FAQ about Yale Linus® Smart Lock

Although we try to be compatible with as many locks as possible, if you have a Euro profile/DIN cylinder there is a chance that you may need to change the cylinder. If you find you need a replacement cylinder we have a fully adjustable cylinder specifically for your Linus Smart Lock. Please find more information here. 

It is not possible to change the sounds a Smart Lock makes. If you would prefer the Smart Lock to make no noise, you can turn the sound off in the Yale Access App:

1. Open the Yale Access App
2. Go to Lock Settings, if you have multiple locks, please select the correct one
3. Toggle Lock Sounds OFF

You must be within Bluetooth range of the lock to modify this setting.

If the Yale Access App shows that your lock is locked when it’s really unlocked (and vice versa), chances are it needs to be recalibrated. Please initiate recalibration from the settings tab in your Yale Access app. You must be within Bluetooth range of the lock to recalibrate it.

PLEASE NOTE: Incorrect lock status may also happen if the lock is laying on a flat surface.

If you sent an invite to your lock and your guest does not receive it, there may be an issue with the contact information you sent it to. Double check that the number you sent the invitation to is the correct number.If the invite was sent to an incorrect number, go into the Yale Access App and delete and resend the invite ensuring that the phone number is correct. If that doesn’twork, please make sure the contact in your phone has their number saved in an international format (with the country code in front of the number), then try sending the invite again.

If your guest received an SMS invitation from you, but after setting up their account they do not see your key in their keychain, there may be an inconsistency between the number you sent the invite to and the number the guest created their account with. If this happens, ensure that the numbers match by cross-referencing the number you sent the invite to with the one on the new account. If the numbers do not match, delete the invitation and resend it to the number in their account. The guest should find the key in the keychain after completing this step.

Technically, there is no limit to the number of properties on one Yale Access Account. If you have multiple properties, you can create keys for all of them in your Yale Access App. Each property added will extend the list of keys in your keychain and you will need to scroll to access them. Similarly, there is no limit to the number of devices that you can add to a property.

Yale take security very seriously as it has done since the 1860s with physical locks. We take all reasonable care to provide that the confidentiality, integrity and availability of collected data and personal identifiable information are kept in accordance with legislation and best practice. We deploy industry-standard security and we engage third party security partners to review/test our products, taking all reasonable care to ensure our products are safe and secure. Yale will not openly discuss in detail the methods engaged to secure our systems and our customer’s data. Doing so may inadvertently give vital information to ‘would be’ attackers.

There are a couple of different options for installing the Yale Linus^® Smart Lock, as below:

• If you have a Scandinavian style lock on your door, we supply the correct components to mean that the Linus product should in most cases screw directly into your lock case.
• If you have a Euro profile/DIN cylinder lock, you may well be able to install the Linus lock over your existing cylinder. To double check this, please go to our compatibility checker.

When the batteries hit 20%, you will be sent a low battery email notification and there will be a low battery icon within the app.

The battery lifetime is dependent on the number of turns per locking, the smoothness of the door opening and the number of openings per day. Based on normal usage, the batteries will last between 6 to 9 months.

The Yale Linus^® Smart Lock is designed to offer hassle free installation. As part of this, there is no drilling or damage to the door, with step by step instructions provided. (less than 3 min on a compatible cylinder).

Full details of the warranty offered on your product can be found here.

If you have a Yale SR or Sync alarm, it can be integrated to any Yale Smart Lock on the Yale Access platform*. This means that you can set the system so as soon as you unlock the door, it will automatically deactivate the alarm.

* A Yale Connect Wi-Fi bridge will also be required to connect your lock to your alarm.

Virtual keys via the Yale Access app and code via the Yale Smart Keypad. (You can also use the mechanical key as a backup).

The Yale Linus^® Smart Lock measures 58mm in width, 58mm in depth and 150mm in length.

4xAA Alkaline batteries are recommended for the Linus^® Smart Lock.Batteries are included in the kit.

Linus weighs 623g,including batteries.

The Yale Linus^® Smart Lock integrates directly into an Apple HomeKit system.

With a Yale Connect Wi-Fi Bridge, you can also integrate it into web based integrations allowing further voice assistants such as Amazon Alexa & Google Assistant along with AirBnB and IFTTT.

Depending on what type of door you have, we offer slightly different product numbers to ensure that the correct fixing components are included for easy installation. Thereforeplease look for the correct product code as below:

• Scandinavian Lock: Matte Black –05/101110/MB ; Silver –05/101110/SI
• Euro profile/DIN standard lock: Matt Black -05/101200/MB ; Silver -05/101200/SI

The Yale Access App will seamlessly connect over the best method available, choosing between Bluetooth and Wi-Fi automatically. Simply open the app and navigate to your lock screen and the Yale Access App will do the rest for you.

The icon in the upper right of the lock screen indicates how you are currently connected to your lock.

This question has its own page. Click here to read full answer.

Access levels and schedules determine how much access a lock user has as well as when they have permission to control the lock.

Yale offers 2 access levels: Owner and Guest. A lock Owner has full access to the lock and Guests have limited access (outlined under Access Levels). Only lock Owners can invite Guests to a lock. When inviting Guests, you can customize their access level and choose to be notified when they operate your lock.

There are also different Access Schedules: Always, Recurring, and Temporary (outlined under Access Schedules).

Access Levels

Owners

Lock Owners are users who:

• Can lock and unlock door via Yale Access App
• Can lock and unlock door via Personal Entry Code (Using Smart Keypad)
• Can use Auto-Unlock
• Can invite/remove other owners
• Can control all lock settings
• Can view activity feed
• Can view guest list

Guests

Guest is the default access level for anyone invited to your Yale Smart Lock, but you can update a person's access level when you invite them to your lock or at any time thereafter. Guest users:

• Can lock and unlock door via Yale Access App*
• Can lock and unlock door via Personal Entry Code (Using Smart Keypad)
• Cannot use Auto-Unlock
• Cannot invite/remove other owners
• Cannot control all lock settings
• Cannot view activity feed
• Cannot view guest list

*Cellular data or an Internet connection is required. Due to the 3 Guest Access Schedules, our servers need to verify that the guest is connecting during the timeframe that they are authorized.

For information on how to change a guest to an owner click here

Access Schedules

Always - Guests will have unlimited access, but the owner can change or delete their access at any time.

Recurring - Guests will have a scheduled access that repeats. i.e. guests will be invited every Tuesday for a short period of time.

Temporary - Guests will have a limited invitation to your home that expires. i.e. guests will have access for a one time use, limited to the date and time you've selected.

This question has its own page. Click here to read full answer.

If you have a Scandinavian lock, you may find that when the override key is used, your lock will recalibrate the next time it is used with an app.

Why does the Yale Linus lock need to Recalibrate?

There are certain locks in Scandinavia that have decoupled cylinders. These locks include models like ASSA 2002, ASSA 410 and ASSA 8765 and can be identified because the unlock point is 360 degrees away from the lock point.

In locks with decoupled cylinders, the external cylinder in the lock case is not connected to the internal cylinder. This means that if a key is used on the outside of the lock the internal cylinder is not turner at all. Therefore there is no way for the Yale Linus, which is attached to the internal cylinder, to know if a mechanical key has been used on the lock.

Therefore if a mechanical key is used on the lock and changes the lock state (from locked to unlocked, or unlocked to locked), the Linus unit will not know that this has happened until the next time it operates electronically (via the app). At this stage, the lock will inform the user that it needs recalibrating and automatically recalibrate. It is possible to do this calibration from both inside and outside the door as the recalibration process does not involve touching the Yale Linus unit at all. It can even be carried out remotely if a Yale WI-Fi Connect Bridge is also installed.

After this the Yale Linus unit will behave as normal.