Getting Started
How do I install and setup the Yale Smart Indoor Camera?
If you have already added your Yale Smart Indoor camera to your Yale Home account, in the Yale Home app, go to the settings menu (accessed by pressing the small gear icon) select your Yale Smart Indoor Camera, scroll down to installation guides and view the in-app videos and images that show you how to install your camera.
Alternativy, Click here to view our installtion and set up tutorial for the Yale Smart Indoor Camera.
What application should I use with the Yale Smart Indoor Cameras?
Yale Home is the application to use on your mobile phone. The app is available on Apple AppStore or Google Play.
Download the Yale App from the App Store or Google Play depending on your device.
Once you have downloaded the Yale Home app you will need to click on create an account, or sign in if your already have an account.
Does the Yale Smart Indoor Cameras need to be connected to Wi-Fi?
Yes, a 2.4 GHz Wi-Fi connection is required to connect your Yale Smart Indoor Camera to your network.
NOTE: 5 Ghz Wi-Fi conenction is not supported.
Support for Getting Started
Everyday Use
How would I play back video event footage?
All event footage is displayed in your Yale Home apps Activity feed, scroll to the date and time, select the video and play.
Is it possible to adjust the video clip length when motion detection is detected?
Sure, in the Yale Home app go to House Settings >Select your camera settings>Video settings>clip length. You can adjust between 10 - 60 seconds using the slider.
Where can I access the live view from my Yale Smart Indoor Camera?
If you have added the camera to your favourites screen you can view the live footage instantly from here, by pressing on the camera you want to view.
Alternatively, you can access the live view by selecting the camera feed you want to view from the camera list page.
Support for Everyday Use
Troubleshooting
My Yale Smart Indoor Camera will not connect to my Wi-Fi network?
Please make sure that your router is using 2.4GHz frequency, Yale Smart Cameras do not support 5 GHz Wi-Fi networks.
I have forgotten my user / account password to the Yale Home app?
You can reset your password in the app by choosing the Forgot Password function on the login screen.
or alternatively via the online account management portal link here
How do I perform a hardware reset of the Yale Smart Indoor Camera?
A hardware reset returns the Yale Smart Indoor Camera back to Factory settings, but maintains the existing registration to a users account. On the back of Yale Smart Indoor Camera you will find a button, press and hold that button for approximately 12 seconds until you hear a bleep sound, you can then release the button. The camera LED will follow a sequence of solid red, red/green flashing and finally a constant blinking green, this indicates that the camera has successfully reset and re-booted......
Support for Troubleshooting
FAQ
Where can I find the QR-code to scan when setting up the Yale Smart Indoor Camera?
The QR code is located under the foot stand of the Yale Smart Indoor Camera.
How many video clips can be stored in the local storage in the Yale Smart Indoor Camera?
As a guide the Yale Smart Indoor Camera has approximately 3-4 days of videos storage if set to 720p, 20 clips per day, 10 seconds long.
If the Camera is set to record in 1080P the storage limit is approximately 2 days.
What is the function of the button on the back of the Yale Smart Indoor camera?
The button can initiate a restart or a factory reset.
For a factory reset: press the button until a sound (approx 12 seconds) is heard makes a factory reset of the camera.
For a restart: press the button on the rear of the camera for one second then release, the camera LED will glow red followed by a flashing GREEN led once the restart is successful.
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