Normal Mode and not Privacy Mode, which disables keypad access.

  • Support for Troubleshooting

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