Getting Started
How to Set Up Your Smart Keypad
This guide provides steps to set up your Yale Smart Keypad. Before the installation begins, you may be prompted to update the firmware on your lock.
How to Install: Yale Smart Keypad
This article covers the steps needed to install your Yale Smart Keypad and set it up in the Yale Home App. You may be prompted to update the firmware on your lock before setup begins.
Support for Getting Started
Everyday Use
How to Disconnect a Smart Keypad
Here we cover the steps necessary to disconnect a Yale Smart Keypad from a Yale Smart Lock.
How to Set Keypad Timed Access Codes
Yale Smart Lock owners have the ability to issue Always On, Temporary, and Recurring entry codes. If you have a keypad connected to a Yale Smart Lock, you can follow the instructions below to add an entry code.
How to Update the Firmware on your Yale Smart Keypad
To update your Yale Smart Keypad’s firmware please perform the following steps.
How to Enable Power Saving Mode for the Yale Smart Keypad
Power Saving Mode can help preserve your keypad's battery life. As default the keypad is set to be in power saving mode meaning that the keypad will not light up until one of the keys is pressed. If you choose to turn it off, your Smart Keypad lights up when it detects that a hand is nearby. Follow the steps below to turn off Power Saving Mode.
Support for Everyday Use
Troubleshooting
Entry Code Fails to Unlock the Door
Here you can find help if you are having issues unlocking your Yale Smart Lock Pro using your Yale Smart Keypad. If you are unable to find your Keypad in the Yale Home App, it may need to be put in Setup Mode.
Reset the Yale Smart Keypad
In order to complete these actions, you need to be within Bluetooth range of your keypad, and have your phone with the Yale Home App downloaded. PLEASE NOTE: You need to be an Owner of the product (i.e. Yale Home enabled Smart devices like Smart Locks) associated with the Keypad to put the device in setup mode.
Follow these steps to put your Keypad into setup mode.
Support for Troubleshooting
FAQ
Smart Keypad Operating Specs
Operating Temperature: -25℃ to 50℃
Storage Temperature: -30℃ to 60℃
Operating Humidity: 0 to 95%
If the wrong code is entered too many times, will my keypad timeout?
Yes, for security if an incorrect entry code is entered 7 times, the keypad will timeout and not accept further entry codes for 5 minutes.
What is the expected battery life?
The Smart Keypad runs on two AAA batteries. Estimated battery life is 3 months.
What do I do if I reach my code limit?
The code limit for the Yale Smart Keypad is 220 unique codes. Once the limit is reached, existing codes will need to be removed to make room for new ones. After deleting a code, it is helpful to refresh the keychain to push changes as they are made.
See all FAQ