Yale Smart Indoor Camera

Getting Started

  • What application should I use with the Yale Smart Indoor Camera?

    Download the Yale Home App from the App Store or Google Play depending on your device.

        

    Once you have downloaded the Yale Home app, you will need to tap on Create an Account or Sign In- if you already have an account.

  • Where can I find the QR-code to scan when setting up the Yale Smart Indoor Camera?

    The QR code is located under the base of the Yale Smart Indoor Camera.

  • How do I install and setup the Yale Smart Indoor Camera?

    The Yale Smart Indoor Camera can be placed on surface or be wall mounted with the supplied fittings. Once the Camera has been setup with the Yale Home app, you can view the physical installation instructions in the device settings:

    • Open the Yale Home app.
    • From the dashboard, tap on the Camera.
    • Tap the Settings icon from the top right corner.
    • Scroll down to Installation Guide and select.

    Alternatively, Click here to watch our video on how to setup your Yale Smart Indoor Camera.

  • Is the Yale Smart Indoor Camera powered by a battery or power supply?

    The Yale Smart Indoor Camera does not have an internal battery or the option to install batteries. The unit is powered using the USB-C cable and plug provided.

  • What subscription services are available for the Yale Smart Indoor Camera?

    Cloud Recording* - Video is captured and automatically routed to a secure cloud server, where it is saved for 30 days

    AI Motion Detection* - Advanced AI-based camera analytics enables the cameras to differentiate between the motion of people and pets in real time – and the user can choose to enable or disable notifications when motion is detected from these specific groups.

    *Monthly subscription required (in-app optional features)

    Click here to view more information on the Subscription services.

  • Support for Getting Started

Everyday Use

  • Where can I access the live view from my Yale Smart Indoor Camera?

    You can access the live view instantly through the Yale Home app. Just open the app and tap the Camera tile on your dashboard — the live feed will launch right away.

  • How do I capture videos or images on my Yale Smart Indoor Camera?

    1. Event-Based Recordings: The Camera automatically records video clips when motion is detected. These recordings are triggered based on your motion detection settings. To adjust these:

    • Open the Yale Home app
    • Go to your Camera settings
    • Customize the motion detection and recording preferences

    2. Manual Capture via Live View: You can also manually record video or take snapshots while viewing the live feed:

    • Open the Yale Home app
    • Navigate to the Live View page for your Camera
    • Tap Record to save a video clip
    • Tap Snapshot to capture an image

  • Where are videos and images stored?

    For all event-based recordings, the videos will be stored in the camera's built-in flash memory and accessed via the activity feed in the Yale Home app. If you have a Yale subscription plan, then the recordings will be securely stored in the Yale cloud instead of the camera's local flash memory.

    For on-demand video recordings or image snapshots, all media is stored in the mobile phone's storage and can be accessed through the built-in media gallery in the mobile operating system.

    Click here to view more information on the Subscription services.

  • Can I change the video resolution for live streaming and recorded clips?

    To change the video resolution in the Yale Home app:

    1. Open the Yale Home app.
    2. Tap on your Camera from the dashboard.
    3. Tap the Settings icon in the top-right corner.
    4. Scroll down to Video Settings and tap Video Quality.
    5. Choose your preferred resolution:
      • High (1080p) for better image quality
      • Medium (720p) to save bandwidth or storage

  • Can I adjust the length of video clips recorded when motion is detected?

    Yes, you can customize the clip length in the Yale Home app. Here's how:

    1. Open the Yale Home app.
    2. Tap your Camera from the dashboard.
    3. Tap the Settings icon in the top-right corner.
    4. Scroll down to Motion Detection Settings and tap Clip Length.
    5. Use the slider to adjust the clip length between 10 and 60 seconds.

  • Support for Everyday Use

Troubleshooting

  • I have forgotten my user / account password to the Yale Home app?

    You can reset your password in the app by choosing the Forgot Password function from the login screen, or alternatively via the online account management portal link here 

  • How do I reboot my Yale Smart Indoor Camera?

    You can reboot the device in two ways:

    • Via the Yale Home App
    • Directly on the Camera

    1: Reboot via the Yale Home App

    1. Open the Yale Home app.
    2. From the dashboard, tap on your Camera.
    3. Tap the Settings icon in the top right corner.
    4. Scroll down to Utilities and select Restart Device.
    5. Allow 60 seconds for the camera to fully reboot.

    2: Reboot via the Camera

    1. Press and hold the reboot button for a second.
    2. Allow 60 seconds for the Camera to fully reboot.

  • How do I perform a hardware reset of the Yale Smart Indoor Camera?

    Step 1: To Perform a Hardware Reset:

    1. Press and hold the button on the rear of the camera until you hear a beep (at least 12 seconds).
    2. Release the button, you will see a sequence of green and red LED flashes.
    3. Wait 60 seconds for the camera to fully reboot. The camera is now removed from your app and reset.

    Step 2: To Remove the Camera from Your Yale Home Account:

    1. Open the Yale Home app.
    2. From the dashboard, tap on your Camera.
    3. Tap the Settings icon (top right corner).
    4. Scroll down to Utilities and select Remove Device.
    5. Follow the on-screen prompts.

  • Support for Troubleshooting

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