Troubleshooting Yale Certified Safes

Here you can find the answers about Troubleshooting Yale Certified Safes.

Five most common questions about Troubleshooting Certified Safes

I cannot lock my safe.
I have forgotten my PIN code
If you have forgotten your code, use the manual override key to open the safe and re-set the code, by pressing the ‘enter’ and ‘key’ buttons on the safe.
What happens if I lock my keys in the safe or lose my keys?
Unfortunately, it is not possible to create a duplicate without having the key physically available.
We therefore recommend that you DO NOT keep your key inside the safe itself.
The safe is not accepting my new code, what can I do?
Please make sure you are completing the set code procedure until it displays ‘good’, remembering that if you have opened the safe with the key you also have to lock it with the key, from then on using the code as usual.
I can’t set my code; I simply get the ‘ERROR’ message on the screen. Why is this?
To set the code successfully, press the ‘ENTER’ key and ‘3’ simultaneously. It is easiest to first press and hold down the ‘ENTER’ button then press ‘3’ with your other hand. The ’SET CODE’ message will appear on the LCD screen, and you can go ahead and set the code in the normal manner.

Please remember that if you have opened the safe with the key, you also have to lock it with the key, from then on using the code as usual. If the safe has been opened by the electronic (code) method, that to lock the safe door, you need to press the ‘ENTER’ and ‘key’ to electronically secure the safe.

If you have forgotten your code, use the manual override key to open the safe and re-set the code, by pressing the ‘enter’ and ‘key’ buttons on the safe.

Unfortunately, it is not possible to create a duplicate without having the key physically available.
We therefore recommend that you DO NOT keep your key inside the safe itself.

Please make sure you are completing the set code procedure until it displays ‘good’, remembering that if you have opened the safe with the key you also have to lock it with the key, from then on using the code as usual.

To set the code successfully, press the ‘ENTER’ key and ‘3’ simultaneously. It is easiest to first press and hold down the ‘ENTER’ button then press ‘3’ with your other hand. The ’SET CODE’ message will appear on the LCD screen, and you can go ahead and set the code in the normal manner.

Open the safe with the key, then press ‘Tick’ whilst keeping this pressed, press ‘3’. Enter your code, then repeat the process again. A ‘GOOD’ message will appear on screen.

You can get a more visual help related to our products at our download center and in our library for support videos.