Getting Started
Who is qualified to install the Zuri or Zuri S Smart Lock?
We recommend that the Zuri or Zuri S Smart Lock be installed by a professional locksmith or by someone with advanced DIY skills.
Can I use the Yale Home App with the Zuri and Zuri S Smart Lock?
Yes. The lock can be paired through the Yale Home app.
The Yale Zuri and Zuri S can be used within the Yale Home Application locally over Bluetooth, or remotely by using a Yale Wi-Fi Bridge.
Does the Yale Zuri or Zuri S need to be connected to Wi-Fi?
For remote connectivity when away from the Lock, Wi-Fi will be required.
You can connect the Yale Zuri or Yale Zuri S via Bluetooth to a Yale Wi-Fi Bridge which is connected to a 2.4 GHz Wi-Fi network
For offline use, connect directly via Bluetooth, this will allow you to operate the lock locally when your phone is within Bluetooth range.
What application should I use with the Zuri Lock range?
Yale Home is the application to use on your Smartphone. The app is available on the Apple App Store and Google Play.
Once you have downloaded the Yale Home app you will need to click on 'Create an account' or 'Sign in' if you already have an account.
Support for Getting Started
Everyday Use
How do I turn the Auto Unlock feature on for the Yale Zuri and Zuri S?
- Open the Yale Home Application
- Ensure your on the correct Home that the Zuri or Zuri S is on
- Select the settings cog
- Select Lock Settings
- Select Auto-Unlock
- Follow onscreen instructions
What methods can I use to operate my Zuri and Zuri S Smart Lock?
There are 5 access solutions:
- PIN code
- Proximity key tag (RFID)
- Fingerprint
- Key override
- Yale Home Application
What is the administrator code on the Yale Zuri and Zuri S?
This is required for all menu operations. Ensure you take note of the code and keep this safe. The administration code is critical to carry out all actions on the Yale Zuri and Zuri S.
How do I manage credentials and options on the Zuri or Zuri S?
Credentials and options can be set up via two options:
- In standalone mode via the locks keypad menu
- Yale Home Application
Support for Everyday Use
Troubleshooting
My device has a audible tamper warning, what should I do?
If you device has a tamper warning follow the below steps:
- Ensure the device is not damaged from being tampered
- Open the door using a valid credential
- Remove battery cover
- Press the R Button
- Refit battery cover
The tamper will now clear on the device.
Updating Lock Firmware
Firmware updates are released periodically to help improve connection speed, connection reliability, motor controls, and Auto-Lock.
Firmware updates begin automatically when the lock owner connects to their lock. You can still operate your lock via the app during the update. Firmware updates can take anywhere from 5-15 minutes. Be sure to keep your phone near your lock, with the Yale app open throughout the whole update.
Trouble Connecting to Lock
If you are having trouble connecting to your lock using the Yale Home App, the following troubleshooting may help:
- Trying to connect remotely
- Wi-Fi and Bluetooth: Turn off and on
- Force quit the Yale Home App
- Trying to connect over BluetoothI am unable to set up or onboard the Zuri and Zuri S to Yale Home, why?
If your Lock will not connect to Yale Home Application please ensure that:
- Bluetooth is turned on the lock is turned on, this can be done by:
- Select R
- Enter your administrator code
- Select #
- Select 7
- Select #
- Select * or R
- Ensure that bluetooth is turned on on your mobile device
- Ensure you are within bluetooth range on the lock (approx 3m)
- Bluetooth is turned on the lock is turned on, this can be done by:
Support for Troubleshooting