Everyday Use with Yale Zuri and Zuri S

Here you can find the answers about Everyday Use with the Yale Zuri and Zuri S.

Five most common questions about Everyday Use with Yale Zuri and Zuri Smart Lock

What is the administrator code on the Yale Zuri and Zuri S?
This is required for all menu operations. Ensure you take note of the code and keep this safe. The administration code is critical to carry out all actions on the Yale Zuri and Zuri S.
Whats are the ways of operating the Zuri or Zuri S?
Standalone: This is where the lock is controlled at door level.
Yale Home Application: This allows the lock to be controlled and operated through the Yale Home application, all lock options and credentials are managed from within the Yale Home application.
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What methods can I use to operate my Zuri and Zuri S Smart Lock?
There are 5 access solutions:
PIN code
Proximity key tag (RFID)
Fingerprint
Key override
Yale Home Application
How do I turn the Auto Unlock feature on for the Yale Zuri and Zuri S?
Open the Yale Home Application
Ensure your on the correct Home that the Zuri or Zuri S is on
Select the settings cog
Select Lock Settings
Select Auto-Unlock
Follow onscreen instructions
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Everyday Use FAQ

Credentials and options can be set up via two options:

In standalone mode via the locks keypad menu

Yale Home Application
If the device is set up as Standalone, all credentials (RFID, Fingerprint and Code) are added and options amended by following the guides at device level.
Zuri and Zuri S installtion manuals
If the device is set up within the Yale Home Application, all credentials (RFID, Fingerprint and Code) and options must be set up through the Yale Home Application, if this option is selected you will not be able to add credentials or change options via the Standalone methods, to cover how to add the above within Yale Home please see everyday use of support page for the Zuri and Zuri S.
Remove battery cover from the main body

Remove one of the alkaline batteries.

Press and hold (R) button until the completion of step 4.

Reinstall the battery, release (R) button when you hear a voice guide 'in progress', and the system is now at initialising stage.

After a few seconds, the smart lock factory reset is completed when you hear voice guide 'factory reset completed'
These icons can be found on the lock itself or as part of the registration process.
This is required for all menu operations. Ensure you take note of the code and keep this safe. The administration code is critical to carry out all actions on the Yale Zuri and Zuri S.

Select R button

Enter your 4 to 10 digit administrator code

Select # button

Re-enter your 4 to 10 digit administrator code

Select # Button

Select * or R Button
To activate Bluetooth follow the instructions below. Bluetooth activation is required to allow the device to work with the Yale Home app. Bluetooth is also required to add a Yale WiFi bridge.

Select R

Enter your administrator code

Select #

Select 7

Select #

Select * or R
Standalone: This is where the lock is controlled at door level. All options and credentials are added to the lock directly via the key pad setting options, this will not allow any remote management of the lock, or information to be relayed to the Yale Home Application.

Yale Home Application: This allows the lock to be controlled and operated through the Yale Home application, all lock options and credentials are managed from within the Yale Home application. With the addition of a WiFi bridge this will also allow remote operation and monitoring of the lock.
A fingerprint user can be added via two routes:

Standalone- Finger print added directly to the lock

Within the Yale Home Application- fingerprint added to a guest within Yale Home Application allowing remote management of access.

Standalone- Add finger print user
To add a finger print users from the Yale Zuri or Zuri S follow the instructions below:

Select R

Enter your administrator code

Select #

Select 1

Select 1

Apply your finger print

Select * or R
Yale Home- Add finger print user

Open the Yale Home Application

Ensure your on the correct Home that the Zuri or Zuri S is on

Select Guest List

Select or add required quest

Select Fingerprint

Follow onscreen instructions
A fingerprint user has to be removed the same way they were added, this will be via Standalone or Yale Home Application:

Standalone- Delete finger print user
To remove a finger print users from the Yale Zuri or Zuri S follow the instructions below:

Select R

Enter your administrator code

Select #

Select 1

Select 1

Apply your finger print

Select * or R
Yale Home- Delete finger print user

Open the Yale Home Application

Ensure your on the correct Home that the Zuri or Zuri S is in

Select Guest List

Select or add required guest

Select Fingerprint

Select three dots on the Fingerprint to be deleted

Select Delete Fingerprint
A pin code user can be added via two routes:

Standalone

Within the Yale Home Application

Stand alone- Add a pin code

Select R

Enter your administrator code

Select #

Select 1

Select 2

Enter Pin code

Select #

Reenter pin code

Select #

Select * or R
Yale Home- Add a pin code

Open the Yale Home Application

Ensure your on the correct Home that the Zuri or Zuri S is on

Select Guest List

Select or add required quest

Select entry Code

Enter entry code

Select Save
Pin codes must be removed in the same way they they have been added - either in Standalone or via the Yale Home Application

Stand alone- Delete a pin code

Select R

Enter your administrator code

Select #

Select 2

Select 1

Select 2

Enter user ID

Select #

Select * or R
Yale Home- Delete a pin code

Open the Yale Home Application

Ensure your on the correct Home that the Zuri or Zuri S is on

Select Guest List

Select required quest

Select entry Code

Select Manage Entry Code

Select Deactivate Entry Code
A RFID key card user can be added via two routes:

Standalone

Within the Yale Home Application

Stand alone- Add a RFID card

Select R

Enter your administrator code

Select #

Select 1

Select 3

Badge RFID against the rear on the Zuri or Zuri S

Select * or R
Yale Home- Add a RFID card

Ensure you are near to the device

Open the Yale Home Application

Ensure your on the correct Home that the Zuri or Zuri S is on

Select Guest List

Select or add required quest

Select Contactless Key

Confirm Bluetooth connection (must be within 3 meters range of the Zuri or Zuri S)

Flow on screen instructions
RFID cards must be removed in the same way they they have been added - Either in Standalone or via the Yale Home Application

Stand alone- Delete a RFID card

Select R

Enter your administrator code

Select #

Select 2

Select 1

Select 3

Enter user ID

Select #

Select * or R

Yale Home- Delete a RFID card

Ensure you are near to the device (within Bluetooth range 3 meters)

Open the Yale Home Application

Ensure your on the correct Home that the Zuri or Zuri S is on

Select Guest List

Select required quest

Select Contactless Key

Select Unregister Contactless Key
Once the door is closed, lift up handle to secure the lock.
Auto lock is where the lock will lock itself after a set period of time (3 seconds), the Zuri or Zuri S does this by disengaging the clutch to the out side handle not allowing the lock to be opened without a valid credential, this setting is on by default.

Stand alone- Auto lock on

Select R

Enter your administrator code

Select #

Select 4

Select 1

Select #

Select * or R
Stand alone- Auto lock off

Select R

Enter your administrator code

Select #

Select 4

Select 2

Select #

Select * or R
More infromation on Auto Unlock can be found here: Auto Unlock
Yale Home- Auto Unlock on

Open the Yale Home Application

Ensure your on the correct Home that the Zuri or Zuri S is on

Select the settings cog

Select Lock Settings

Select Auto-Unlock

Follow onscreen instructions
Yale Home- Auto Unlock off

Open the Yale Home Application

Ensure your on the correct Home that the Zuri or Zuri S is on

Select the settings cog

Select Lock Settings

Select Auto-Unlock

Select toggle off next to Auto-Unlock Enabled
A guest can be invited to use the Zuri or Zuri S lock through the Yale Home Application, they can be granted access using a credential or through the Yale Home Application.

Set up guest access in Yale Home application for the Yale Zuri or Zuri S:

Open the Yale Home Application

Ensure your on the correct Home that the Zuri or Zuri S is on

Select Guest List

Select Invite

Select required credential choice

Follow on screen instructions
If you send an invite to your lock and your guest does not receive it, there may be an issue with the contact information you sent it to. Double-check that the number you sent the invitation to is the correct number. If the invite was sent to an incorrect number, go into the Yale Home Application, delete and resend the invite ensuring that the phone number is correct. If that doesn’t work, please make sure the contact in your phone has their number saved in an international format (with the country code in front of the number), then try sending the invite again.
If your guest received an SMS invitation from you, but after setting up their Yale Home account they do not see your house in their Yale Home app keychain (main menu), there may be an inconsistency between the number you sent the invite to and the number the guest created their account with. If this happens, ensure that the numbers match by cross-referencing the number you sent the invite to with the one on the new account. If the numbers do not match, delete the invitation and resend it to the number in their account. The guest should then find the house in the keychain.
Credentials must be removed in the same way they they have been added- Either in Standalone or via the Yale Home Application
Standalone- Delete all credentials

Select R

Enter your administrator code

Select #

Select 2

Select 2

Select #

Select * or R
Yale Home- Delete all credentials
Within the Yale Home Application, all credentials can be removed by two options:

Factory reset of the Zuri or Zuri S within the Yale Home Application. If done via this method, the Zuri or Zuri S will need to be on-boarded again to the Yale Home Application via the Set up New Device option.

Removing the credentials from each person within the Guest List in the Yale Home Application (preferred).
A Smart Alert is a custom alert on your mobile device to alert you if a set action is carried out at the door. For example: you are alerted when a certain guest unlocks the door. To set Smart Alert on your Zuri or Zuri S, it must have WiFi enabled and remote management be enabled using a WiFi bridge.

To set up a Smart Alert follow the below steps:

Open the Yale Home Application

Ensure your on the correct Home that the Zuri or Zuri S is on

Select the settings cog

Select Smart Alerts

Select + symbol

Follow onscreen instructions
To remove a Smart Alert on the Zuri or Zuri S follow the steps below:

Open the Yale Home Application

Ensure your on the correct Home that the Zuri or Zuri S is on

Select the settings cog

Select Lock Settings

Select Smart Alerts

Select the Smart Alert you want to remove

Select Delete
Stand alone- Change language

Select R

Enter your administrator code

Select #

Select 3

Select 1 (Chinese) or Select 2 (English)

Select #

Select * or R
Yale Home- Change language

Open the Yale Home Application

Ensure your on the correct Home that the Zuri or Zuri S is on

Select the settings cog

Select Lock Settings

Select Device Settings

Select Language

Select the required language
To open the door in silent mode follow below:

Wake up the device by touching the keypad with your palm

Select * button

Enter or use your credential
This will unlock the door without any voice command from the device, this will work on all credential types added via Standalone or via the Yale Home Application.
Yale Home- Change volume

Open the Yale Home Application

Ensure your on the correct Home that the Zuri or Zuri S is on

Select the settings cog

Select Lock Settings

Select Device Settings

Select Volume

Select the required volume
Note: The Zuri and Zuri S will alert you when the batteries are low and require changing. We recommend changing the batteries as soon as you are alerted. The Yale Home Application will also alert you of low battery on the lock.

Remove battery cover from the main body

Remove old batteries

Fit new batteries

Secure the battery cover
Zuri:
Zuri S:
There are 5 access solutions:

PIN code

Proximity key tag (RFID)

Fingerprint

Key override

Yale Home Application
4 x Alkaline batteries.

When the battery is low, voice guide will be prompted 'Low battery, please replace the battery' for every subsequent unlocking operation and display a signal on the keypad of a red LED.

If using Yale Zuri within Yale Home Application a low battery notification will also been shown within the Yale Home Application.

If the batteries are completely flat, the lock can be powered using type-C USB 5v. The emergency charge port is located on the outside handle.
Note: Emergency power supply port is only to be used when the batteries completely flat, not day to day use.
Zuri:
Zuri S:
Force lock is where the lower internal lock is engaged, this will prevent the door being open from the external side irrelevant of other access rights (Yale Home Application, Fingerprint, RFID and Code).
Zuri:
Zuri S:
Example of Force Lock actrivated:
Yes. If you are unable to unlock the smart lock using a valid credential or if the battery runs out, you can use the mechanical key override as a backup to unlock the product.

Zuri:
Zuri S:
When either a invalid credential. fingerprint, RFID key tag or PIN code have been entered 5 times. The lock will enter a 3 minute lock out, this is programmed for security reasons. After the 3 minute lock out has passed, the lock can be opened with a valid credential.
If the credential continues to fail, we recommend opening the door via another credential or mechanical key override, remove the credential that failed and readd the credential.
There is a USB-C DC 5V port underneath the lock to power up the lock incase the batteries die.
Note:
This is for emergencies only should the batteries become depleted.
Zuri:
Zuri S:
This question has its own page: How to Set Acces Schedules