Troubleshooting Apple HomeKit and Yale

If the Activity Feed in the Yale Access App does not update but updates do happen in the Home App, it is likely that there is no Wi-Fi bridge in place. When a Wi-Fi bridge is present, the Activity Feed updates following each event provided the bridge is online. If the Activity Feed does not update, it means either: 1) The Wi-Fi bridge is offline, or 2) There is no Wi-Fi bridge. The Activity Feed will update again once an Owner connects to the lock over Bluetooth. PLEASE NOTE: An Apple bridge (i.e.: AppleTV, HomePod, etc.) is NOT a Yale Connect Wi-Fi bridge. If the Activity Feed in the Yale Access App is not updating, it is likely that:

1. You do not have a Yale Connect Wi-Fi bridge.
2. The majority of your lock events are from HomeKit or they are manual operations.

PLEASE NOTE: An Apple bridge (i.e.: AppleTV, HomePod, etc.) is NOT a Yale Connect Wi-Fi bridge. If the Activity Feed in the Yale Access App is not updating, it is likely that:

Error code 4097 is a setup error indicating that the setup process was unsuccessful. You may receive this error if you have a Yale Access module. If you receive this error, try the setup steps again:

1. Remove the battery cover and the batteries
2. Insert the Smart Module above the battery compartment
3. Reinstall the batteries and replace the battery cover

PLEASE NOTE: The batteries must be removed prior to removing and/or inserting the smart module.

1. Restart your iPhone.
2. Disconnect and reconnect HomeKit in the Yale Access App, then:

• Open the Yale Access App
• Tap the gear icon from the Lock Circle Screen, then choose “Home Settings”
• At the bottom of the Home Settings screen, tap Disconnect

PLEASE NOTE: Other users may need to connect to the lock again before they can use HomeKit

Check that all 4 of the device’s batteries are properly seated with the positive (+) ends facing up. Ensure that either: 1) The phone is within Bluetooth range of the lock, or 2) Remote access is correctly set up. 

For more information about setting up remote access using HomeKit, see Automate and remotely access your HomeKit accessories.

If you do not want to receive notifications from HomeKit, disable notifications in HomeKit settings.

Check to see that you can successfully operate your Yale Smart Lock using the Home app on your iPhone. If you are unable to do so, try the troubleshooting steps listed earlier in this article before attempting to resolve Apple Watch connectivity. If the troubleshooting above does not work:

1. Restart both your iPhone and Apple Watch.
2. Make sure your software is up to date on both devices.

• iPhone operating system (12.0.0 or higher)
• Apple Watch operating system (3.1 or higher)